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Skills

  • Relationship development
  • First Aid/CPR
  • Shift management
  • Building customer relationships
  • MS Office
  • Supervision
  • Customer service
  • Communications
  • Category equipment
  • Budgets

Work Experiences

  • Collaborated closely with kitchen staff to ensure accurate and timely food delivery, resulting in a 20% boost in order accuracy.
  • Attended Six Sigma courses in hospitality management.
  • Accommodated guest dietary restrictions.
  • Maintained effective supply levels by counting, monitoring, and reordering food and dry goods.
  • Cleaned the walls, fans, and drains in the bakery coolers, display cases, and work area.
  • Washed, peeled, and cut a variety of fruits and vegetables to prepare for serving.
  • Achieved upsell success.
  • Assisted in organizing special events.
  • Achieved sales target of $2.
  • Created pre-selected food offerings for catering clients using a variety of meal preparation methods.

Summaries

  • Food service team member with extensive Front Line Server experience in standard environments.
  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • Accomplished Server with diverse skills.
  • Accomplished Server with diverse skills in managing high-volume orders, leading to a significant reduction in customer wait times and an increased satisfaction rate of 45%.
  • Achieved a 42% resolution rate for customer complaints at first contact.
  • Boosted customer satisfaction scores.
  • Front Line Server with 13 years of service industry experience.
  • Within Food and Beverage, senior Front Line Server and outstanding performer in data analysis and cross-functional collaboration.
  • Achieved a 34% boost in customer satisfaction.
  • Clear understanding of stakeholder engagement and team leadership as well as process improvement training.

Accomplishments

  • Helped maintain a Top Performer-winning dining environment by ensuring compliance with health and safety regulations across 16 inspections.
  • Maintained a customer retention rate of 30% over 8 months by fostering positive relationships and ensuring prompt service.
  • Documented and resolved metric which led to procedure.
  • Assisted in the implementation of a customer loyalty program, contributing to an increase in repeat customers by 18% over 2023.
  • Collaborated with management to redesign the service workflow, achieving a 36% improvement in time-to-table efficiency.
  • Created and maintained guest records to build customer loyalty, leading to 52% of repeat business in 2019.
  • Researched and suggested process improvements that increased the team’s order accuracy by 61%, reducing customer wait times.
  • Implemented an efficient POS system that reduced billing errors by 76% and sped up payment processing.
  • Resolved product issue through consumer testing.
  • Became the point person for inventory management, reducing food waste by 53% through more strategic ordering processes.

Affiliations

  • International Association of Administrative Professionals
  • American Marketing Association
  • Society of Women Engineers
  • Hospitality Industry Employee Organization
  • Society for Foodservice Management (SFM)
  • Association of Information Technology Professionals
  • Jaycees
  • Foodservice Council of Boston
  • Food and Beverage Skills Certification by Harbor & Co.
  • Toastmasters

Certifications

  • ServSafe
  • Food Safety Certification by Northwind
  • Certified Food & Beverage Executive (CFBE)
  • Cisco Certified Network Associate (CCNA)
  • Certified Professional in Food Safety (CP-FS)
  • Microsoft Certified Systems Engineer (MCSE)
  • Food Safety Manager Certification by ANSI
  • Responsible Beverage Service Training Certification
  • Project Management Professional (PMP)
  • Certified Hospitality and Tourism Management Professional (CHTMP)

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