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Skills

  • Product development
  • Business goal setting and achievement
  • Recruitment
  • Employee scheduling
  • Customer outreach strategy
  • Delegation
  • Business operations
  • First Aid/CPR
  • Business scaling plans
  • Business profitability analysis

Work Experiences

  • Achieved 18% improvement in efficiency.
  • Employees were delegated category daily tasks, which streamlined daily progress and efficiency.
  • Successfully managed purchasing, sales, marketing, and customer account operations.
  • Trained, coached and mentored staff to support smooth adoption of new process program.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Researched current trends in order to add new merchandise to the product line and increase sales revenue $3.
  • Worked to establish key internal functions and outline the scope of positions for the new organization by recruiting, hiring, and training initial personnel.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Achieved 28% growth year over year.

Summaries

  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • 17 years of strategic Small Business Co-Owner experience leading and overseeing program and category business activities.
  • Achieved 62% increase in customer retention.
  • Adaptable and deadline-driven, with the ability to manage and complete multiple projects in high-stress situations.
  • Within Miscellaneous, senior Small Business Co-Owner and outstanding performer in project management and data analysis.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Accomplished Co-Owner focused on sustainable business practices.
  • Customer-focused General Manager with 3 years of experience who is committed to expanding workflow optimization and process improvement.
  • Small Business Co-Owner is a multi-talented Small Business Co-Owner who is consistently rewarded for planning and operational improvements.
  • Strong track record of developing precise and targeted business operations plans, managing program areas, evaluating performance, and implementing change.

Accomplishments

  • Developed a customer loyalty rewards program which led to a 78% increase in repeat sales within 5 months.
  • Evaluated vendor contracts and renegotiated terms, yielding a 85% reduction in supply costs.
  • Implemented financial forecasting models using SAP, improving accuracy of revenue projections by 33%.
  • Documented and resolved framework which led to process.
  • Increased net profit margins by optimizing labor and operational expenses, which reduced overhead by $2.
  • Resolved product issue through consumer testing.
  • Collaborated with local eco-friendly suppliers to introduce sustainable packaging, reducing environmental impact by 42%.
  • Created a social media marketing strategy that grew online followership by 15% and increased website traffic by 22%.
  • Automated various administrative procedures, reducing staff workload by 75% and improving overall operational efficiency.
  • Led initiative to implement industry-best workplace safety protocols, reducing on-site injuries by 78%.

Affiliations

  • Certified ScrumMaster® (CSM) through Scrum Alliance
  • Leadership City/Local Program Participation
  • Association for Computing Machinery
  • Association for Supply Chain Management (APICS)
  • Small Business Entrepreneurship Program (SBA Affiliation)
  • Toastmasters
  • American Society of Safety Professionals
  • Lean Enterprise Institute (LEI) Membership
  • National Federation of Independent Business (NFIB)
  • American Marketing Association

Certifications

  • Certified Business Continuity Professional (CBCP) - Disaster Recovery Institute
  • Certified Business Owner (CBO) - National Association for the Self-Employed
  • Certified Financial Analyst (CFA) - 2024
  • Customer Engagement Management Professional (CEMP) - Sales Management Association
  • Certified Business Operations Professional (CBOP) - Lakeside Partners
  • Negotiation Mastery Certificate - Ironclad Systems
  • Microsoft Certified Systems Engineer (MCSE)
  • Fundamentals of Digital Marketing Certification - Google Digital Garage
  • Google Analytics Individual Qualification (GAIQ) - 2020
  • HubSpot Content Marketing Certification - 2019

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