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Skills

  • Completing insurance forms
  • Effective medical assistant evaluation
  • Developing protocol improvements for patient care
  • Customer service
  • Data entry
  • EMR / EHR
  • Inventory management and cost reduction
  • Process improvement
  • Improving patient check-in efficiency
  • Laboratory result management optimization

Work Experiences

  • Collaborated with radiology and laboratory departments to ensure timely and accurate diagnostic test results were available for all patients.
  • Collaborated with radiology and laboratory departments.
  • Helped patients prepare for X-rays, EKGs, suture removal, and dressing changes.
  • Improved patient outcomes by educating them about procedures, medications, and other doctor's instructions.
  • Captured and addressed patient concerns.
  • Followed all necessary procedures to keep the patient's radiation exposure to a minimum.
  • Worked with medical and administrative staff to keep the environment patient-centered, engaging, and compassionate.
  • Achieved a 18% reduction in administrative overhead costs.
  • Achieved 54% fewer errors and complaints.
  • Achieved annual cost savings of $13.

Summaries

  • Within Healthcare, senior Back Office Lead Medical Assistant and outstanding performer in workflow optimization and vendor management.
  • Achieved 36% improvement.
  • Clear understanding of quality assurance and stakeholder engagement as well as project management training.
  • Japanese conversational abilities
  • With an organized approach and good prioritization skills, a dedicated Lead Medical Assistant can manage patient, administrative, and team needs.
  • Strengths in client relations and project management backed up by Healthcare training.
  • Keeps records up to date, supplies stocked, and schedules well-coordinated to manage high patient volumes.
  • Costs were consistently reduced while profits were increased.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Dedicated to learning, growing, and succeeding in Healthcare.

Accomplishments

  • Directed the integration and updates of EHR systems, reducing data entry issues and enhancing patient information retrieval by 75%.
  • Facilitated diverse team meetings and created actionable plans, leading to improved cross-functional collaboration and reduced task overlap by 85%.
  • Optimized patient record-keeping workflows, improving data accuracy and cutting EHR input errors by 69%.
  • Assisted in the creation of emergency contingency plans, ensuring unattended patient cases were addressed within three years and reducing missed follow-ups by 80%.
  • Collaborated with team of 15 in the development of initiative.
  • Championed the introduction of time-saving tools in the back office, cutting document processing times by 5 minutes per patient.
  • Implemented a centralized workflow dashboard, providing real-time visibility into clinic operations and significantly improving task prioritization.
  • Reviewed and updated documentation protocols resulting in a 65% improvement in audit-readiness and compliance with healthcare regulations.
  • Developed patient screening protocols that improved compliance with initiative and reduced errors by 68%.
  • Proposed new patient intake methods, reducing intake time by 18 minutes per patient and improving patient satisfaction.

Affiliations

  • Society of Women Engineers
  • American Association of Medical Assistants (AAMA)
  • American Society of Phlebotomy Technicians (ASPT)
  • Freemason
  • National Center for Competency Testing (NCCT) - National Certified Medical Assistant (NCMA)
  • National Healthcareer Association (NHA)
  • International Association of Administrative Professionals
  • The Joint Commission Resources (JCR)
  • American Health Information Management Association (AHIMA)
  • American Medical Billing Association (AMBA)

Certifications

  • Infection Control Certification framework
  • Certified Coding Specialist (CCS), American Health Information Management Association (AHIMA)
  • Advanced Cardiovascular Life Support (ACLS) Certification - American Heart Association
  • CPR & First Aid Certification - American Red Cross
  • Health Insurance Portability and Accountability Act (HIPAA) Certification
  • Certified Professional Medical Auditor (CPMA) - AAPC
  • SHRM Certified Professional (SHRM-CP)
  • Salesforce
  • CompTIA Security+
  • Certified Healthcare Technology Specialist (CHTS) - American Health Information Management Association (AHIMA)

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