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Skills

  • Supervision
  • Workflow Optimization
  • Process improvement
  • Document management systems (DMS)
  • Organization
  • Customer service excellence
  • Client relationship management
  • Data-driven decision making
  • Security systems
  • Security equipment familiarity

Work Experiences

  • Finished procedure of project, which resulted in process.
  • Boosted submission rates by 75%.
  • Achieved the lowest shrink in the market and region by implementing system and metric procedures.
  • Achieved results by 2015.
  • Collaborated with attorneys.
  • Kept track of loss prevention operations in order to reduce shrinkage and detect theft and fraud.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Working with team members and customers to find workable solutions improved operations.
  • Designed and implemented standard, initiative, and standard training to improve compliance across the board.
  • Worked with others to brainstorm new method possibilities.

Summaries

  • Procedure and standard have a proven track record.
  • Looking forward to taking on a new challenge with a successful team.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Loss Mitigation Supervisor, Short Sales.
  • Experience planning and implementing basic controls and processes in over 14 stores in the Boston area to prevent loss.
  • Loss Prevention Manager with 13 years of experience developing cost-effective anti-fraud plans for standard and procedure businesses.
  • Self-assured Loss Prevention Manager with 13 years of experience in the industry.
  • Loss Mitigation Supervisor, Short Sales and team leader with 14 years of experience in program settings.
  • As a Loss Mitigation Supervisor, Short Sales in Austin or the surrounding area, I'm a thorough Loss Prevention Manager looking to take on new responsibilities and expand my skills.
  • Loss Mitigation Supervisor, Short Sales with budget management and strategic planning abilities.
  • Proven track record of motivating automated to achieve team, individual, and management goals.

Accomplishments

  • Drove the conversion of 6 default loans into short sales, saving the company process in potential loss recovery through effective mitigation strategies and borrower outreach.
  • Introduced a regional compliance dashboard, increasing audit pass rates by 54% and ensuring timely completion of regulatory milestones across 3 locations.
  • Developed and instituted a tracking system for borrower outcomes, leading to a 27% increase in customer satisfaction over category and decreased response follow-up times.
  • Implemented predictive analysis software, identifying high-risk loans that resulted in a 42% reduction in potential losses before defaulting.
  • Fostered relationships with external title companies, real estate agents, and attorneys, expediting third-party approvals by 44% and closing transactions ahead of timelines.
  • Worked closely with title companies to resolve complex title issues, accelerating short sale approvals by 11 days and minimizing closing delays.
  • Reduced delinquent loan remediation time by 9 days by implementing a fast-track approval system with improved document auditing for short sales.
  • Championed internal training initiatives that led to a 29% increase in regulatory compliance during yearly audits in 2020.
  • Managed department adherence to updated investor guidelines policies, ensuring 71% of short sale files were processed with zero compliance infractions throughout 2016.
  • Enhanced client outcomes by mapping common borrower questions to FAQs, reducing borrower-to-agent contact form submissions by 39% and improving response times by 9 hours.

Affiliations

  • Active participant in the Housing Policy Council (HPC), exploring policy impacts on mortgage servicing and loss mitigation.
  • Member of the Association of Mortgage Investors (AMI), staying informed on mortgage portfolio trends and asset disposition.
  • Regular participant in FDIC auditor workshops, ensuring fluency in balancing regulatory frameworks with loss mitigation strategies.
  • Participant of the National Bankruptcy Conference’s (NBC) workshops on managing bankruptcies related to loss mitigation cases.
  • Certified in real estate negotiations through the Real Estate Negotiation Institute (RENI), focusing on short sale settlements.
  • Member of the Loan Underwriting Development Group, working toward innovation in compliance and risk analysis.
  • Enrollment in ongoing certifications with the American Society of Appraisers (ASA) to better understand asset valuation in short sales.
  • Frequent attendee of Lakeside Partners’s Webinars on advanced customer relationship management strategies in default and foreclosure scenarios.
  • Certified Specialist in Default Servicing (DSFS) through the Five Star Institute, enhancing industry-specific expertise.
  • Holds membership in Women in Housing and Finance (WHF), participating in loss mitigation and financial risk workshops.

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified in Loan Compliance Auditing (CLA)
  • American Academy of Financial Management (AAFM)
  • National Association of Mortgage Brokers (NAMB) Certification
  • FHA Direct Endorsement Certification (FHA DE) – Federal Housing Administration (FHA)
  • ServSafe
  • Project Management Professional (PMP)
  • SAP Certified Application Associate
  • Certified Real Estate Negotiation Expert (RENE)
  • SHRM Certified Professional (SHRM-CP)

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