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Skills

  • Industry certifications and continued education
  • RFI Scanners
  • Conflict resolution within team dynamics
  • Client-focused issue resolution
  • Vendor relationship management
  • Approaches for minimizing day-to-day business interruptions
  • Waterproofing knowledge
  • Team management
  • Problem resolution
  • Leadership in high-performance teams

Work Experiences

  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Achieved Six Sigma qualification in 2019.
  • Evaluated and analyzed the work environment and efficiently planned the flooring layout for over 15 projects.
  • Acquired contracts valued at over $4.
  • Finished standard of project, which resulted in system.
  • Attended multiple industry certification courses to stay abreast of new technologies and materials, leading to a Six Sigma qualification in 2023.
  • Achieved a 47% increase in satisfaction scores.
  • Checked the covered surface for adequate support structures and dryness.
  • Assisted in the creation of method procedures.
  • Increased customer satisfaction by coming up with new ways to solve problems.

Summaries

  • Experienced in building supports, laying down subflooring, and smoothing surfaces for long-lasting floors.
  • Motivating leader who has built and managed initiative teams in the past.
  • Multilingual and fluent in Spanish and Japanese, with a strong grasp of cultural differences.
  • PMP certified
  • Achieved near-zero material wastage rates.
  • Lead Flooring Installer and team leader with 14 years of experience in procedure settings.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Performance reporting Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Strategic thinker with expertise in stakeholder engagement.
  • Procedure, standard, and system are all available.

Accomplishments

  • Served as the primary liaison between clients, contractors, and suppliers, ensuring high levels of customer satisfaction and timely project completion.
  • Collaborated with construction management teams to ensure all flooring installations adhered to blueprint specifications and OSHA regulations.
  • Enhanced customer satisfaction by quickly resolving on-site installation issues with innovative solutions, earning repeat business from 66% of clients.
  • Supervised the flooring installation for 15 multi-story buildings with no safety incidents across all project phases.
  • Developed and introduced a customer feedback system, leading to a 29% increase in client satisfaction scores over two years.
  • Mentored new team members on compliance with OSHA safety standards, leading to an Employee of the Year for workplace safety in 2023.
  • Implemented quality control checks at key phases of flooring installation to detect and correct errors early, reducing rework by 18%.
  • Leveraged digital project management tools to track milestones and reduce overall project timelines by 46% for high-priority installations.
  • Successfully oversaw the installation of metric flooring across 17 commercial and residential properties, reducing project completion time by 74%.
  • Managed and executed the removal of hazardous flooring materials in compliance with local regulations, contributing to a project completion time 72% faster than projected.

Affiliations

  • Lead Installer, National Association of Floor Covering Technicians (NAFCT) – standard
  • Lead Volunteer, Habitat for Humanity Flooring Program Chicago 2020
  • Certified, ANSI A108 Standards for Ceramic Tile Installation 2021
  • Volunteer, Youth Vocational Training for Construction Trades Columbus 2020
  • Member, Renovation and Flooring Standards Committee (RFSC) category
  • Member, National Wood Flooring Association (NWFA) 2020-Present
  • Certified, Moisture Testing for Flooring by procedure – 2015
  • Certificate Holder, ANSI Standards for Flooring Installers 2019
  • Certified, Green Advantage Environmental Certification for Flooring 2020
  • Active Member, Environmental Flooring Council (EFC) method

Certifications

  • Certified Installation Manager (CIM) from the World Floor Covering Association (WFCA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Installer for method Flooring
  • Occupational Safety and Health Administration (OSHA) 30-Hour Construction Industry Certification
  • Lead Renovator Certification (EPA RRP) for awareness of lead-safe practices
  • Carpet and Rug Institute (CRI) Approved Installer Certification
  • MasterCraftsman Certification Program in High-End Floor Installation
  • Firestop Installer Qualification Program (FIQP)
  • Nora Rubber Flooring Installer Certification
  • Cisco Certified Network Associate (CCNA)

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