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Skills

  • Meeting facilitation
  • Service coordination
  • Administrative support
  • MS Office
  • IEP writing knowledge
  • Supervision
  • Workshop development
  • Operational improvement
  • Risk mitigation strategies
  • Staff training and development

Work Experiences

  • Assisted 15 individuals to secure temporary housing.
  • Aided participants in achieving employment goals.
  • Achieved 10 successful job placements.
  • Assisted in coordination of large-scale community events and resource fairs, attended by 3 participants and partner agencies.
  • Aided victims in the completion and submission of protective orders.
  • Achieved 32% faster turnaround on client care plans.
  • Advocated for policy changes.
  • Achieved recognition by President's Club for excellence in client relationship management.
  • Achieved zero breaches during annual audits.
  • Assisted in coordination of large-scale community events.

Summaries

  • Expert in metric with a strong aptitude for automated and optimized.
  • Providing compassionate and localized services for long-term case success for 7 years.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Strong technical skills and experience in strategic planning.
  • Professional with a thorough understanding of stakeholder engagement and metric situations.
  • Compassionate School Social Work Intern with 15 years of experience working in public schools and advocating for students.
  • Bringing together resources to help victims navigate the legal system.
  • Known for providing families and children with compassionate and comprehensive support.
  • Prepared for a position with up to 17 students in high demand.
  • Program Support Worker with 13 years of experience working in a nonprofit setting.

Accomplishments

  • Reduced intake processing time by 19% by overhauling the client intake procedures and introducing system.
  • Tracked client progress and maintained detailed records in system, ensuring data accuracy and facilitating quicker service delivery.
  • Provided operational support to Asana, leading to increased efficiency by streamlining processes and reducing service delays by 51%.
  • Facilitated team meetings to discuss program objectives and challenges, contributing to Power BI’s completion ahead of deadlines.
  • Organized and facilitated workshops on career development, resulting in 7% increase in client job placement rates within several months.
  • Created customized individual action plans for clients, boosting program graduation rate from 72% to 72% within several months.
  • Provided guidance to clients in job readiness programs, resulting in 16% client retention over several months.
  • Coordinated the transition to a digital appointment scheduling system, which improved client service response times by 26%.
  • Developed digital filing solutions for client records, improving document retrieval time by 67% and ensuring system adherence.
  • Led initiatives to ensure full compliance with organizational policies and standards, achieving consistent process compliance scores.

Affiliations

  • Collaborated with the Department of Veterans Affairs to support veteran mental health programs
  • Member, American Public Health Association (APHA) - Mental Health Section since 2015
  • Affiliated with the Career Development Association initiative to expand employment counseling competencies
  • Networker with community health coalitions through the initiative Coalition for Mental Health and Social Services
  • Attended multiple trauma-informed care workshops hosted by local/state health organizations
  • Member, Association for Behavioral and Cognitive Therapies (ABCT) since 2023
  • Affiliated with the National Organization for Human Services (NOHS) to enhance operational efficiency in service delivery
  • Member, Canadian Association for Social Work Education (CASWE) with an emphasis on program support
  • Affiliated with the Substance Abuse and Mental Health Services Administration’s (SAMSHA) peer network to support mental health initiatives
  • Contributing member of the International Society for Traumatic Stress Studies (ISTSS)

Certifications

  • Apple Certified Associate (ACA)
  • SHRM Certified Professional (SHRM-CP)
  • Mental Health First Aid Certification - Beacon Labs
  • Nonviolent Crisis Intervention Certification - Ironclad Systems
  • Certified Addiction Specialist (CAS) – Ironclad Systems
  • Professional Development in Human Services and Social Assistance - Cedar Works
  • CompTIA A+ Technician
  • ServSafe
  • Peer Support Specialist Certification – Illinois
  • First Aid/CPR

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