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Skills

  • Organization
  • Business operations
  • Policy and procedure modification
  • Credit and collections
  • MS Office
  • Project organization
  • Bookkeeping
  • Scheduling
  • First Aid/CPR
  • Resource allocation

Work Experiences

  • Used regular correspondence and scheduled status updates to communicate corporate objectives across all divisions.
  • Supervised and guided new employees, and I responded quickly to questions, which improved understanding of job responsibilities on performance reporting and cross-functional collaboration.
  • Conducted bi-weekly team-building exercises.
  • Evaluated employee performance and implemented incentives and team-building events to boost morale.
  • Assisted with scheduling and timesheet approval for 15 team members, ensuring on-time payroll submissions consistently.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.
  • Achieved a 39% reduction in turnover.
  • Collaborated with faculty and university staff.
  • Restructured installation processes and staff teams, resulting in a 13% increase in productivity.
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • In process, procedure, and policy improvement initiatives, the adroit professional exemplifies multidisciplinary managerial skill.
  • In fast-paced environments, this tireless team player is known for remaining poised and calm.
  • Staff, resource, and day-to-day operations are well-coordinated by this expert.
  • Costs were consistently reduced while profits were increased.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • French and Portuguese are both conversational.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • 17 years of experience streamlining processes, managing talented team members, and performing strategic planning by an educated professional.
  • Accomplished professional with a focus on performance evaluation and continuous feedback, driving team performance increases by 57% while supporting personal growth and development.

Accomplishments

  • Mentored and coached 4 student assistants, increasing work efficiency and improving overall team dynamics.
  • Monitored and tracked KPIs, recommending process modifications that resulted in achieving initiative-level performance improvements for the team.
  • Developed a training curriculum for new hires that improved onboarding efficiency by 70% and reduced turnover rates.
  • Assisted in launching new department-wide initiatives, resulting in a 63% increase in operational efficiency.
  • Created and managed a centralized work-study database, tracking hours, assignments, and performance feedback for 8 students across 7 departments.
  • Created a student worker feedback loop, providing actionable insights to supervisors and improving overall performance rating by 64% points.
  • Led process improvement initiatives that increased departmental productivity by 70% without increasing overhead costs.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed comprehensive process maps and reference guides that enhanced understanding of administrative tasks, reducing task resolution times by 47%.
  • Facilitated budget planning sessions contributing to a 25% reduction in unnecessary expenses, improving overall financial controls.

Affiliations

  • University Workplace Relations Forum
  • Lions Club
  • Association for Supply Chain Management (APICS)
  • Consortium for Continuity and Leadership in Student Offices
  • Council for Advancement and Support of Education (CASE)
  • National Association of Student Personnel Administrators (NASPA)
  • Project Management Institute
  • Society of Women Engineers
  • Student Employee Supervisors Network (SESN)
  • International Association of Administrative Professionals

Certifications

  • Diversity and Inclusion in the Workplace Certificate - category
  • Cisco Certified Network Associate (CCNA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Lean Six Sigma Yellow Belt Certification
  • Nonprofit Management Executive Certificate - category
  • Certified Change Management Professional (CCMP)
  • Human Resources Management Certification - Summit Group
  • Certified Project Management Professional (PMP)
  • Records Management Certification - Asana
  • First Aid/CPR Certified

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