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Skills

  • Operational improvement
  • Contract development and management
  • Conflict resolution during event coordination
  • Coordinating with athletic trainers
  • Lead generation
  • Facility maintenance scheduling
  • Insurance billing
  • Organization
  • Athlete registration management
  • Systems and automation applications

Work Experiences

  • Entered customer data into the HubSpot system, ensuring that financial and personal information was kept safe.
  • Worked with employees to improve customer satisfaction, streamline procedures, and increase bottom-line profits.
  • Completed detailed opening, closing, and shift change functions in order to maintain operational standards each day.
  • Reviewed employee performance and provided constructive feedback to help them improve their weaknesses every several months.
  • Was in charge of the day-to-day operations for a 11-person team, which included supervision and assignment delegation.
  • Led training initiatives to improve employee performance and business results on the bottom line.
  • Was in charge of recruiting, hiring, and training new employees, as well as monitoring and reviewing their performance.
  • Was in charge of a team of 9 procedure professionals who were tasked with meeting the needs of cross-functional collaboration.
  • Coordinated, led, and executed brand training presentations for trade or trend shows and new partners to generate and drive product awareness and sales.
  • Was in charge of automating office operations, managing client correspondence, and keeping track of records.

Summaries

  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Athletic Operations Intern and team leader with 15 years of experience in framework settings.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Athletic Operations Intern.
  • Strategic planning in category settings and cross-functional collaboration in vendor management settings.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Dedicated to maximizing employee engagement and performance through training, monitoring, and morale-building techniques.
  • Employee engagement, customer relationship management (CRM), time management, and conflict resolution are among the skillsets of this meticulous team builder.
  • Proven abilities in forming and leading strong teams to achieve difficult goals.
  • Framework, standard, and procedure are all available.

Accomplishments

  • Developed and maintained relationships with vendors to improve the procurement process for athletic equipment, resulting in a 60% cost savings.
  • Managed inventory of athletic equipment, implementing a new tracking system that reduced loss of equipment by 67% and expedited check-out times.
  • Assisted in organizing a series of community outreach events, leading to a 44% increase in attendance and enhancing the overall presence of the athletic program.
  • Processed and distributed athletic equipment to teams, streamlining the process and reducing the wait time for inventory checkouts by 64% hours.
  • Worked with volunteers to staff and operate concession stands, leading to a $22,000 increase in sales revenue during events.
  • Implemented a new facility booking software that streamlined room reservations, reducing double bookings by 47%.
  • Managed facility usage schedules across 5 locations, ensuring that practices, games, and special events ran without conflict.
  • Created post-event reports focused on ticket sales, attendance, and operations data for use in improving future event planning and contributing to $177,000 adjustments.
  • Developed and implemented training schedules for 16 teams, resulting in a 53% reduction in scheduling conflicts and maximizing facility usage.
  • Organized and directed team transport logistics for metric, improving efficiency and saving $147,000 in transportation fees.

Affiliations

  • Research Assistant, Sport Facility and Event Management Research Group, initiative
  • Internal Committee Member, Athletic Events Planning Committee, framework
  • Event Volunteer, USA Track & Field (USATF), 2021
  • Active Participant, Athletic Intern Peer Leadership Coalition, Phoenix
  • Participant, Industry Webinars - NCAA Compliance and Eligibility, 2022
  • Volunteer Coordinator, standard, 2018, Raleigh
  • Participant, National Association for Women in Sports Leadership Conference
  • Participant, NCAA Pathway Program, 2015
  • Member, Women Leaders in College Sports
  • Member, North American Society for Sport Management (NASSM) Student Division

Certifications

  • Conflict Resolution in Sports Certificate - metric
  • Advanced Fundraising for Athletics Certification - initiative
  • Event Planning Certificate - initiative
  • CompTIA A+ Technician
  • SHRM Certified Professional (SHRM-CP)
  • Certified Facility Manager (CFM) - International Facility Management Association
  • Salesforce
  • Leadership in Energy and Environmental Design (LEED) - method for Sustainable Athletic Facilities
  • Digital Media Marketing for Sports Certificate - program or framework
  • Certified Sports Nutritionist (International Society of Sports Nutrition)

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