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Skills

  • AS/400
  • Labor relations
  • Resolving discrepancies
  • Sales plan implementation
  • Memo preparation
  • Professional networking
  • Meeting planning
  • Check processing
  • Human resources best practices
  • Spreadsheet development

Work Experiences

  • Quickly resolved system issues and escalated critical issues to Sales Department Assistant.
  • Answered clients' and Sales Department Assistants' phone calls and provided information to inform and educate callers.
  • Assisted with office system troubleshooting, maintenance, and updates.
  • Increased productivity by coordinating itinerary and scheduling appointments, as well as managing office support tasks.
  • Maintained a process information tracking system for the program.
  • Created, documented, and implemented administrative processes to reduce process gaps and effectively train team members in proper protocols.
  • Gathered method information and created reports and spreadsheets for the system department.
  • Was in charge of setting up conference rooms for business meetings and other events.
  • Entered invoice data into the company database and updated details, such as customer contacts and delivery dates to keep information current.
  • Was the main point of contact for all outside vendors who needed access to the building.

Summaries

  • With training in Salesforce use and excellent typing abilities, I am skilled at vendor management.
  • With excellent performance reporting skills, knowledgeable about method offices and ServiceNow.
  • Customer-centric and results-driven.
  • Detail-oriented employee who is committed to the highest levels of organization, productivity, and office management.
  • Solid critical-thinking, multitasking, and problem-solving abilities, as well as advanced Jira abilities.
  • Bringing a detail-oriented and decisive nature to the table, as well as sound judgment, multitasking skills, and a self-motivated attitude.
  • Individual who is tech-savvy and knows a lot about SAP and Salesforce.
  • Excellent Sales Department Assistant with 4 years of experience directing and supporting category program activities.
  • Solid understanding of all front-office responsibilities, as well as excellent oral and written communication skills.
  • Professional Administrative Assistant with a strong front-office management background focused on increasing productivity.

Accomplishments

  • Directed monthly sales team meetings, ensuring follow-through on action items that increased sales team alignment and goal achievement by 23%.
  • Reduced order processing bottlenecks by automating approval workflows, decreasing approval turnaround time by 9%.
  • Successfully organized and executed 17 sales events in Phoenix, resulting in an overall 69% increase in event-driven leads.
  • Developed a customer retention plan by analyzing loss trends, reducing churn rates by 63% in 2024.
  • Reduced product return processing time from 2 days to 2 days, greatly enhancing customer service satisfaction and retention by 49%.
  • Played a key role in ensuring accurate onboarding of new software (e.g., procedure), leading to a smoother integration and 66% productivity increase.
  • Coordinated team onboarding and training sessions, increasing productivity of new hires by 85% within the first 11 months.
  • Developed competitor analysis reports, which contributed to a strategic adjustment that resulted in a 42% growth in market share within 2015.
  • Monitored and reported on sales KPIs to inform quarterly strategy adjustments, helping outperform sales targets by 84%.
  • Assisted in identifying underserved markets and coordinating outreach programs, which increased client acquisition in emerging regions by 78%.

Affiliations

  • Attendee, National Retail Federation's (NRF) Big Show, 2018
  • Member, National Sales Network (NSN), 2021–Present
  • Member, Association of Professional Sales (APS), 2018
  • Enrollment in Digital Marketing and Sales Strategies Workshop, Beacon Labs, 2018
  • Certified in Cross-Functional Communication, procedure, 2017
  • Certified in KPI and Performance Dashboard Reporting, category, 2021
  • Certification in Finance for Sales Professionals, system, 2017
  • Certified in Advanced Customer Relationship Management (CRM), standard
  • Certified Automated Invoicing Systems Specialist, Tableau Certification, 2020
  • Certified in Sales and Finance Synergy Optimization, procedure, 2023

Certifications

  • Google Certified Professional Cloud Architect
  • Association for Project Management (APM)
  • Data-Driven Sales Strategy Certification, Cedar Works
  • Microsoft Certified Systems Engineer (MCSE)
  • SAP Certified Application Associate
  • Salesforce Certified Administrator (SCA) - Summit Group
  • Apple Certified Associate (ACA)
  • Certified Professional in Supply Management (CPSM) - Summit Group
  • Certified CRM Business Analyst - Power BI - 2022
  • Google Analytics for Sales - Meridian

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