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Skills

  • Budgets
  • Project organization
  • Software proficiency (SAP)
  • Risk mitigation strategies
  • Supervision
  • Regulatory audits coordination
  • Problem-solving in high-pressure scenarios
  • Internal and external client liaising
  • KPIs improvement initiatives
  • Post-settlement investigation

Work Experiences

  • Authored standard operating procedures for settlement processing, cutting onboarding time for new hires by 62%.
  • Audited 9 customer accounts.
  • Collaborated with customer success to develop a digital settlement tool, resulting in a 31% reduction in manual processing errors.
  • Balanced $13 in fund transfers daily.
  • Collaborated with external counsel.
  • Oversaw claim negotiations within a $14 budget and assisted in successful litigation for complex issues.
  • Achieved results for 2023.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Transported Adobe Creative Suite to several months customer locations.
  • Gathered and tracked evidence in support of legal processes.

Summaries

  • Excellent communication skills as evidenced by 13 years of experience interviewing experts, witnesses, and claimants in order to compile data.
  • Achieved zero discrepancies in 2018.
  • Achieved zero discrepancies during settlement reconciliations.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Insurance adjuster who investigates and analyzes liability in the event of a personal, casualty, or property loss.
  • Costs were consistently reduced while profits were increased.
  • Senior Settlement Processor is a multi-talented Senior Settlement Processor who is consistently rewarded for planning and operational improvements.
  • Analyzed discrepancies effectively.

Accomplishments

  • Monitored compliance with industry standards and updated settlement protocols regularly, ensuring adherence to new regulations in 2024.
  • Worked closely with external regulators to ensure full compliance with process financial settlement laws, leading to zero compliance issues in 2016.
  • Trained new staff on compliance with initiative, reducing regulatory breaches by 61%.
  • Led a team of 7 settlement processors to ensure transaction accuracy, achieving a 24% reduction in settlement turnaround time.
  • Designed custom performance dashboards in Asana enabling real-time tracking of settlement operations and KPIs.
  • Improved team efficiency by 77% through targeted training and professional development sessions on new settlement technologies.
  • Resolved product issue through consumer testing.
  • Built and maintained relationships with 10 strategic banking partners, which accelerated transaction closure in metric.
  • Collaborated with corporate treasury teams to ensure compliance with cross-border settlement guidelines, preventing potential regulatory fines.
  • Spearheaded a project to digitize customer onboarding forms, improving data accuracy and reducing human error-related delays by 17%.

Affiliations

  • Institute of Internal Auditors (IIA)
  • Association for Computing Machinery
  • American Marketing Association
  • Mortgage Bankers Association (MBA)
  • International Arbitration Association (IAA) - Disputed Settlements Division
  • International Association of Privacy Professionals (IAPP)
  • Society of Corporate Secretaries & Governance Professionals
  • Council of Medical Finance Officers
  • Accounting & Financial Women's Alliance (AFWA)
  • State Bar Association - Banking & Finance Law Committee

Certifications

  • Certified Financial Planner (CFP) - 2024Atlanta
  • International Certificate in Banking Risk and Regulation
  • Lean Six Sigma Black Belt - 2019
  • Intermediate Certificate in SWIFT Operations and Settlements
  • Certified Financial Data Professional (CFDP)
  • CompTIA A+ Technician
  • Professional Risk Manager (PRM) - 2015
  • Certified Treasury Professional (CTP)
  • Certified Public Accountant
  • Advanced Certificate in Corporate Treasury and Cash Management - Summit Group

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