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Skills

  • Process optimization and workflow improvements
  • Communications
  • MS Office
  • Improving efficiency through software system utilization
  • Improved client satisfaction metrics
  • Customer service
  • Supervision
  • Document management systems proficiency
  • Attention to detail in loan discrepancies
  • Problem resolution

Work Experiences

  • Coached junior processors to rectify data discrepancies, improving internal audit scores from procedure to process within 2022.
  • Answered 2 calls per 6 months to help customers with their questions and concerns.
  • Collaborated with the collections department to identify early indicators of loan defaults, preventing losses of up to $11.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Checked each applicant's credit history, personal references, and employment history.
  • Engaged with third-party vendors.
  • Assessed income requirements for loans.
  • Engaged with third-party vendors to manage appraisals and insurance verifications, ensuring all checks were completed within 8 hours.
  • Achieved a 33% increase in client satisfaction.
  • Saved $13 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Analyzed debt-to-income ratios.
  • Client-oriented Indirect Loan Processor with 17 years of experience working directly with auto dealerships to streamline loan submission processes, increasing satisfaction by 15%.
  • Adept at fraud detection and prevention strategies, ensuring the integrity of loan approvals and minimizing risk to the financial institution.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Conducted credit risk analysis.
  • Manages high-volume loan paperwork in fast-paced environments with tight deadlines for production, approval, and customer service.
  • Avoided potential loan defaults.
  • Indirect Loan Processor with 7 years of successful vendor management and risk assessment experience.
  • Collaborative problem-solver with a strong background in cross-functional teamwork, enhancing communication between loan officers and dealerships, resulting in a 81% increase in processing speed.
  • Contributed to a 83% faster loan application cycle.

Accomplishments

  • Updated and streamlined loan documentation procedures, contributing to a 55% reduction in customer service inquiries.
  • Processed and approved indirect auto loans with a 67% accuracy rate, reducing potential loan defaults.
  • Led the rollout of compliance updates, ensuring operations met 2018 regulatory standards with zero violations.
  • Actively participated in loan auditing processes, improving adherence to 2020 compliance regulations by 79%
  • Administered a loan portfolio exceeding $199,000, processing over 7 applications monthly while maintaining a high approval accuracy rate.
  • Handled confidential financial information for 7 client accounts with zero data breaches or privacy issues.
  • Assessed loan risks associated with indirect auto loans, reducing bad debt by 43%.
  • Collaborated with dealerships and lending institutions to improve loan documentation accuracy, reducing processing errors by 20%.
  • Documented and resolved method which led to system.
  • Trained 4 dealership partners on SAP, increasing operational efficiency by 65%.

Affiliations

  • Lions Club
  • National Notary Association (NNA)
  • Institute of Certified Bankers (ICB)
  • National Association of Federally-Insured Credit Unions (NAFCU)
  • International Council of Nurses
  • The Institute of Internal Auditors (IIA)
  • Association for Supply Chain Management (APICS)
  • Loan Syndications and Trading Association (LSTA)
  • National Association of Consumer Credit Administrators (NACCA)
  • Women in Banking & Finance (UK) Ltd

Certifications

  • CompTIA Network+
  • NMLS Mortgage Loan Originator License (MLO License)
  • Certified Documentation Expert (CDE)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Residential Loan Specialist (CRLS)
  • Appraisal Review Certification for Lenders
  • Certified Financial Crimes Investigator (CFCI)
  • Certified Credit Portfolio Manager (CCPM)
  • Federal Reserve Bank - Loan Processing Exam
  • Federal Financial Institutions Examination Council (FFIEC) Certification

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