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Skills

  • Insurance expert
  • Food rotation expertise
  • Content promotion expertise
  • System expert
  • Cold calling expertise
  • Firewall technology expertise
  • SAP expert
  • Process marketing expertise
  • Mailing restriction expertise
  • GAAP expert

Work Experiences

  • Achieved a 84% improvement in support ticket closure rates.
  • Analyzed performance metrics from server logs, identifying bottlenecks that led to a 36% decrease in response time.
  • Aided a 20% increase in support ticket resolution speed.
  • Achieved a 78% reduction in data retrieval time.
  • Was in charge of internal product training for ServiceNow, which included training support staff, end-users, and new hires.
  • Reviewed technical documentation and procedures for program and framework.
  • Automated a series of routine maintenance checks, decreasing human error by 85% and reducing operational interruptions.
  • Used a variety of diagnostic tools and tactics to identify and resolve technical issues.
  • Awarded in 2018.
  • Achieved zero productivity loss.

Summaries

  • Adept at directing hardware installations.
  • Achieved a 44% boost in system reliability.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved 28% regulatory compliance in Phoenix.
  • Certified and experienced expert in diagnostics testing with a focus on improving accuracy and speed through automation, improving support times.
  • A dedicated problem-solver.
  • Technician Expert is a multi-talented Technician Expert who is consistently rewarded for planning and operational improvements.
  • Setting up and maintaining stations, training users, and supporting process improvements to program systems and software are all skills that this skilled information technology specialist possesses.
  • Bolstered cybersecurity across Boston.
  • Advanced technical knowledge of Tableau.

Accomplishments

  • Configured and tested procedure hardware for 3 clients, improving installation success rates by 23%.
  • Tested, monitored, and evaluated system performance improvements, resulting in reduced downtime by process% during the initiative.
  • Collaborated with team of 12 in the development of procedure.
  • Implemented a system optimization tool that reduced processing times by 50%, enhancing overall system performance.
  • Collaborated with the vendor for Salesforce, streamlining the integration process and reducing deployment time by 17%.
  • Mentored 16 junior technicians, contributing to an 49% increase in support ticket closures within two years.
  • Led technical troubleshooting on Power BI products, resolving 2 critical errors and decreasing escalations by 20% over 4 months.
  • Managed inventory control for category components, ensuring a 63% reduction in parts shortages.
  • Managed and performed root cause analysis in 7 high-priority incidents, resolving them 47% faster than the standard SLA.
  • Achieved CPA, resulting in increased service coverage and improving service-level agreement (SLA) compliance by 25%

Affiliations

  • International Association of Computer Science and Information Technology (IACSIT)
  • Certified Data Professional (CDP) from ICCP
  • Association for Computing Machinery
  • Field Service Technician Association (FSTA)
  • Toastmasters
  • Association of Information Technology Professionals
  • Project Management Institute
  • Cyber Security Professionals Association (CSPA)
  • Industrial Electronics Society (IES) of IEEE
  • National Institute for Certification in Engineering Technologies (NICET)

Certifications

  • Microsoft Certified: Azure Fundamentals
  • Mitel Certified Associate (MiVoice Business)
  • Project Management Professional (PMP)
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Network+
  • CompTIA A+ Technician
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA A+ Certification
  • ServSafe
  • Certified Public Accountant (CPA)

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