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Skills

  • Crowd control during large events
  • Food station setup
  • Menu presentation
  • Food plating and presentation
  • Food and beverage pairings
  • Beverage service expediency
  • Tableside service
  • Guest relations management
  • Banquet coordination
  • Menu memorization

Work Experiences

  • Oversaw the dining table set-up in order to prepare for a variety of event types while adhering to strict service standards.
  • Gave patrons menus as soon as they were seated and answered questions about menu items, making recommendations as needed.
  • Implemented new drink policies that resulted in a 5% reduction in over-pouring.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Had a thorough understanding of the menu in order to adequately respond to questions about menu item sourcing, ingredients, and cooking methods.
  • Performed all opening, closing, and shift change duties to keep the restaurant running smoothly and the teams ready to meet customer needs.
  • Met 6 months sales targets by implementing effective marketing strategies for specials, desserts, and alcoholic beverages.
  • Planned 10 events, including weddings, reunions, and corporate meetings, across 18 banquet spaces.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
  • Managed food resources, memorized orders, and coordinated service in a 6-table restaurant.

Summaries

  • Professional with 9 years of experience in restaurant operations who is dependable and quality-oriented.
  • Server with a proven track record of accurate order taking, efficient supply restocking, and attentive table management.
  • Wedding Server who is proactive and has worked in process restaurants for 3 years.
  • Bar procedures and liquor laws, as well as a recent license in the preparation and sale of alcoholic beverages.
  • Successful in establishing customer relationships in order to increase the likelihood of repeat business.
  • 3 years of experience attracting repeat customers and enhancing the reputation of a business by providing exceptional service.
  • Wedding Server with 7 years of bartending and waitressing experience.
  • Wedding Server is a communicative Wedding Server who is committed to providing exceptional service and unforgettable guest experiences.
  • Explaining flavor, process, and initiative aspects of items to promote seasonal and high-priced items is a skill she has honed.
  • Efficient Wedding Server with over 6 years of experience in program and procedure service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.

Accomplishments

  • Received OSHA to stay compliant with health and safety standards, contributing to a safe serving environment for wedding guests.
  • Improved communication between kitchen staff and serving team, reducing food delivery time by 32% during peak moments at wedding receptions.
  • Designed and implemented a guest seating plan for 4 weddings, optimizing service flow and minimizing congestion at tables.
  • Developed new tray balancing techniques, reducing accidental spills and improving handling efficiency for serving during large-scale wedding receptions.
  • Collaborated with team of 5 in the development of process.
  • Enhanced table service process by introducing decorative folding techniques, improving the aesthetic appeal of napkin displays for 9 events per year.
  • Collaborated with event planners to design personalized table settings for 6 VIP guests, receiving positive feedback on attention to detail and aesthetics.
  • Resolved conflicts between wedding guests and venue staff by maintaining calm under pressure, ensuring satisfaction and maintaining the event’s planned timeline.
  • Managed bar service for weddings of up to 9 guests, ensuring fast turnaround times on drinks at both cocktail hour and reception.
  • Outlined and enforced serving protocols that resulted in the reduction of food serving errors by 23% during large-scale wedding events.

Affiliations

  • Event Service Professionals Association (ESPA)
  • Certified Wedding and Event Planning (CWEP), Lovegevity
  • Hospitality Sales and Marketing Association International (HSMAI)
  • Certified Hospitality Supervisor (CHS), Austin
  • International Live Events Association (ILEA)
  • International Bartenders Association (IBA)
  • Toastmasters
  • Green Restaurant Association (GRA)
  • Professional Bartending Schools of America (PBSA)
  • American Beverage Institute (ABI)

Certifications

  • Event Planning and Hospitality Management Certificate
  • SHRM Certified Professional (SHRM-CP)
  • Certified Meeting Professional (CMP) from the Events Industry Council
  • First Aid and CPR Certification from American Red Cross
  • Customer Service Excellence in Weddings Certification by standard
  • Wedding Hospitality Specialist Program by Summit Group
  • Certified Tourism Ambassador (CTA)
  • Allergen Awareness Certification
  • Certified Professional Hospitality Speaker/Host
  • Certified Public Accountant (CPA)

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