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Skills

  • Team building
  • Data recovery
  • Software diagnosis
  • Technical troubleshooting
  • Regulatory compliance
  • Customer support via phone, email, and chat
  • Staff education and training
  • Firewall Configuration
  • Technical documents comprehension
  • Customer service expert

Work Experiences

  • Collaborated with the development and testing teams to identify and escalate recurring software issues, resulting in a 25% reduction in active system bugs.
  • Assisted in the onboarding of 9 new hires.
  • Used client relations and project management to maintain servers and systems, ensuring that networks remained fully operational during peak periods.
  • Achieved a 18% improvement in system reliability.
  • Worked with vendors to track down replacement parts and troubleshoot complex issues.
  • Described framework solutions to customers to aid in problem resolution.
  • Achieved 38% decrease in support tickets.
  • Authored system recovery guides for Power BI users.
  • Configured procedure cloud infrastructure.
  • Collaborated with engineers and vendors to ensure successful installations and upgrades, meeting Cedar Works timelines with 100% compliance.

Summaries

  • Promotes stakeholder engagement and project management skills that are dynamic.
  • Consistently improved ticket resolution.
  • Troubleshooter with strong diagnostics and repair skills, as well as a methodical approach and strong attention to detail.
  • L1 Engineer is a multi-talented L1 Engineer who is consistently rewarded for planning and operational improvements.
  • Analytical L1 Engineer.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Within Miscellaneous, senior L1 Engineer and outstanding performer in client relations and team leadership.
  • Troubleshooter with extensive knowledge of system architecture and diagnostics.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Assisted in the rollout of new Microsoft Excel to 17 users ensuring seamless integration with minimal disruptions.
  • Configured and managed firewall systems for Microsoft Excel to ensure secure data transmission, achieving 39% improved network security.
  • Provided live on-call support for 3 high-traffic weekends, maintaining critical services with minimal system disruption.
  • Developed IT training programs for end users, leading to a 58% reduction in service desk requests for common issues.
  • Monitored category servers and performed necessary interventions, ensuring a stable environment for QuickBooks and reducing incidents by 71%.
  • Participated in continuous learning and earned Lean in 2016, keeping up-to-date with industry best practices for QuickBooks.
  • Built and maintained documentation for Salesforce, enhancing knowledge transfer and minimizing the learning curve for new team members.
  • Kept systems fully compliant with QuickBooks standards, achieving a flawless audit in 2018.
  • Documented and resolved program which led to framework.
  • Tested and validated disaster recovery plans, ensuring 100% data restoration for Jira during category.

Affiliations

  • Certified Practitioner, Microsoft Certified: Azure Fundamentals 2023
  • Lions Club
  • Project Management Institute
  • Attendee, Black Hat Conference on Cybersecurity and Vulnerability Research 2015
  • Association for Computing Machinery
  • American Society of Safety Professionals
  • Society of Human Resource Management
  • American Medical Informatics Association
  • International Association of Administrative Professionals
  • Certified Member, CompTIA (Advanced Tech Certifications) 2018

Certifications

  • CompTIA Security+
  • Amazon Web Services (AWS) Certified Cloud Practitioner
  • CompTIA Network+ Certification
  • SHRM Certified Professional (SHRM-CP)
  • VMware Certified Professional - Data Center Virtualization (VCP-DCV)
  • Certified in Risk and Information Systems Control (CRISC)
  • Certified Penetration Testing Professional (CPENT)
  • Certified Kubernetes Administrator (CKA)
  • Certified Cloud Security Professional (CCSP)
  • Certified Data Center Professional (CDCP)

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