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Skills

  • Food plating and presentation
  • Relationship development
  • Hospitality service standards for luxury properties
  • Business operations
  • Guest relations management
  • Improving guest satisfaction scores
  • Workflow planning
  • First Aid/CPR
  • Guest feedback analysis and action plans
  • Recipes and menu planning

Work Experiences

  • Was in charge of coordinating and organizing all of the restaurant's inventory.
  • Boosted overall customer satisfaction ratings by 20%.
  • Collaborated with housekeeping to ensure timely delivery of over 17 daily in-room dining orders, improving guest satisfaction scores by 76% within 2015.
  • Addressed supply inconsistencies.
  • All kitchen staff was hired and managed by me.
  • Averaged a customer satisfaction rating of 48%.
  • Based on annual surveys.
  • Achieved Excellence Award from Cedar Works.
  • Inspired employees to work at their highest levels of efficiency and quality.
  • Achieved high performance in daily operations.

Summaries

  • Clear understanding of team leadership and performance reporting as well as cross-functional collaboration training.
  • In-Room Dining Coordinator with a track record of cutting costs, increasing productivity, and improving customer satisfaction.
  • Adept at managing high-volume orders with superior time management and optimizing delivery routes to ensure prompt, accurate service every time.
  • Costs were consistently reduced while profits were increased.
  • Boosted communication and reduced confusion.
  • Years of progressive leadership experience 15
  • In-Room Dining Coordinator is a dynamic In-Room Dining Coordinator with 2 years of experience in providing high-quality food services.
  • Achieved higher guest satisfaction rates.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved faster delivery.

Accomplishments

  • Trained a team of 7 staff on table service and guest interaction techniques, reducing dining-related complaints by 52% within 2024.
  • Successfully completed a ITIL to enhance both team leadership and operational skills, contributing to improved departmental efficiency.
  • Implemented procedures to reduce the average food delivery time by 13 minutes, improving service efficiency and guest satisfaction.
  • Utilized feedback from guest surveys to identify areas for operational improvement in in-room dining, contributing to a year-over-year increase of 76% in guest satisfaction.
  • Introduced environmentally-friendly practices, reducing single-use plastics in the department by 26%, contributing to wider sustainability goals.
  • Managed food cost controls through effective purchasing strategies, minimizing overordering and reducing perishable waste by 15% month-over-month.
  • Assisted in preparing an annual budget that kept operational costs within 49% of the target, ensuring financial accuracy and expenditure controls.
  • Supported the roll-out of an updated in-room dining menu, resulting in a 62% increase in guest satisfaction related to menu variety.
  • Successfully integrated an inventory reorder system, decreasing overall stock requisition discrepancies by 21% over several months.
  • Enhanced cross-cultural communication within the service department, improving coordination with multi-lingual guests by 18%.

Affiliations

  • Culinary Institute of America Alumni Network
  • Association of Information Technology Professionals
  • International Sommelier Guild (ISG)
  • International Food Service Executives Association (IFSEA)
  • Toastmasters
  • Hotel Sales and Service International (HSSI)
  • Green Restaurant Association (GRA)
  • Certified Hospitality Supervisor (CHS) – American Hotel & Lodging Educational Institute
  • International Council of Nurses
  • Lions Club

Certifications

  • Wine & Spirit Education Trust (WSET) Level 1 Award – Northwind
  • Online Hospitality Essentials Certificate – program
  • Salesforce
  • Certified Professional in Food Safety (CP-FS) - National Environmental Health Association
  • Certified Hospitality Trainer (CHT) – American Hotel & Lodging Educational Institute
  • Hospitality Financial Management Certification – system
  • Certified Guest Service Professional (CGSP) - American Hotel & Lodging Educational Institute
  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute
  • Safe Food Handling Certification - Ironclad Systems
  • Certified Business Analysis Professional (CBAP)

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