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Skills

  • Domestic violence intervention strategies
  • Family service planning
  • Microsoft Office Suite
  • Operational improvement
  • Conflict resolution
  • Evidence-based intervention strategies
  • Problem resolution
  • Family services
  • Conflict resolution facilitation
  • Customer service

Work Experiences

  • Collaborated with schools, healthcare providers, and social service agencies to ensure coordinated care for 7 children, resulting in a 36% increase in academic performance and emotional stability.
  • Achieved stable employment for parents within two years.
  • Conducted interviews with individuals and families in order to assess their needs and provide information.
  • Conducted self-care sessions for parents.
  • Built rapport in order to create a safe and trusting environment in which to provide care.
  • Developed a strong and trusting relationship with children and their families, fostering trust and communication in order to meet case requirements.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Transported Jira to 18 months customer locations.
  • Authored research-backed family support guides on child welfare best practices, used in training programs across the Seattle branch.
  • Collaborated with faith-based organizations.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated Social Worker with 7 years of experience in counseling and crisis intervention.
  • Achieved 21% reunification rate.
  • Committed to child safety and wellbeing.
  • Compassionate and results-driven Family Preservation Worker.
  • Addressed the unique needs of diverse populations.
  • Strengths in client relations and risk assessment backed up by Miscellaneous training.
  • Achieved a 75% reduction through early intervention.
  • Achieved 48% accuracy.

Accomplishments

  • Wrote and disseminated resource materials for parents navigating the family court system, which increased case resolution speed by 22% in two years.
  • Introduced digital case management technologies, streamlining communication efforts with service providers, increasing productivity by 44%.
  • Mapped and provided linkages to substance abuse recovery programs for affected families, resulting in 18% sustained recovery for participants.
  • Enhanced post-service follow-up protocols, which improved client retention and satisfaction scores by 61% across 6 months.
  • Assisted in stabilizing family units by connecting them to affordable childcare and housing services, reducing housing instability by 66% over the past year.
  • Managed 5 ongoing cases across diverse demographics, adhering to strict caseload timelines and service-level agreements.
  • Implemented evidence-based family intervention frameworks that led to increased case closure rates by 31% within the past year.
  • Trained 5 colleagues in trauma-informed care practices, ensuring compliance with national child welfare standards.
  • Played a key role in cross-agency cooperation leading to 69% fewer emergency shelter placements in 2019.
  • Maintained pristine documentation in compliance with child welfare policies, resulting in 10 successful state audits with zero discrepancies.

Affiliations

  • National Human Services Assembly (NHSA) Member
  • American Marketing Association
  • National Organization for Human Services (NOHS)
  • Certified Trauma-Informed Care Specialist
  • Community Alliance for Substance Abuse Prevention
  • Parent Education and Family Stabilization Course Instructor
  • Rotary International
  • Association for Family and Conciliation Courts (AFCC)
  • Family Support Worker Certification – Parents as Teachers (PAT)
  • Member, State Child Welfare Consortium

Certifications

  • CompTIA A+ Technician
  • School-Based Behavioral Health Provider Certification
  • Certified Business Analysis Professional (CBAP)
  • Certified Youth Counselor (CYC)
  • Substance Abuse Counseling Certification
  • Certified Recovery Peer Specialist (CRPS)
  • Licensed Clinical Social Worker (LCSW)
  • ServSafe
  • Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) Certification
  • Cultural Competency in Social Work Certification

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