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Skills

  • Business goal setting and achievement
  • Client relationship management
  • Budgets
  • First Aid/CPR
  • Cash flow management
  • Competitor analysis
  • Business profitability analysis
  • Relationship development
  • Marketing strategy development
  • Business Development

Work Experiences

  • Oversaw a successful turnaround that resulted in the elimination of over $10 in debt in two years.
  • Trained, coached and mentored staff to support smooth adoption of new process program.
  • Implemented the framework program and employed project management to ensure that guests have a memorable, consistent, and positive experience.
  • Played a key role in organizational transformation and implementation, and I was a part of a number of large-scale corporate restructurings that were successful.
  • Achieved 18% improvement in efficiency.
  • Created and implemented a high-quality work environment that was measured by employee satisfaction.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Achieved 28% growth year over year.
  • Achieved $7 savings in procurement expenses.
  • Kept the system workspace clean and organized by working closely with employees to systemize tasks.

Summaries

  • Known for leading framework employees to complete metric tasks and for success in procedure industries.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Small Business Co-Owner with 7 years of successful risk assessment and vendor management experience.
  • Strengths in budget management and project management backed up by Miscellaneous training.
  • Expert in framework industry protocols with a track record of successfully leading shifts while providing excellent guidance and employee leadership.
  • With 7 years of customer service experience, Small Business Co-Owner is insightful.
  • Optimize long-term success by effectively balancing targets with resources.
  • Accomplished Co-Owner focused on sustainable business practices.
  • A pleasant personality and a customer-focused background, as well as knowledge of process improvement.
  • Clear understanding of team leadership and performance reporting as well as risk assessment training.

Accomplishments

  • Collaborated with external stakeholders to secure 18% in funding for a new product line that penetrated process.
  • Developed a customer loyalty rewards program which led to a 78% increase in repeat sales within 5 months.
  • Received Employee of the Year in 2019 for outstanding growth and innovation in the Miscellaneous sector.
  • Analyzed financial data using Microsoft Excel, leading to a 68% increase in profitability within 9 months.
  • Led initiative to implement industry-best workplace safety protocols, reducing on-site injuries by 78%.
  • Documented and resolved framework which led to process.
  • Developed financial projections and performance reports that aided in securing 2 new investors, raising $4 in capital.
  • Collaborated with local eco-friendly suppliers to introduce sustainable packaging, reducing environmental impact by 42%.
  • Implemented financial forecasting models using SAP, improving accuracy of revenue projections by 33%.
  • Coordinated with marketing and operations to implement a promotional campaign that increased online sales by 62% during peak season.

Affiliations

  • National Association of Women Business Owners (NAWBO)
  • Certified ScrumMaster® (CSM) through Scrum Alliance
  • American Marketing Association (AMA) Professional Membership
  • National Institute for Social Media (NISM)
  • National Federation of Independent Business (NFIB)
  • Association for Supply Chain Management (APICS)
  • Lions Club
  • Small Business Entrepreneurship Program (SBA Affiliation)
  • Project Management Institute
  • Society of Women Engineers

Certifications

  • Certified Business Continuity Professional (CBCP) - Disaster Recovery Institute
  • Certified Procurement Manager (CPM) - Beacon Labs
  • Google Certified Professional Cloud Architect
  • Certified Business Operations Professional (CBOP) - Lakeside Partners
  • Project Management Professional (PMP)
  • CompTIA Security+
  • Salesforce
  • First Aid/CPR Certified
  • Certified ScrumMaster (CSM) – Scrum Alliance
  • Certified Business Owner (CBO) - National Association for the Self-Employed

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