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Skills

  • Process improvement
  • Fortifying team communication during surgical huddle meetings
  • Team management
  • Appointment scheduling software proficiency (Tableau)
  • Adapting patient care plans based on individual needs
  • CCTV
  • Proper eye care instruction
  • Clinical research studies
  • Cross-departmental communication
  • Insurance approval negotiation

Work Experiences

  • Achieved results over 18 months.
  • Collaborated with a multi-disciplinary team of surgeons, nurses, and anesthesiologists to streamline patient care and improve outcomes by 83%.
  • Answered 11 phone calls per several months to assist customers.
  • Boosted satisfaction survey scores by 25%.
  • Collaborated with clinic managers.
  • Achieved results within 18 months.
  • Collaborated with insurance companies to secure approvals for elective surgeries, reducing approval processing time by 52%.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Performed specialized ophthalmic tests for patients, such as procedure and program tests, to learn more about their physical structures and conditions.
  • Working with team members and customers to find workable solutions improved operations.

Summaries

  • Proficient in promoting framework by leveraging strategic planning and process improvement knowledge.
  • Award-winning Surgical Counselor.
  • Benefited both patients and medical staff.
  • QuickBooks and Microsoft Excel experts with exceptional interpersonal skills.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Surgical Counselor.
  • Strategic thinker with expertise in cross-functional collaboration.
  • Providing extensive ophthalmology terminology and sterilization techniques knowledge.
  • Awarded Excellence Award for excellence in patient communication.
  • Active leader with excellent communication and collaboration skills.
  • Preparing patients for ophthalmology tests, reporting patient history, and maintaining and troubleshooting job-related equipment are all skills that she possesses.

Accomplishments

  • Implemented new patient intake protocols, reducing form processing errors by 82% through ServiceNow.
  • Initiated a department-wide audit of patient forms, successfully updating 69% of outdated records within one year.
  • Developed strategies to preemptively address patients at risk of canceling surgeries, reducing same-day cancellations by 54% over the past year.
  • Streamlined communication between surgical and administrative departments, improving surgery prep time by 71% overall.
  • Regularly facilitated patient-surgeon consultations, reducing waiting time for surgery scheduling by 76% through efficient document management.
  • Championed the claims process for uninsured patients, aiding them in securing financial planning for surgery, thus decreasing cancellations by 78%.
  • Trained 11 new surgical counselors in record-keeping and systems use, enhancing team efficiency and cutting errors by 35%.
  • Developed and implemented post-op follow-up procedures that improved patient recovery tracking and satisfaction rates by 64%.
  • Collaborated closely with the surgical team to coordinate pre-operative lab testing, resulting in reduced patient wait times by 68%.
  • Assisted in the selection and incorporation of new diagnostic technologies, improving surgery readiness assessments by 58%.

Affiliations

  • Certification in Health Information Privacy and Security through the American Health Information Management Association (AHIMA), ensuring HIPAA-compliant patient data management.
  • Affiliated with the Patient Advocate Certification Board (PACB), continually improving patient advocacy practices, including post-surgery follow-up.
  • Member of the American Society of PeriAnesthesia Nurses (ASPAN), promoting effective patient transition from surgery to recovery through evidence-based practices.
  • Fellow and regular attendee at the American Health Care Association’s (AHCA) surgical care division conferences, focusing on healthcare standards and operational efficiency.
  • Participant in the Patient-Centered Outcomes Research Institute (PCORI) educational programs, focused on improving the patient recovery experience.
  • Completed training under the Surgical Care Improvement Project (SCIP) to optimize patient outcomes and reduce perioperative complications.
  • Completed Certified Surgical Services Manager (CSSM) program from Competency and Credentialing Institute (CCI) to advance surgery management best practices.
  • Fellow of the Institute for Healthcare Improvement (IHI) Open School, focusing on patient safety measures and quality improvement initiatives.
  • Contributor and researcher in the Surgical Outcomes Club (SOC), utilizing clinical data analysis to report and improve patient outcomes in surgical institutions.
  • Program affiliate with the American Board of Quality Assurance and Utilization Review Physicians (ABQAURP), employing clinical data reporting to enhance post-surgical care analysis.

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Health Education Specialist (CHES) - Summit Group
  • Certified Patient Care Coordinator (CPCC) - Lakeside Partners
  • Patient Safety and Risk Management Certification (PSRMC) - Meridian
  • Certified Perioperative Nurse (CNOR) – Cedar Works
  • Project Management Professional (PMP)
  • Patient Care Medical Terminology Specialist Certification - Northwind
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Network+
  • Certified Healthcare Administrative Professional (cHAP) - Summit Group

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