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Skills

  • Staff education and training
  • Employee self-service functionality customization
  • Business operations
  • Adaptability to new PeopleSoft versions
  • Framework equipment
  • Team management
  • Application support
  • Relationship development
  • Desktop support
  • Technical documents comprehension

Work Experiences

  • Achieved Top Performer for zero-defect delivery.
  • Achieved results during the 2021 cycle.
  • Configured and customized PeopleSoft eRecruitment module, resulting in a 74% decrease in time-to-hire across departments.
  • By providing high-quality and efficient support, I was able to keep existing clients and develop 11 new accounts.
  • Automated the reconciliation process in General Ledger using PeopleSoft Financials, improving month-end close cycle time by 17 days.
  • Collaborated with finance and HR departments.
  • Created support documentation that empowered and enabled the user community to expand their skills, take advantage of system features, and find answers to questions without the need for assistance from the support team.
  • Used test scripts, personal expertise, and probing questions to break down and evaluate user problems.
  • Conducted System, Integration, and User Acceptance Tests (UAT).
  • Used performance reporting and project management to maintain servers and systems, ensuring that networks remained fully operational during peak periods.

Summaries

  • Achieved zero-defect delivery.
  • Costs were consistently reduced while profits were increased.
  • Certified PeopleSoft Consultant with 7 years of experience.
  • Client-focused PeopleSoft Consultant with experience in large-scale implementations, including payroll, eRecruitment, and query management. Delivered projects 18 months ahead of schedule while saving clients up to $16 in licensing or consulting fees.
  • PeopleSoft Consultant with a 8-year track record of troubleshooting and issue analysis to find effective solutions to technical issues.
  • Excellent performance reporting and risk assessment knowledge.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Certified PeopleSoft Consultant with 12 years of experience in HCM implementations, custom report development, and data migration. Played a pivotal role in multiple system upgrades with 99.9% data accuracy and zero unplanned downtime.
  • Strengths in strategic planning and data analysis backed up by Miscellaneous training.
  • Achieved a 46% reduction in system-related inquiries.

Accomplishments

  • Delivered cross-functional training on PeopleSoft Financials that reduced dependency on external consultants by 81%.
  • Provided training to 12 end users on PeopleSoft Recruiting module, reducing post-go-live support tickets by 21%.
  • Upgraded PeopleSoft HCM to program with zero impact on 10 simultaneous users during the transition.
  • Documented and resolved metric which led to category.
  • Analyzed and resolved PeopleSoft security vulnerabilities, leading to enhanced data protection for 16 employee records.
  • Improved PeopleSoft performance through database query optimization, resulting in 72% reduction in server response time.
  • Facilitated PeopleSoft system health checks and performance diagnostics, improving system uptime by 21%.
  • Redesigned PeopleSoft workflow integrations with third-party applications, reducing synchronization errors by 54%.
  • Coordinated troubleshooting efforts for PeopleSoft system outages, reducing downtime by 42%.
  • Created workflow automations in PeopleSoft HR that decreased approval cycle time by 52%.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Workforce Management Association
  • American Marketing Association
  • International Association of Administrative Professionals
  • Oracle Applications Users Group (OAUG)
  • Rotary International
  • Technology Association of Raleigh
  • Information Systems Audit and Control Association (ISACA)
  • ERP Professional Group
  • Data Governance Professionals Organization (DGPO)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • PeopleSoft Payroll Fundamentals Certification
  • Certified PeopleSoft Technical Consultant – Beacon Labs
  • Lean Six Sigma Green Belt Beacon Labs
  • PeopleSoft Benefits Administration Certification
  • Oracle PeopleSoft Developer Certified Implementation Specialist – 2015
  • Certified in Oracle Cloud Infrastructure (OCI)
  • Salesforce
  • Oracle PeopleTools Certified Implementation Expert
  • Certified PeopleSoft Human Resources (HR) Implementer for Global Organizations

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