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Skills

  • Operational improvement
  • Documentation skills
  • Organization
  • Automation knowledge
  • Defining acceptance criteria with project managers
  • Risk analysis for software releases
  • End-to-End system testing
  • Defect tracking and resolution
  • Defect escape rate analysis
  • Defect monitoring

Work Experiences

  • Achieved milestones by 16%.
  • Collaborated cross-functionally with project managers, developers, and UX/UI teams.
  • Created user guides.
  • Communicated insights from Salesforce testing.
  • Delivered consistently high-quality software products.
  • Conducted user acceptance testing for program.
  • Deployed new testing tools.
  • Achieved zero major defects in production.
  • Contributed to a 70% increase in accessibility rating.
  • Collaborated with DevOps teams.

Summaries

  • Applied Agile QA methodologies.
  • Category and process software expertise demonstrated over 3 years of experience.
  • Senior Software Quality Analyst with 16 years of experience and expertise in dealing with dynamic and complex software systems.
  • Achieved 70% user satisfaction improvement.
  • A strategic thinker skilled in driving continuous improvement in QA processes through data-driven decisions, tracking metrics such as defect density and reducing bug recurrence rates by 48%.
  • Adept at implementing robust quality assurance practices while integrating shift-left testing approaches that caught critical defects early and reduced production escapes by 48%.
  • Caught defects earlier.
  • Collaborated cross-functionally to improve quality outcomes.
  • Comprehensive knowledge in performance testing.
  • Collaborates with members of a cross-functional team to improve the quality of software packages.

Accomplishments

  • Conducted end-to-end UAT test case documentation for Adobe Creative Suite, ensuring seamless product launch with no critical issues reported.
  • Optimized the performance testing process for high-demand scenarios, leading to a 43% improvement in system throughput.
  • Developed automated regression tests for Tableau, cutting manual test execution from 2 days to 67%.
  • Designed and maintained test environments, lowering infrastructure costs by 73% without sacrificing quality.
  • Documented and resolved method which led to category.
  • Designed performance benchmarks for HubSpot resulting in a 83% reduction in system downtimes and escalated support tickets.
  • Focused on improving QA team’s capabilities, resulting in average defect identification time reducing by 80% within 18 months.
  • Improved software quality assurance processes, resulting in a 53% reduction in customer-reported issues within 10 months.
  • Introduced code review automation for QA engineers using SAP, leading to a 57% increase in code quality and reduced human error.
  • Resolved product issue through consumer testing.

Affiliations

  • Toastmasters
  • DevOps Institute – Continuous Testing Community
  • Association of Information Technology Professionals
  • National Association of Social Workers
  • Women in QA and Testing International Network
  • Association for the Advancement of Artificial Intelligence (AAAI)
  • Lions Club
  • Test Masters Academy
  • IEEE Computer Society - Software Engineering Technical Council
  • Society of Human Resource Management

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA A+ Technician
  • HP Unified Functional Testing 12.x Software Certification
  • Advanced Level Test Automation Engineer by ISTQB
  • Certified TOSCA Test Suite Specialist by Tricentis
  • Certified Ethical Hacker (CEH) by EC-Council
  • Certified Tester Foundation Level (CTFL) by ISTQB
  • Certified Public Accountant
  • Certified Professional for Requirements Engineering (CPRE) by IREB
  • Cisco Certified Network Associate (CCNA)

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