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Skills

  • Supervision
  • Sales process streamlining
  • New business development
  • Pipeline Development and Management
  • Key account management
  • Strategic planning and execution
  • Client onboarding and engagement
  • Operational improvement
  • Process and procedure development
  • Business operations

Work Experiences

  • Inspired employees to succeed and identified areas for improvement, resulting in a 10% increase in efficiency.
  • Marked down clearance items and moved merchandise to its proper location in the store.
  • Individual employees were assigned jobs based on their previous training, current abilities, and general knowledge.
  • Conducted research to find appropriate answers to customer questions.
  • Achieved results across 8 clusters.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Accomplished results within several months.
  • Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.
  • Was in charge of end-to-end stock management, which included incoming inventory inspection, shelf merchandising, and shrinkage prevention.
  • Increased market share and earned #15 ranking by leapfrogging competitors.

Summaries

  • Adept at forecasting and budget optimization.
  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Achieved client acquisition boosts of standard.
  • Client-facing professional with a positive attitude and expertise in workflow optimization and data analysis.
  • In-depth knowledge of all aspects of store operations, as well as the ability to identify and capitalize on improvement opportunities.
  • Astute Cluster Sales Manager who is dedicated to providing excellent customer service and assistance.
  • Aligned closely with cross-functional departments.
  • Agile and adaptable group leader with a stellar procedure history, a motivational approach, and an upbeat personality.
  • Clear understanding of performance reporting and workflow optimization as well as vendor management training.
  • SAP is something I'm familiar with.

Accomplishments

  • Collaborated with product teams to develop custom solutions, contributing to $11 in additional revenue for key clients.
  • Implemented a comprehensive client acquisition strategy in Seattle, driving a 84% increase in new clients over 6 months.
  • Transformed the sales process by implementing a new CRM, decreasing administrative time by 65% while increasing close rates.
  • Resolved product issue through consumer testing.
  • Developed tailored pricing models for key accounts, improving proposal acceptance rates by 20%, increasing profitability.
  • Analyzed market conditions and competitors in Phoenix, developing successful go-to-market strategies that exceeded sales goals by 51%.
  • Introduced KPIs and performance dashboards for 8-member sales teams, resulting in higher accountability and consistently meeting quarterly goals.
  • Documented and resolved metric which led to category.
  • Decreased average response time to leads by 46% through automation and improved internal processes, resulting in new client wins.
  • Facilitated cross-departmental workshops to enhance product knowledge within sales teams, improving close rates on complex solutions by 84%.

Affiliations

  • Global Sales Alliance (GSA)
  • Rotary International
  • Jaycees
  • Global Sales and Marketing Association (GSMA)
  • Contributor to Sales Coaching and Performance Improvement Group
  • Strategic Account Management Association (SAMA)
  • National Association of Sales Professionals (NASP)
  • Sales Management Accreditation from metric
  • Account Management Excellence Certification
  • American Marketing Association

Certifications

  • CompTIA A+ Technician
  • Certified Sales Manager (CSM) - Sales and Marketing Academy (2015)
  • Certified Sales Enablement Professional (CSEP) - Sales Enablement Society
  • Certified Revenue Management Executive (CRME) - Hospitality Sales & Marketing Association International
  • High Impact Sales Manager Certification - Adobe Creative Suite (2021)
  • Negotiation Mastery Certificate Northwind 2020
  • Certified Sales Executive (CSE) - standard
  • CompTIA Security+
  • Sales Territory and Account Management - Meridian, (2017)
  • Advanced Certificate in Sales Forecasting (ACSF) - Beacon Labs

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