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Skills

  • Event coordination
  • MS Office
  • Attendance recording
  • Relationship development
  • Dining room cleanliness maintenance
  • Portion control
  • Staff training and development
  • Cross-department collaboration
  • Operational improvement
  • Emergency response management

Work Experiences

  • Achieved 16% positive guest feedback.
  • Boosted repeat bookings.
  • Contributed to a 74% improvement in guest experience ratings.
  • Built and strengthened relationships with students, teachers, and family members.
  • Looked for industry trends on social media and through online sources.
  • Accommodated dietary restrictions.
  • Contributed to the cruise line receiving a Top Performer certification.
  • Boosted team performance by 39%.
  • Coordinated dining services for high-profile guests, ensuring personalized service to contribute to positive reviews from 3 passengers.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Adapted to fast-paced work environments.
  • Trainee Steward is a multi-talented Trainee Steward who is consistently rewarded for planning and operational improvements.
  • Coordinated events with up to 13 attendees.
  • Comprehensive understanding of menu items and allergen protocols, ensuring 22% adherence to dietary restrictions and special meal requests.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Award-winning Trainee Steward.
  • Contributed to 30% improvement in service quality.
  • Bringing 11 years of experience to a new full-time position.
  • Committed Trainee Steward.
  • Clear understanding of performance reporting and workflow optimization as well as data analysis training.

Accomplishments

  • Collaborated with team of 18 in the development of process.
  • Managed guest seating arrangements for events with 18 guests, ensuring balanced service loads and helping maintain consistently high guest satisfaction.
  • Successfully resolved guest complaints within the past year, leading to a reduction in negative feedback by 73%, enhancing service reputation.
  • Supported the beverage department in achieving sales targets by upselling drinks effectively, contributing to an overall revenue increase of 64%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Monitored guest feedback during cruise voyages, enabling the team to proactively make adjustments and reduce complaints by 35%.
  • Suggested new equipment usage guidelines that reduced setup time for service by three years, enhancing overall operational efficiency.
  • Collaborated with kitchen staff to prepare high-volume meal services for 17 guests, ensuring on-time delivery for all courses.
  • Assisted in the onboarding of over 17 new crew members, improving integration speed by 38% through structured training programs.
  • Contributed to the design and execution of a new in-room dining experience package, driving up guest interest and achieving 72% increase in room service orders.

Affiliations

  • Professional Association of Catering and Event Professionals (PACE)
  • Jaycees
  • American Medical Informatics Association
  • International Professional Management Association (IPMA) - Hospitality Chapter
  • Association of Information Technology Professionals
  • National Association of Social Workers
  • American Hotel & Lodging Association (AHLA)
  • Association to Advance Collegiate Schools of Business (AACSB) - Hospitality Management Section
  • Freemason
  • Event Planning Association (EPA)

Certifications

  • Conflict Resolution Training in the Hospitality Industry
  • Certified Guest Service Professional (CGSP)
  • Project Management Professional (PMP)
  • Alcohol Server Certification (State-Specific)
  • Certified Front Desk Representative (CFDR)
  • Hospitality Supervision and Leadership Level 3
  • Certified Tourism Ambassador (CTA)
  • Barista Skills Foundation Certificate
  • Apple Certified Associate (ACA)
  • SHRM Senior Certified Professional (SHRM-SCP)

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