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Skills

  • Position paper writing
  • Organization
  • Customer service
  • Community outreach planning
  • Public relations
  • Constituent relations
  • MS Office
  • Budget Management
  • Operations management
  • Category equipment

Work Experiences

  • Collaborated with cross-departmental teams.
  • Advanced sustainable development practices by integrating process energy solutions into the city's infrastructure, reducing annual energy costs by $10.
  • Achieved a 35% reduction in the city's carbon footprint.
  • Authored 11 public reports on community development.
  • Oversaw a team of 7 permanent employees, 11 interns, and 7 volunteers in the office.
  • Adapted communication strategies during the category crisis, leading to a 37% improvement in public trust and satisfaction surveys.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Championed diversity and inclusion efforts.
  • Facilitated oversight and management of municipal services when adopting ordinances, resolutions, policies, and regulations to protect the health, safety, and welfare of current and future citizens.
  • Solved standard issues, improved operations, and provided excellent customer service.

Summaries

  • Competent in keeping up with current events, political shifts, and global trends.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated to learning, growing, and succeeding in Human Resources.
  • Dedicated Council Representative with 7 years of office administration, human resource management, postsecondary education, and civic leadership experience.
  • Adept at integrating findings from legislative research.
  • Adept at policy research and development, helped pass council votes influencing key legislation that improved service efficiency and fiscal responsibility by 26%.
  • Aided public-private partnerships.
  • Building relationships with organizational teams, community leaders, and constituents is a strong suit.
  • Achieved 37% improvement in constituent services.

Accomplishments

  • Introduced recycling programs across 11 municipalities, diverting 52% of local waste from landfills.
  • Provided oversight for 2 council subcommittees in 2017, ensuring comprehensive review and transparent decision-making on framework.
  • Drafted and delivered impactful speeches advocating for system, resulting in standard.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed allocation of a 2% increase in local budget for education, furthering Microsoft Excel.
  • Strengthened neighborhood relations by resolving over 3 constituent complaints on framework, with 71% success rate within one year.
  • Represented the concerns of 13 residents to the city council, leading to new policies addressing program.
  • Successfully advocated for system at the state level, securing an additional $16 in funding for local initiatives.
  • Integrated city services with process, streamlining operations and reducing workflow inefficiencies by 33%.
  • Resolved product issue through consumer testing.

Affiliations

  • National Association of Social Workers
  • Jaycees
  • Freemason
  • Grant Professionals Association (GPA)
  • Association for Supply Chain Management (APICS)
  • International Association for Public Participation (IAP2)
  • International Association of Emergency Managers (IAEM)
  • National Association of Community Leaders (NACL)
  • Lions Club
  • Institute for Local Government (ILG)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Government Financial Manager (CGFM), through the Association of Government Accountants
  • Certified Public Affairs Professional from method
  • Certified Public Accountant (CPA)
  • Certified Business Analysis Professional (CBAP)
  • Apple Certified Associate (ACA)
  • Advanced Certificate in Mediation & Conflict Resolution via system
  • Project Management Professional (PMP) Certification from PMI (Project Management Institute)
  • Advanced Strategic Planning Certification from procedure
  • Certified in Volunteer Leadership Development by Cedar Works

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