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Skills

  • Staff training and development
  • Client assessment and care planning
  • Customer service
  • Client progress documentation
  • Myofascial release techniques
  • Team management
  • Conflict resolution and mediation
  • Organization
  • Project organization
  • Clinic Operations Oversight

Work Experiences

  • Achieved Employee of the Year for excellence in customer service by maintaining high patient satisfaction ratings and low cancellation rates.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Conducted post-session interviews and assessments.
  • Attracted 5 participants.
  • Cleaned and sanitized the massage therapy and common areas.
  • Built a loyal clientele through high-quality therapy.
  • Assisted clients undergoing rehabilitation.
  • Applied trigger point therapy.
  • Adjusted treatment plans.
  • Achieved a 61% reduction in client complaints.

Summaries

  • Acquired PMP.
  • Acclaimed for exceeding monthly sales goals by 7.
  • Within Healthcare, senior Clinical Massage Therapist and outstanding performer in workflow optimization and performance reporting.
  • Adept at addressing acute and chronic pain.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved comprehensive client care outcomes.
  • Collaborated with interdisciplinary teams.
  • Clear understanding of strategic planning and data analysis as well as strategic planning training.
  • Have a lot of physical strength and good judgment.
  • Achieved a 19% increase in treatment efficacy.

Accomplishments

  • Proactively sought out continuing education in sports injury massage and other advanced techniques, which allowed the clinic to offer more diverse treatments and increased client engagement.
  • Initiated partnerships with local health clubs and yoga studios, expanding client base by 74% and positioning clinic as the go-to resource for injury recovery treatments.
  • Collaborated with team of 15 in the development of category.
  • Collaborated with colleagues on injury recovery protocol creation for athletes, which improved team cross-functional knowledge and increased client recovery performance by 25%
  • Regularly communicated with clients to ensure treatment feedback was incorporated, boosting client satisfaction scores by 84% over 6 months.
  • Designed and executed follow-up recovery protocols for sports injuries, resulting in a reduction of client recovery time by 6 weeks on average.
  • Developed a comprehensive post-massage care guide for clients, which resulted in improved long-term recovery outcomes and a 60% reduction in repeated injuries.
  • Created detailed treatment notes and reports that facilitated an improved follow-up process for repeat clients, improving overall continuity of care.
  • Led a team of 12 massage therapists and provided support in handling sensitive patient information, maintaining a 61% compliance rate with HIPAA regulations.
  • Minimized therapeutic downtime between sessions by improving the clinic's scheduling system, optimizing the throughput of therapists while maintaining high-quality care.

Affiliations

  • Academy of Integrative Pain Management
  • Toastmasters
  • Society of Human Resource Management
  • International Federation of Professional Aromatherapists
  • Massage Therapy Foundation (MTF)
  • American Society of Safety Professionals
  • International Academy of Neuromuscular Therapies (IANMT)
  • Association for Supply Chain Management (APICS)
  • Massage Licensure Compact (MLC) Council
  • Chair Massage Professional Networking Group

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Medical Massage Practitioner (CMMP)
  • Orthopedic Massage Certification - category
  • Certified Advanced Sports Recovery Specialist - method
  • Registered Yoga Teacher (RYT 200/500) – category
  • Licensed Chiropractic Assistant (LCA) - Washington
  • Licensed Massage Therapist (LMT) - Arizona
  • Salesforce
  • Certified Reflexologist – Brightline
  • Certified Craniosacral Therapist (CST) - system

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