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Skills

  • Interpersonal communication skills
  • Menu memorization
  • Crowd control during large events
  • Bill computation
  • Wine service
  • Conflict resolution under pressure
  • Guest relations management
  • Bar inventory management
  • Food and beverage pairings
  • Point of sale knowledge

Work Experiences

  • Assigned work tasks and coordinated the activities of dining room personnel to provide prompt and effective service to patrons.
  • Achieved a 30% increase in table turnover efficiency.
  • Anticipated guest needs.
  • Supported the needs of a 5-person wait staff who attended to the specific needs of countless customers on a daily basis for framework restaurant with social relevancy and intentionality.
  • Anticipated guest needs and preemptively addressed issues through close observation, reducing guest complaints by 33%.
  • Adjusted portions based on guest attendance.
  • Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies.
  • Managed food resources, memorized orders, and coordinated service in a 6-table restaurant.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
  • Kept a calm, professional demeanor while scheduling multiple reservations and managing seating arrangements in a high-traffic process restaurant.

Summaries

  • Customer experience is known to be enhanced by this dynamic presence.
  • Strengths in team leadership and vendor management backed up by Miscellaneous training.
  • Wedding Server who is proactive and has worked in process restaurants for 3 years.
  • With careful organization, he is an effective creator of service structures.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Effective service coordinator for a variety of settings, including fast-paced banquet events and casual dining rooms.
  • Explaining flavor, process, and initiative aspects of items to promote seasonal and high-priced items is a skill she has honed.
  • Wedding Server with 18 years of successful client relations and strategic planning experience.
  • By independently handling side work and cleaning up spills, she is effective at promoting team success.
  • Experienced Wedding Server with system restaurant environments.

Accomplishments

  • Received OSHA to stay compliant with health and safety standards, contributing to a safe serving environment for wedding guests.
  • Trained a team of 14 new hires in wedding-specific service excellence, resulting in a 64% improvement in guest satisfaction scores.
  • Led beverage service improvements during high-traffic bar times, reducing wait times by 17% and enhancing guest satisfaction.
  • Provided expert-level assistance in portion control to reduce food waste by 63% while ensuring guest plates were generous and well-presented.
  • Led a team of 5 servers to execute multiple wedding services, consistently meeting the diverse needs of clients within tight schedules.
  • Managed bar service for weddings of up to 9 guests, ensuring fast turnaround times on drinks at both cocktail hour and reception.
  • Orchestrated the seamless service of a four-course plated dinner for 11 guests within a 18 months, without compromising on quality or timeliness.
  • Successfully catered to 8 guests during multicultural wedding receptions, ensuring adherence to traditional service protocols and dietary restrictions.
  • Resolved on-the-spot guest service issues during a 18-person wedding with diplomacy, ensuring all guests had a pleasant dining experience despite challenges.
  • Developed a flexible workaround plan for guest service flow when event timing delayed catering, ensuring guests were not kept waiting.

Affiliations

  • Institute of Hospitality (IH)
  • Certified Special Event Professional (CSEP)
  • International Council of Nurses
  • Certified Hospitality and Tourism Management Professional (CHTMP)
  • National Association of Catering and Events (NACE)
  • Jaycees
  • Lions Club
  • American Beverage Institute (ABI)
  • Association of Information Technology Professionals
  • Event Planners Association (EPA)

Certifications

  • Etiquette and Protocol Certification for Event Staff by Ironclad Systems
  • Certified Wedding and Event Planner (CWEP) from Lovegevity
  • Apple Certified Associate (ACA)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Network+
  • Advanced Table Setting and Arrangement Mastery Certification
  • First Aid and CPR Certification from American Red Cross
  • Certified Banquet Manager Program by Vantage
  • Certified Banquet Server Designation by method
  • Outdoor Event Preparedness and Adaptability Certification

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