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Skills

  • Knowledge of indoor air quality standards
  • Accurate work order and maintenance record-keeping
  • Customer satisfaction improvement strategies
  • Air duct system installation
  • Knowledge of Seattle safety and construction regulations
  • Air duct sanitization procedures
  • Blueprint reading and interpretation
  • Relationship development
  • Contract negotiation and acquisition
  • Business operations

Work Experiences

  • Worked with customers to track down problems and pinpoint the source of the problem, then completed quick repairs to restore full functionality.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Installed electrical wiring to connect controls and equipment, following wiring diagrams to the letter.
  • Used method and initiative techniques to isolate leaks in piping and connections.
  • Looked for industry trends on social media and through online sources.
  • Avoided costly emergency repairs for 6 clients.
  • Improved performance by balancing systems and calibrating controls.
  • Collaborated with interior design teams to discreetly integrate custom ductwork into architectural plans for luxury residential projects.
  • Collaborated with procedure customers to determine their needs and deliver method service.

Summaries

  • Certified Air Duct Technician with a focus on maintaining compliance with Raleigh safety standards and industry certification protocols. Expert in airflow diagnostics and system optimization.
  • Achieved a 33% efficiency increase across HVAC systems.
  • Capable of organizing installation and repair plans independently.
  • Certified Air Duct Technician known for streamlining installation processes, saving up to 8 hours per project and earning recognition with the prestigious President's Club award.
  • Costs were consistently reduced while profits were increased.
  • Testing and inspecting systems to isolate faults and implement repair plans is a strong suit of hers.
  • Air Duct Technician is a multi-talented Air Duct Technician who is consistently rewarded for planning and operational improvements.
  • Air Duct Technician with a strong ability to build rapport with clients, enhance customer satisfaction ratings by 75%, and secure long-term maintenance agreements.
  • Air Duct Technician recognized for winning high-value contracts.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Signed a 3-year service agreement with Beacon Labs for periodic duct inspections and cleaning services, increasing brand visibility and securing future revenue.
  • Reduced repair rates by 53% on installed ventilation systems by developing and implementing preventive maintenance schedules for residential properties.
  • Improved overall system efficiency by 32% in a large-scale office building after addressing duct obstructions discovered during video camera inspections.
  • Trained new hires on HVAC system troubleshooting and duct cleaning techniques following industry best practices, reducing the error rate in the field by 37%.
  • Served as the primary point of contact for HVAC clients, resolving 54% of air duct issues proactively while reducing service calls by 3%.
  • Authored a comprehensive training manual on best practices for duct-cleaning technicians, which reduced training duration by 49% and increased job readiness.
  • Handled hazardous materials associated with older buildings’ ductwork, following strict disposal guidelines and preventing exposure risks for 8 technicians.
  • Achieved zero safety incidents while overseeing ductwork installation projects over 9 years, consistently adhering to OSHA and Raleigh safety guidelines.
  • Managed a 5 person crew during a complex duct replacement project in a Portland industrial facility, completing the project within 16% of the allotted budget.
  • Re-engineered duct layouts in a Austin environment, leading to 47% enhanced airflow and reduction in system energy usage.

Affiliations

  • Environmental Protection Agency (EPA) Certification
  • National Air Duct Cleaners Association (NADCA)
  • International Association of Mechanical Inspectors (IAMI)
  • UEI HVAC Certification Program
  • Rotary International
  • LEED Green Associate Certification
  • International Brotherhood of Electrical Workers (IBEW) Membership
  • Construction Management Association of America (CMAA)
  • Association for Supply Chain Management (APICS)
  • Project Management Institute

Certifications

  • Advanced Duct Leakage Testing Certification - Residential
  • ACCA Air Flow Test and Balance Certification
  • Advanced Duct System Design Technician Diploma
  • Certified Public Accountant
  • Air Balancing Certification by National Comfort Institute (NCI)
  • NATE Certified in Ventilation and Air Distribution Service
  • RSES Certificate in Refrigeration and Air Conditioning Technology
  • Indoor Air Quality Inspection Certification
  • IAQA Certified Indoor Environmentalist (CIE)
  • Cisco Certified Internetwork Expert (CCIE)

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