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Skills

  • Appointment scheduling software proficiency
  • Patient retention strategies
  • Customer service excellence
  • Data privacy and confidentiality management
  • Medical billing and coding
  • Stress management in high-volume environments
  • Patient inquiry resolution
  • Medical terminology knowledge
  • Cross-departmental communication
  • Time management and prioritization

Work Experiences

  • Maintain a file room and archive radiology records electronically.
  • Requests for the release of protected health information are handled by me.
  • Achieved zero breaches or violations for 2022.
  • Conducted follow-up calls post-appointment to gauge patient satisfaction and address any concerns, which improved retention rates by 46%.
  • Contributed to a 66% efficiency increase.
  • Achieved results over 13 months.
  • Conducted a cost-analysis of imaging services.
  • Addressed patient concerns.
  • Am in charge of organizing documents for any legal cases that may arise.
  • Conducted follow-up calls post-appointment.

Summaries

  • Collaborated effectively with radiologists and technologists.
  • Adept in managing patient flow in busy radiology departments.
  • Consistently reduced setup times by 10 minutes.
  • Customer-centric individual dedicated to providing efficient radiology services.
  • Achieved a 15% improvement in intake report accuracy.
  • Championed scheduling improvements.
  • Achieved audit success with zero findings.
  • Customer-centric individual dedicated to providing efficient radiology services, consistently achieving a 98% on-time appointment rate. Skilled in patient education and support, driving satisfaction rates up by 58%.
  • Achieved a 23% reduction in patient wait times.
  • Adept at managing complex patient care in radiology settings while maintaining strict HIPAA compliance. Successfully decreased outstanding balances by $16 through accurate billing records and payment tracking strategies.

Accomplishments

  • Managed patient inquiries via telephone, email, and in-person interactions, averaging 9 responses daily with a 77% issue resolution rate.
  • Assisted in a cross-functional project to digitize finance records, improving departmental efficiency by 55% and reducing workload by 14 hours per week.
  • Maintained accurate radiology billing records for over 4 patients weekly, reducing errors and increasing payment processing efficiency by 71%.
  • Maintained up-to-date knowledge of radiology software systems and recommended upgrades that improved functionality and reduced system downtime by 26%.
  • Implemented a digital patient intake system that reduced registration time by 32% and improved front desk workflow efficiency.
  • Collaborated with the radiologist team to streamline protocols, reducing scan setup times by 8 minutes and improving department throughput.
  • Resolved patient billing issues and insurance disputes, effectively reducing outstanding accounts receivable by 27% in 6 months.
  • Reviewed daily radiology department schedules and ensured optimal allocation of resources, decreasing patient appointment delays by 9 minutes.
  • Monitored and maintained HIPAA-compliant electronic medical records, improving patient data retrieval time by 37%.
  • Led the initiative to enhance appointment scheduling protocols, reducing no-show appointments by 15% through patient reminder systems.

Affiliations

  • Attendee, Annual Radiology and Imaging Conference hosted by Harbor & Co., 2020
  • Active Participant, Administrative Data Management for Radiology Forum, Northwind, 2018
  • Participant, Continuing Education Workshop on Radiology Billing and Coding, Brightline, 2019
  • Member, Institute for Healthcare Improvement Radiology Chapter, 2017
  • Participant, Patient Experience and Engagement Initiative, process, 2018
  • Radiology Patient Care Advocate, Healthcare Service Quality Association (HSQA), 2015
  • Accredited Member, Joint Review Committee on Education in Radiologic Technology (JRCERT), program
  • Member, Health Information Systems User Group, American Health Information Management Association (AHIMA), 2024
  • Co-organizer, Patient Flow Optimization Project, Phoenix, 2015
  • Member, Patient and Family-Centered Care Network, system, 2021

Certifications

  • Certified Professional in Healthcare Quality (CPHQ) - NAHQ (National Association for Healthcare Quality)
  • Certified Specialist in Patient Identity Management (CSPIM) - American Health Information Management Association (AHIMA)
  • Certified Healthcare Documentation Specialist (CHDS) - Association for Healthcare Documentation Integrity (AHDI)
  • Certified Radiology Administrator (CRA) - process
  • Certified Professional Coder (CPC) - AAPC (American Academy of Professional Coders)
  • Certified Bereavement Support Specialist - method
  • Radiologic Technologist Certification (RT) - procedure
  • Certified Medical Administrative Assistant (CMAA) - National Healthcareer Association (NHA)
  • Certified Patient Service Specialist (CPSS) - Harbor & Co.
  • Advanced Life Support (ALS) Certification - Beacon Labs

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