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Skills

  • Effective multitasking in a fast-paced environment
  • First Aid/CPR
  • Safe food handling
  • Scheduling
  • Recruitment
  • Guest feedback analysis and action plans
  • Crisis management during peak hours
  • Food and Beverage Inventory Control
  • Conflict resolution
  • Relationship development

Work Experiences

  • Limited portion sizes and used garnishes to keep food costs down.
  • Adopted mobile app platforms.
  • Achieved Excellence Award from Cedar Works.
  • Based on annual surveys.
  • Achieved results within the first 2023.
  • Boosted customer satisfaction by 84%.
  • Addressed supply inconsistencies.
  • Built long-term partnerships with local vendors, reducing expenditure on select premium ingredients by $10 annually.
  • Assisted with budgeting and forecasting for the in-room dining department, ensuring a 79% accurate year-end financial report on expenditure.
  • Was in charge of overseeing food preparation and ensuring that safety protocols were followed.

Summaries

  • Capable of reducing order delays by 83% within 2016 by managing inventory efficiently and ensuring quick restocking during peak service periods.
  • Quick problem solver who can come up with quick and effective solutions to a wide range of problems.
  • Professional who is personable, responsible, and hardworking.
  • Maintain budget controls and coverage requirements in order to meet business objectives and provide excellent framework support.
  • Outstanding leader with excellent communication and conflict-resolution skills.
  • Achieved results without increasing operational complexity.
  • Achieved notable improvements in service time.
  • Achieved faster delivery.
  • Kitchen Manager with a passion for working with high-performing teams.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Introduced a streamlined communication process with the kitchen staff, reducing order errors by 68% and improving overall dining experience.
  • Enhanced guest satisfaction by tailoring in-room dining menus for VIP guests, resulting in a 56% increase in positive feedback over the past year.
  • Resolved product issue through consumer testing.
  • Successfully completed a ITIL to enhance both team leadership and operational skills, contributing to improved departmental efficiency.
  • Supervised monthly stock audits to reduce inaccuracies and cut inventory discrepancies by 84% over the course of 2024.
  • Responsible for training all departmental staff in proper hygiene and service standards, achieving Employee of the Year by metric.
  • Managed food cost controls through effective purchasing strategies, minimizing overordering and reducing perishable waste by 15% month-over-month.
  • Enhanced cross-cultural communication within the service department, improving coordination with multi-lingual guests by 18%.
  • Implemented procedures to reduce the average food delivery time by 13 minutes, improving service efficiency and guest satisfaction.
  • Played a key role in forecasting team labor for peak seasons, reducing unnecessary overtime cost by 55%.

Affiliations

  • Rotary International
  • Certified Hospitality Supervisor (CHS) – American Hotel & Lodging Educational Institute
  • Food and Beverage Management Association of America
  • Certified Guest Service Professional (CGSP) - American Hotel & Lodging Educational Institute
  • Association for Supply Chain Management (APICS)
  • Certified Pastry Culinarian (CPC) - 2021
  • American Medical Informatics Association
  • Certified Food Service Professional (CFSP)
  • Jaycees
  • National Association of Social Workers

Certifications

  • Hotel and Restaurant Operations Certification – Northwind
  • Customer Service Excellence - Certificate (Meridian)
  • ServSafe
  • Online Hospitality Essentials Certificate – program
  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute
  • Project Management Professional (PMP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Hospitality Leadership Certificate – procedure
  • Certified Public Accountant (CPA)
  • CompTIA Security+

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