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Skills

  • Product stocking
  • Bill computation
  • Business operations
  • Customer-focused
  • Conflict resolution
  • Cake decorating skills
  • Employee training
  • Standard equipment
  • To-go order preparation
  • Upselling techniques

Work Experiences

  • Cleaned, sanitized, and organized food speed racks, bins, and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Kept the tables clean by clearing dirty dishes, wiping down surfaces, and refreshing glasses.
  • Was in charge of customer service, which included training employees, overseeing operations, and quickly resolving issues.
  • Prepared and maintained the buffet and salad bar by checking temperatures, restocking food, removing dirty containers, and monitoring potential sources of contamination.
  • Created attractive holiday and seasonal displays for the merchandising program.
  • Provided extensive mentoring and coaching to an effective team of 8 Cafeteria Managers.
  • Gathered shopping carts and baskets from the store's interior and exterior.
  • All kitchen staff was hired and managed by me.
  • Was in charge of overseeing the food preparation for a 9-person Beacon Labs, making sure that all procedures followed company guidelines.
  • Managed

Summaries

  • Excellent customer service and leadership skills are required to improve team performance and increase bar sales.
  • By completing meal preparation, dedicated Cafeteria Manager ensures excellent products.
  • Dedicated Cafeteria Manager capable of meeting the needs of a wide range of customers while remaining calm and professional at all times.
  • Using basic Spanish skills, build relationships with patrons and employees.
  • Years of progressive leadership experience 17
  • Pragmatic
  • Exceptional at overcoming obstacles and streamlining processes for maximum efficiency.
  • Versatile
  • Cafeteria Manager is capable of efficiently and accurately processing customer transactions and bag items.
  • Deadline-driven

Accomplishments

  • Collaborated with local wellness programs to add nutritional information to menus, receiving positive feedback from 71% of parents and students.
  • Optimized purchasing contracts for kitchen supplies, achieving an annual savings of $9.
  • Consistently held the position of best performing store in the region.
  • Led the successful introduction of a new seasonal menu, increasing customer satisfaction by 69%.
  • Orchestrated seamless cafeteria operations during peak hours, reducing wait times for students by 34%.
  • Developed strong vendor relationships to secure better pricing and product availability, saving $37,000 annually.
  • Revised menu item cost analysis strategies, leading to a 38% reduction in overall food costs for the cafeteria.
  • Introduced allergy-safe food options, reducing allergen-related incidents by 57%.
  • Spearheaded a fresh food initiative, incorporating farm-to-table items that increased locally-sourced meals by 54%.
  • Drove external catering opportunities, contributing an additional $152,000 in annual revenue.

Affiliations

  • Association for Computing Machinery
  • Commitment to Zero-Waste Cafeteria Program
  • USDA Farm to School Grant Program
  • American Medical Informatics Association
  • Lions Club
  • School Nutrition Association (SNA)
  • Organic Trade Association
  • Food Allergy Research and Education (FARE) Volunteer
  • Toastmasters
  • Association of Nutrition & Foodservice Professionals (ANFP)

Certifications

  • Behavior-Based Safety Training for Cafeteria Managers
  • Certified in Sustainable Food Practices - 2023
  • Certified Kitchen Manager (CKM)
  • Certified Lean Six Sigma for Food Service Operations
  • Certified in Team Leadership and Conflict Resolution Strategies
  • ESHA Food Processor Database Certification
  • OSHA: HACCP
  • Certified Allergens Educator in Foodservice (CAEF)
  • Association for Project Management (APM)
  • American Culinary Federation (ACF): Lean

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