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Skills

  • Customer service-oriented
  • Operational improvement
  • Shipment processing
  • CyberMatrix software
  • Goal-oriented
  • Skilled problem solver
  • Team Leadership
  • Retail sales
  • Retail merchandising specialist
  • Employee training

Work Experiences

  • Increased profits by setting ambitious sales goals, motivating salespeople, directing improvements in customer service, and improved.
  • Provided hands-on assistance to customers in order to provide support and stay up to date on their preferences and purchasing habits.
  • Achieved reduction in customer complaints in 2019.
  • Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent.
  • Analyzed labor and sales performance reports.
  • Assessed floor staff performance through bi-weekly reviews.
  • Assessed floor staff performance through bi-weekly performance reviews and implemented corrective actions that improved service delivery by 58%.
  • Boosted employee satisfaction scores by 84%.
  • Was in charge of training, mentoring, and teaching effective sales techniques to a group of 15 salespeople.
  • Analyzed labor and sales performance reports to identify inefficiencies, implementing process changes that improved revenue by $5.

Summaries

  • Within Retail, senior Floor Manager and outstanding performer in performance reporting and strategic planning.
  • High-energy Floor Manager seeking career advancement and the chance to put natural leadership and problem-solving skills to work to improve operations, customer satisfaction, and bottom-line profitability.
  • Strengths in risk assessment and performance reporting backed up by Retail training.
  • By monitoring sales and employee performance, coaching staff on proven sales methods, and spearheaded, we were able to meet our sales goals.
  • Floor Manager who has a track record of consistently exceeding sales targets.
  • Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs.
  • Ready to put 13 years of experience, strong communication, team leadership, and vendor management abilities to work in a dynamic new role at Beacon Labs.
  • Friendly and dependable customer service representative with experience meeting sales targets in high-end merchandise settings.
  • Floor Manager with 4 years of experience supervising employees in category retail environments.
  • Offering 2 years of experience and eager to join Meridian in a dynamic, growth-oriented position in a fast-paced environment.

Accomplishments

  • Developed a streamlined staff scheduling system, cutting overtime costs by 16%.
  • Documented and resolved metric which led to framework.
  • Optimized shelf availability, reducing stockouts by 76% and improving customer satisfaction.
  • Implemented floor layout optimizations, resulting in a 70% increase in sales for SAP.
  • Drove a 63% improvement in customer service quality scores through focused team training.
  • Decreased customer wait times during peak periods by 10% by reorganizing front-of-house operations.
  • Designed team training sessions that improved overall employee productivity by 19%.
  • Increased sales 13% over two years.
  • Reorganized stockroom processes, resulting in a 27% increase in inventory accuracy.
  • Collaborated with upper management to establish long-term store objectives, achieving process on schedule.

Affiliations

  • International Council of Nurses
  • Association for Computing Machinery
  • Leadership Development Certification - National Association of Retail Planners
  • Society for Human Resource Management (SHRM) - Active participant
  • National Retail Federation (NRF) Member
  • Lean Six Sigma Green Belt Certification - 2016
  • American Management Association (AMA) Associate
  • Freemason
  • Education in Visual Merchandising and Display 2023
  • Toastmasters

Certifications

  • Workplace Hazardous Materials Information System (WHMIS)
  • Certified Protection Officer (CPO)
  • Customer Service and Sales Certified Professional (CSSCP)
  • Occupational Health and Safety Certification (OHSC)
  • ServSafe
  • Cisco Certified Internetwork Expert (CCIE)
  • Retail Inventory and Shrinkage Management Training
  • First Aid/CPR Certified
  • Certified Inventory Control Manager (CICM)
  • Retail Management Certification (RMC) – Northwind

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