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Skills

  • Team building
  • Microsoft Office Suite
  • Supervision
  • Conflict resolution
  • Adolescent mental health referrals
  • Documenting client progress for legal purposes
  • Care coordination with social services
  • Group facilitation for at-risk youth
  • Client-Centered Communication Strategies
  • Process improvement

Work Experiences

  • Conducted curfew checks.
  • Conducted interviews with individuals and families in order to assess their needs and provide information.
  • Achieved growth over 2022.
  • Transported Microsoft Excel to one year customer locations.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved 55% compliance rate in 2022.
  • Answered 13 calls per two years to help customers with their questions and concerns.
  • Oversaw the delivery of standard project by category team, which resulted in standard.
  • Advocated in court for the best interests of juvenile clients, securing favorable outcomes in 28% of cases within 2024.
  • Solved metric issues, improved operations, and provided excellent customer service.

Summaries

  • Achieved a 42% increase in family engagement.
  • Adept at facilitating crisis intervention protocols, resolving 13 high-risk scenarios and preserving the safety of both youth and staff.
  • Establishes a rapport with clients and assesses their needs in order to provide appropriate resources.
  • Achieved a 69% reduction in behavioral incidents at Portland.
  • Conducted workshops on conflict resolution.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 45% improvement in rehabilitation outcomes.
  • Adept at leading group therapy sessions.
  • Award-winning Juvenile Counselor noted for combining therapeutic strategies with structured probation management, reducing violation cases by 73% during 2022.
  • Contributed to a 24% increase in family engagement.

Accomplishments

  • Created and maintained confidential case management records for 7 cases, improving organizational compliance with privacy and legal standards.
  • Reduced reporting errors by 67% through the implementation of a new case-file management system, improving accuracy and efficiency.
  • Worked closely with families to mediate high-conflict situations, decreasing family breakdown rates by 51% through structured guidance.
  • Facilitated group therapy sessions focusing on resilience and peer pressure, improving self-regulation among youths by 20%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Promoted healthy coping strategies during counseling sessions, enhancing emotional intelligence across 8 participants leading to improved behavioral outcomes.
  • Collaborated with probation officers and social services to provide holistic care plans that improved outcomes by 57% for program participants.
  • Organized community workshops focused on mental health and support resources, increasing participation by 51% and fostering community trust.
  • Contributed to a multi-agency task force to build an alternative sentencing program, leading to 71% faster reintegration of youth into non-offending life.
  • Mentored junior staff and interns in best practices for juvenile counseling, contributing to a 43% improvement in performance evaluations.

Affiliations

  • American Association for Marriage and Family Therapy (AAMFT)
  • American Counseling Association (ACA)
  • Jaycees
  • North American Association of Juvenile Professionals (NAAJP)
  • Society of Human Resource Management
  • International Society for Policy Research & Evaluation in School-Based Counseling
  • Coalition for Juvenile Justice (CJJ)
  • National Juvenile Defender Center (NJDC)
  • Council on Accreditation for Counseling & Related Educational Programs (CACREP)
  • Association for Computing Machinery

Certifications

  • Certified Juvenile Anger Control Supervisor (CJACS) by metric
  • Ethical and Legal Issues for Case Management Certification by system
  • Certified Dual Diagnosis Treatment Professional by metric
  • Licensed Marriage and Family Therapist (LMFT) with Juvenile Focus
  • Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) Certification by program
  • Salesforce
  • Licensed Professional Counselor (LPC) with Youth Focus by standard
  • National Parent Helpline® Professional Training Program Certification
  • Family Systems Trauma (FST) Certification by system
  • Restorative Justice Practitioner Certification by framework

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