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Skills

  • Business Planning
  • Data collection and analysis
  • Business operations
  • MS Office
  • Staff training and development
  • Leadership in cross-departmental initiatives
  • Digital marketing transformation
  • Financial planning for membership programs
  • Complaint resolution
  • Business Administration

Work Experiences

  • Achieved a 36% revenue increase.
  • Centralized all membership data.
  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across standard calendars and programs.
  • Reduced customer service complaints by 16% by devising new methods of resolution.
  • Attracted new members.
  • Increased the productivity of the customer service team by leading training initiatives and reorganizing schedules, resulting in a 5% reduction in overtime.
  • Achieved a 41% improvement in member satisfaction.
  • Boosted average engagement by 19% in 2018.
  • Achieved growth in 2021.
  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.

Summaries

  • Optimize long-term success by effectively balancing targets with resources.
  • Competent offerings, pricing, and market positioning, as well as demonstrated QuickBooks expertise.
  • Achieved a 47% improvement in satisfaction rates.
  • Forward-thinking manager with 6 years of manufacturing project management experience.
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Vice President of Membership.
  • Vice President of Membership is a multi-talented Vice President of Membership who is consistently rewarded for planning and operational improvements.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • In the Miscellaneous industry, diligent Vice President of Membership is successful at establishing client relationships and directing cross-functional teams.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Vice President of Membership with 14 years of successful process improvement and risk assessment experience.

Accomplishments

  • Led membership team toward exceeding annual growth goals by 64% while maintaining a customer satisfaction rating of process or higher.
  • Collaborated with marketing to align marketing and event management systems, achieving a 23% improvement in registration for events.
  • Established and nurtured strategic partnerships that resulted in a 6% increase in external sponsorships for member-based events.
  • Implemented CRM improvements (Salesforce), streamlining member data management and increasing reporting accuracy for targeted outreach campaigns.
  • Mentored team of 16 membership managers, resulting in 34% year-over-year improvement in member engagement and retention metrics.
  • Documented and resolved process which led to framework.
  • Coordinated with product and operations teams to integrate new CRM system (Asana), improving member data accuracy by 78% and reducing manual input by 5%.
  • Spearheaded a multi-tier membership model, resulting in a 10% increase in premium memberships within 17 months.
  • Negotiated partnerships with key national and regional organizations to enhance membership value, driving 15% increase in year-over-year member growth.
  • Successfully launched a referral program for current members, accounting for 64% of new member acquisitions in 2024.

Affiliations

  • Rotary International
  • Peer Executive Groups (PEG) - Membership Development Focus Group
  • Direct Marketing Association (DMA)
  • American Society of Safety Professionals
  • National Association of Social Workers
  • National Association of Women Business Owners (NAWBO)
  • Project Management Institute (PMI)
  • Meeting Planners International (MPI)
  • Customer Success Association (CSA)
  • Public Relations Society of America (PRSA)

Certifications

  • Financial Planning and Analysis (FP&A) Certification
  • Customer Service Excellence for Membership Programs Certification
  • Certified in Membership Engagement (CME) by Harbor & Co.
  • Advanced Certification in Membership Forecasting by Brightline
  • Certified Nonprofit Membership Director (CNMD)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Association Executive (CAE)
  • Certified Marketing Professional (CMP) by Summit Group
  • Project Management Professional (PMP)
  • CompTIA Network+

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