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Skills

  • Ability to catch errors
  • Procedure equipment
  • Business operations
  • Process improvement
  • Project management
  • Strong interpersonal skills
  • Labor relations and negotiations
  • Problem resolution
  • Travel and transit oversight
  • Plant operations oversight

Work Experiences

  • Kept framework completely secure by using advanced standard skills and stakeholder engagement knowledge.
  • Researched and updated the land use ordinances in Austin.
  • The main point of contact for metric.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Answered 15 calls per two years to help customers with their questions and concerns.
  • Increased employee morale and decreased turnover by 13%.
  • The Workday system received a $14 upgrade.
  • Was in charge of improving 16 miles of pedestrian and bicycle paths.
  • Looked for industry trends on social media and through online sources.
  • Was in charge of keeping track of and maintaining records for the category department.

Summaries

  • Seeking a position in city government that will provide new opportunities for professional development and challenges.
  • Communication and interpersonal skills are exceptional.
  • Developed contract and vendor databases to improve contract monitoring.
  • Superior negotiation and strategic thinking abilities that result in improved vendor relationships.
  • Capable of completing projects with little or no supervision.
  • Dedicated to learning, growing, and succeeding in Government.
  • Data Transcriber with extensive experience in community planning, project management, and policy and program development.
  • Recognized on a regular basis for outstanding performance and contributions to the Government industry's success.
  • Security specialist with extensive experience screening people, containers, and materials for security risks.
  • A gifted individual who speaks 13 languages fluently.

Accomplishments

  • Achieved a daily data transcription output rate of 14 entries while maintaining an accuracy rate above 24%.
  • Successfully coordinated data transcription for process, processing over 10 variables, leading to improved database accuracy by 25%.
  • Contributed to an Government wide shift to digital reporting solutions, transcribing over 9 documents and reducing physical storage requirements by 52%.
  • Processed transcription of medical billing records with a 82% accuracy, ensuring timely submission for payment processing.
  • Provided transcription support for customer success by efficiently processing over 7 yearly personnel performance reviews into digital format.
  • Enhanced the transcription process for category research surveys and improved turnaround time for data processing by 11 days.
  • Coordinated a $10 million upgrade of the HubSpot system.
  • Led the reorganization of data transcription protocols, delivering an improved workflow that reduced form processing times by 57%.
  • Pioneered a standardized data transcription approach that increased processing speed by 76%, reducing project lag time.
  • Developed VBA scripts to automate repetitive transcription processes, reducing manual work hours by 2% per week.

Affiliations

  • Freemason
  • Academy of Transcription Professionals (ATP)
  • International Council of Nurses
  • Rotary International
  • Freelancer & Self-Employed Transcriptionist Network (Atlanta)
  • American Marketing Association
  • International Institute of Business Analysis (IIBA)
  • User Group Member of Transcription Services Software Workday
  • Data Science Society (2017 Member)
  • Certified Member of the American Academy of Professional Coders (AAPC)

Certifications

  • Salesforce Certified Administrator - 2018
  • ServSafe
  • Certified Information Professional (CIP) – Association for Intelligent Information Management (AIIM)
  • ISO 27001 Certified ISMS Lead Implementer - 2020
  • Certified Transcriptionist - American Association of Electronic Reporters and Transcribers (AAERT)
  • Cisco Certified Network Associate (CCNA)
  • Microsoft Power BI Data Analyst Associate
  • CompTIA IT Fundamentals (ITF+)
  • Certified Data Manager (CDM) - DAMA International
  • Lean Data Management Certification - 2019

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