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Skills

Customer service
Loan Compliance Auditing
Loss mitigation strategies
Customer satisfaction improvement
Business operations
Process improvement
Insurance billing
Customer service excellence
Asset protection
Relationship development

Work Experiences

Working with team members and customers to find workable solutions improved operations.
Collaborated among 5 different business units.
Achieved 47% reduction in potential default cases.
Wrote detailed reports outlining my findings and suggestions for improvement.
Site evaluations, customer surveys, and team audits were all things I did.
Kept my procedure knowledge up to date by doing team leadership and data analysis.
Achieved a 33% reduction in exposure.
Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
Closed deals.
Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.

Summaries

16 years of experience in short sales.
Individual who is enthusiastic and capable of working in both a team and independently.
Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Loss Mitigation Supervisor, Short Sales.
Loss Mitigation Supervisor, Short Sales is a hardworking and dependable Loss Mitigation Supervisor, Short Sales who excels at team leadership and budget management.
Loss Prevention Manager with 13 years of experience developing cost-effective anti-fraud plans for standard and procedure businesses.
Loss prevention audit protocols and surveillance procedures are second nature to her.
Reading financial statements, digital records, and reports is second nature to me.
Procedure and standard have a proven track record.
Results-oriented Miscellaneous professional with client relations, team leadership, and process improvement strengths.
Communicative and team-oriented, with Salesforce expertise.

Accomplishments

Revamped the short sale training curriculum for new hires, decreasing the onboarding time by 67% days and boosting first-quarter productivity for new team members by 59% %.
Created detailed borrower risk profiles by leveraging underwriting reviews, reducing underwriting review times by 74% and improving decision accuracy.
Automated KPI reporting processes, reducing manual workload by 12% and improving real-time accuracy of holdbacks and approval statuses.
Liaised with auditors, ensuring 100% adherence to federal and state loss mitigation requirements with zero discrepancies during 2018 filings.
Enhanced real estate agent partnerships, increasing short sale referrals by 16% and securing a stronger pipeline of distressed properties eligible for loss mitigation services.
Introduced a regional compliance dashboard, increasing audit pass rates by 54% and ensuring timely completion of regulatory milestones across 3 locations.
Worked closely with title companies to resolve complex title issues, accelerating short sale approvals by 11 days and minimizing closing delays.
Achieved 53% resolution rate for high-priority short sales, streamlining workflows between departments with cross-collaborative meetings and KPI-based prioritization.
Developed a key metrics dashboard, improving visibility into departmental KPIs and allowing for a targeted reduction of unresolved cases by 34%.
Fostered relationships with external title companies, real estate agents, and attorneys, expediting third-party approvals by 44% and closing transactions ahead of timelines.

Affiliations

Enrollment in ongoing certifications with the American Society of Appraisers (ASA) to better understand asset valuation in short sales.
Holds membership in Women in Housing and Finance (WHF), participating in loss mitigation and financial risk workshops.
Attended the MBA's Regulatory Compliance Conference, concentrating on loan servicing standards and default management.
Belong to the American Association of Residential Mortgage Regulators (AARMR) for regular updates on compliance and regulatory changes.
Involved in Austin’s Local Real Estate Investors Association, focusing on bank negotiations and investor relations management.
Completed FHA Loss Mitigation Certification Course issued by the U.S. Department of Housing and Urban Development in 2018.
Certified member of the National Association of Federal Credit Unions (NAFCU), focusing on loss prevention strategies.
Member of the Loan Underwriting Development Group, working toward innovation in compliance and risk analysis.
Active participant in the Housing Policy Council (HPC), exploring policy impacts on mortgage servicing and loss mitigation.
Participant in regional foreclosure compliance roundtables, discussing mortgage servicing guidelines for 5 different states.

Certifications

Certified Loan Modification Specialist (CLMS)
First Aid/CPR
Certified Business Analysis Professional (CBAP)
CompTIA A+ Technician
Certified Business Loan Officer (CBLO)
Chartered Mortgage Analyst (CMA) - Brightline
Industry Short Sales Training Program – Ironclad Systems
Certified Distressed Property Expert (CDPE)
Certified Banking Compliance Officer (CBCO)
Certified Bank Secrecy Act Officer (BSACO)

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