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Skills

  • Building operations
  • Property tours and inspections
  • Financial reporting and analysis
  • Leasing Management
  • MRI accounting software
  • Team building
  • Process improvement
  • Database management
  • Customer relationship management (CRM) Microsoft Excel
  • Data-driven decision making

Work Experiences

  • Achieved a 32% boost in positive tenant reviews.
  • Achieved annual savings of $7.
  • Created and maintained a list of available properties for commercial and industrial use that met a variety of needs and budgets.
  • Achieved a 20% increase in timely rent collections.
  • Maximized rental income while lowering expenses through effective planning and control.
  • Kept track of the progress of construction and maintenance projects and alerted the appropriate people when there were any updates, delays, or schedule changes.
  • Examined operational data for its impact on ROI, identified trends, and made recommendations for changes.
  • Ensured that rent collections were received on time and that they were reconciled in accordance with landlord and resident statutes.
  • Set up appointments for showings of marketed properties.
  • Assessed properties, gathered information, and wrote reports about my findings for submission to On-Site Property Manager every 6 months.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Adaptable property manager.
  • Adaptable property manager with a proven ability to optimize service contracts, leading to annual cost savings of $5. Dedicated to cost-efficient property management.
  • Adept at directing maintenance teams.
  • Talented business manager with a track record of success in both operations and leadership.
  • Ready to apply my skills and knowledge to a challenging role that offers the opportunity for long-term career advancement and success.
  • Talented professional regarded as a capable leader and committed problem solver.
  • On-Site Property Manager is a hardworking On-Site Property Manager with a track record of running cost-effective, financially sound property operations.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 59% reduction in late payments.

Accomplishments

  • Implemented innovative tenant retention programs, decreasing turnover by 34% in 2015, while increasing satisfaction metrics.
  • Coordinated with municipal officials during property inspections and successfully resolved 8 compliance issues to avoid legal penalties.
  • Introduced a tenant portal for online rent payments, resulting in the reduction of late payments by 40% within three years.
  • Renegotiated supply and vendor contracts, reducing materials costs by $7 per year and significantly improving the quality of services provided.
  • Facilitated the property’s transition to a new property management software, decreasing turnover response times and enhancing overall functionality by 20%.
  • Demonstrated consistent compliance with all local, state, and federal housing regulations during 18 routine inspections, with no violations.
  • Collaborated with team of 10 in the development of metric.
  • Directed capital improvements exceeding $2, increasing property value by 50% and improving curb appeal.
  • Improved service request completion times by 38% by optimizing work order management processes and introducing real-time tracking systems.
  • Led efforts to switch to an energy-efficient lighting system, reducing utility costs by $12 annually across the entire property.

Affiliations

  • Real Estate Investment Society (REIS)
  • Construction Management Association of America (CMAA)
  • Certified Property Manager (CPM) Certification - Institute of Real Estate Management
  • American Society of Safety Professionals
  • Property Management Association (PMA) of Chicago
  • Building Owners and Managers Association International (BOMA)
  • Freemason
  • Urban Land Institute (ULI)
  • Rental Housing Association (RHA) of Portland
  • Rotary International

Certifications

  • Certified Credit Compliance Professional (C3P) - Spectrum Enterprises, Inc.
  • Commercial Property Management Certificate - Building Owners and Managers Association (BOMA)
  • Tenant Screening Processes Certification - National Apartment Association (NAA)
  • Certified Facility Manager (CFM) – International Facility Management Association (IFMA)
  • Accredited Resident Manager (ARM) - Institute of Real Estate Management (IREM)
  • First Aid/CPR Certified
  • Advanced Leasing Certificate - system
  • Tenant Relationship Management Certification - initiative
  • Salesforce
  • Blended Occupancy Specialist (BOS) - (Harbor & Co.)

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