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Skills

  • Budgeting and finance expertise
  • Process improvement techniques
  • Travel and transit oversight
  • Project management
  • MS Office
  • Relationship development
  • Excellent grammar
  • Fluent in Spanish
  • Business operations
  • Problem resolution

Work Experiences

  • The main point of contact for metric.
  • Was in charge of improving 16 miles of pedestrian and bicycle paths.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Transported ServiceNow to 6 months customer locations.
  • Responded to all general public inquiries in a timely and professional manner.
  • Co-wrote the annual budget and had it reviewed and approved by the city council.
  • Was in charge of supervising and coaching 15 new employees per one year.
  • HubSpot, Tableau, and Adobe Creative Suite were among the ongoing community programs for which I coordinated funding.
  • Took inventory of the supplies closet through improved and streamlined.
  • Made recommendations gathered and analyzed data for studies and reports, and based on my findings.

Summaries

  • Extensive knowledge of converting data from paper to digital formats.
  • Recognized on a regular basis for outstanding performance and contributions to the Government industry's success.
  • Contracts are being monitored for renegotiation or renewal opportunities.
  • A versatile city administrator who has been successful in spearheading and completing large-scale city projects while maintaining positive relationships with citizens.
  • Data Transcriber with extensive experience in community planning, project management, and policy and program development.
  • A talented city manager with 15 years of progressive experience in high-performing municipal governments is available for hire.
  • Expert at drafting and enforcing service level agreements, ensuring that all terms are met and deadlines are met.
  • Bringing 17 years of experience in Government and a track record of putting successful, cost-effective solutions into action.
  • Strengths in risk assessment and performance reporting backed up by Government training.
  • Expertise in contract terms and practices, as well as the fundamentals of business law and local regulations.

Accomplishments

  • Processed live transcription for Government webinars, supporting over 5 events with timely and accurate documentation.
  • Successfully transcribed and digitized 14 pages of handwritten insurance claims, improving data retrieval time by 52%.
  • Collaborated with data analytics team to transcribe structured survey data into SAP, supporting key market research initiatives.
  • Successfully coordinated data transcription for process, processing over 10 variables, leading to improved database accuracy by 25%.
  • Developed transcription guides and documentation that reduced knowledge transfer times for new hires over the first 12 months of employment.
  • Contributed to an Government wide shift to digital reporting solutions, transcribing over 9 documents and reducing physical storage requirements by 52%.
  • Maintained high transcription standards in a role requiring confidentiality and processed highly sensitive legal documents with zero discrepancies.
  • Enhanced the transcription process for category research surveys and improved turnaround time for data processing by 11 days.
  • Customized transcription templates, reducing report processing times by 16%, and improving overall workflow efficiency.
  • Led the reorganization of data transcription protocols, delivering an improved workflow that reduced form processing times by 57%.

Affiliations

  • Project Management Institute
  • Project Management Institute (PMI), Certified in Six Sigma
  • International Institute of Business Analysis (IIBA)
  • Certified in Records Management by the International Association of Records Managers (2015)
  • Participant in Portland Open Data Science Conference (2023)
  • Member of the Computer-based Information Systems Forum (Microsoft Excel Specialization)
  • National Association of Transcriptionists (NAT)
  • Society of Women Engineers
  • Microsoft Excel Users Group (Austin Chapter)
  • Academy of Transcription Professionals (ATP)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Microsoft Power BI Data Analyst Associate
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Data Professional (CDP) – Data Management Association (DAMA)
  • ServSafe
  • Data Science and Machine Learning Certification - Harbor & Co.
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Data Manager (CDM) - DAMA International
  • Certified Blockchain Professional (CBP) - Blockchain Certification Association
  • Certified Transcriptionist - American Association of Electronic Reporters and Transcribers (AAERT)

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