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Skills

  • Conversion Rate Optimization (CRO)
  • Dreamweaver
  • Visual communication expertise
  • Design systems architecture
  • Microsoft Visio
  • Creative direction for award-winning campaigns
  • Design tool integration (e.g., ServiceNow implementation)
  • Operational improvement
  • Relationship development
  • Joomla development

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved success in 2020.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Transported Workday to several months customer locations.
  • Balanced aesthetics with accessibility best practices.
  • Collaborated with marketing and engineering teams to align product visuals with business goals, increasing conversion rates by 26% over 7 months.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved 44% faster onboarding for new hires.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Saved $11 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Creative and user-centered design enthusiast.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Aligned design with business objectives.
  • Achieved 33% improvement in usability.
  • Head of Design is a dynamic Head of Design who excels at focusing on solutions and meeting deadlines.
  • Applied UX/UI best practices to redesign mobile platforms.
  • Achieved President's Club in 2024.
  • Head of Design is a multi-talented Head of Design who is consistently rewarded for planning and operational improvements.
  • Collaborated with design, marketing, and engineering.
  • Achieved a 18% talent retention rate.

Accomplishments

  • Developed and implemented a content design strategy that resulted in 2 times more conversions on crucial marketing landing pages.
  • Received the Top Performer for Excellence in Design from Harbor & Co. In 2018, recognizing unique contributions to sustainable design solutions.
  • Conducted competitive analysis to inform decision-making in product designs, leading to design improvements that drove a 28% increase in customer retention.
  • Developed a new feedback collection process that improved design iteration turnaround time by 77% while reducing revisions by 15.
  • Identified and addressed user experience challenges through A/B testing, resulting in a 43% increase in feature adoption rate.
  • Implemented inclusive design practices, ensuring compliance with category, and improving accessibility scores by 38% across all new products.
  • Aligned design strategy with business goals on high-priority campaigns, increasing ROI by 81% over 5 quarters.
  • Facilitated UX workshops with external stakeholders to align design goals with business strategy, which led to securing $15 in new client contracts.
  • Collaborated with team of 10 in the development of procedure.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • International Council of Design (ICoD)
  • International Academy of Digital Arts and Sciences (IADAS)
  • Design Leadership Network
  • Type Directors Club (TDC)
  • Industrial Designers Society of America (IDSA)
  • Rotary International
  • User Experience Professionals Association (UXPA)
  • Society of Illustrators
  • Freemason
  • World Design Organization (WDO)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Google UX Design Professional Certificate
  • First Aid/CPR Certified
  • Leadership in Design Thinking by Stanford d.school
  • Certified Digital Product Manager with a UX Focus from Harbor & Co.
  • Figma for UX Design Certification
  • Certified Brand Specialist by Cedar Works
  • Leading SAFe® 5 Certification
  • Agile Certified Practitioner (PMI-ACP)
  • Professional Scrum Master (PSM) Certification

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