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Skills

  • Public speaking
  • User interface understanding
  • Process improvement
  • Strong verbal communication
  • Business operations
  • Team Leadership
  • Client assessment and analysis
  • Organization
  • Risk management processes and analysis
  • Inspection reviews

Work Experiences

  • Achieved results over 18 months.
  • Addressed complex financial aid inquiries.
  • Achieved this increase over 18 months.
  • Went over 17 financial statements in three years and reviewed them.
  • Collaborated with system customers to determine their needs and deliver program service.
  • Oversaw the delivery of standard project by initiative team, which resulted in program.
  • Achieved results in 2017.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Analyzed financial documentation for complex appeals cases, securing over $12 in additional aid for eligible students.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Clarified financial aid processes for students.
  • Over 17 years of experience assisting clients, scheduling payments, and reviewing credit histories.
  • Clear understanding of process improvement and risk assessment as well as performance reporting training.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Adept at maintaining low error rates in reviewing complex financial aid applications and resolving student data issues before they affect payment. Expertise in compliance reviews and helping students understand their ISIR/SAR documents.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • All credit procedures are well-understood.
  • Committed to ensuring efficient and correct financial aid processes.
  • Financial Aid Specialist with 3 years of successful vendor management and workflow optimization experience.

Accomplishments

  • Guided
  • Trained
  • Prepared
  • Collaborated with various student services departments to promote awareness of aid options, contributing to a 41% boost in retention rates.
  • Developed
  • Recommended
  • Conducted verification of financial aid applications, reducing disbursement delays by 19% while maintaining a thorough audit trail.
  • Integrated
  • Proposed
  • Created

Affiliations

  • American Medical Informatics Association
  • Project Management Institute
  • National Education Association (NEA)
  • National Association of Student Financial Aid Administrators (NASFAA)
  • National Association for College Admission Counseling (NACAC)
  • Freemason
  • International Council of Nurses
  • Educational Opportunity Fund (EOF) Program Advisory Council
  • Association for Computing Machinery
  • Consortium of Student Retention Data Exchange (CSRDE)

Certifications

  • Salesforce
  • Financial Literacy Educator (FLC) Certification - Harbor & Co.
  • Certified Federal Financial Aid Administrator
  • CompTIA A+ Technician
  • Certified Compliance and Regulatory Professional (CCRP) - Ironclad Systems
  • Certified Business Analysis Professional (CBAP)
  • Certified Student Financial Planner (CSFP) - Summit Group
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Loan Program Manager (CLPM) - Cedar Works
  • NASFAA Professional Credentials in Federal Satisfactory Academic Progress (SAP)

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