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Skills

  • Leasing and sales
  • MRI accounting software
  • Business Development
  • Preventive maintenance scheduling
  • Certified HAFA Specialist (CHS)
  • MS Office
  • AMSI
  • Property tours and inspections
  • GREEN designation experience
  • Contract negotiation

Work Experiences

  • Created and maintained a list of properties that were suitable for various needs and budgets.
  • Presented sellers with purchase offers for their consideration.
  • Communicated with key on- and off-site tenant contacts on a regular basis to ensure that they were happy with the facility and services.
  • Communicated with the landlord about the building and the tenants.
  • Managed property budgets, reviewed invoices, and kept track of costs.
  • All of my monthly and quarterly sales targets were met.
  • Kept in touch with clients in order to encourage repeat business and referrals.
  • Real estate transactions were negotiated, facilitated, and managed by me.
  • Attended home inspections and appraisals with buyers and sellers.
  • Client properties were advertised on websites, social media, and in real estate guides.

Summaries

  • Real estate broker with an annual gross revenue of over $2.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Tenant relations, sales, marketing, and business transactions are all areas where I excel.
  • Residential Property Manager with a track record of increasing occupancy rates by securing long-term tenants.
  • Knowledgable in a variety of design and testing methodologies.
  • Property Supervisor is a driven individual with exceptional interpersonal communication, relationship management, customer service, and presentation skills.
  • Detail-oriented with prior experience coordinating process improvement and cross-functional collaboration.
  • Clear understanding of workflow optimization and data analysis as well as risk assessment training.
  • Oversee all aspects of category buildings' operations, including developing positive tenant relationships, managing office operations, and coordinating maintenance.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Reduced eviction-related legal costs by 39% by implementing proactive tenant communication and adherence to local legislations.
  • Successfully negotiated vendor contracts for property services, cutting annual overhead costs by $13.
  • Built partnerships with local service providers, enhancing community relations and improving property amenity offerings by 18%.
  • Streamlined tenant onboarding processes, managing up to 17 new move-ins per month, contributing to a tenant satisfaction increase of 36%.
  • Trained onsite management staff on software integration, improving data accuracy and reducing manual reporting errors by 35%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented team collaboration strategies across 16 properties, resulting in a 66% rise in communication efficiency and operational output.
  • Standardized property management procedures across 15 sites, improving consistency and decreasing incident response time by 64%.
  • Achieved CPA to enhance compliance and ensure staff adheres to regulatory requirements for property management.
  • Led property performance reviews, leveraging data analytics to improve operational efficiency by 38%, contributing to corporate objectives.

Affiliations

  • Toastmasters
  • Society of Women Engineers
  • Urban Land Institute (ULI)
  • Jaycees
  • National Association of Residential Property Managers (NARPM)
  • National Landlords Association
  • Real Estate Investment Network (REIN)
  • National Affordable Housing Management Association (NAHMA)
  • International Council of Shopping Centers (ICSC)
  • International Council of Nurses

Certifications

  • Certified Facility Manager (CFM) from the International Facility Management Association (IFMA)
  • Affordable Housing Management Specialist (AHM) Certification from standard
  • Google Certified Professional Cloud Architect
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Manager of Commercial Properties (CMCP) from the Building Owners and Managers Institute (BOMI)
  • Facility Management Professional (FMP) from the International Facility Management Association (IFMA)
  • Project Management Professional (PMP)
  • Certified Negotiation Expert (CNE) for Lease Negotiation from framework
  • Salesforce
  • Certified Occupancy Specialist (COS) from the National Center for Housing Management

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