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Skills

  • On-time service delivery enhancement
  • Process improvement strategies
  • Patient satisfaction improvement techniques
  • Leadership in clerical operations
  • Medical office administration
  • HIPAA compliance and privacy management
  • Patient Communication and Support
  • Budget monitoring and supply ordering processes
  • Patient family coordination and assistance
  • Electronic Health Record (EHR) systems proficiency

Work Experiences

  • Developed a feedback system with nursing staff to ensure quicker approvals of new patient forms, decreasing entry lag times by 62%.
  • Assisted nursing staff by preparing and copying documents necessary for patient care plans, contributing to accurate case documentation.
  • Contributed to optimal patient flow.
  • Compiled and distributed daily patient lists for inpatient rounds, enabling precise collaboration among medical teams.
  • Decreased entry lag times by 58%.
  • Consistently followed up on outstanding physician orders.
  • Successfully scheduled patient appointments and placed reminder calls to provide an exceptional customer experience.
  • Kept meticulous records of office inventories and ordered additional supplies for $10.
  • Achieved a 49% reduction in delays.
  • Accurately transcribed dictations from physicians.

Summaries

  • Knows how to manage charts, forms, and payments.
  • Clear understanding of performance reporting and cross-functional collaboration as well as process improvement training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Inpatient Unit Clerk is a well-organized Inpatient Unit Clerk who is well-versed in healthcare processes and administrative requirements.
  • Achieved a 31% reduction in patient wait times.
  • With a positive and upbeat personality, he is an excellent problem-solver and clear communicator.
  • Positive and upbeat personality with strong interpersonal communication skills.
  • Healthcare practices, compliance standards, and operations are all familiar territory for this versatile administrative professional.
  • For a busy process practice, a capable Inpatient Unit Clerk capable of handling all medical administrative needs.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Expedited discharge and patient flow processes in collaboration with pharmacy and nursing teams, reducing patient discharge times by 2 hours.
  • Developed and enforced visitation schedules that kept patient families informed while maintaining compliance with hospital safety policies.
  • Collaborated with team of 6 in the development of metric.
  • Assisted in the onboarding of new physicians and staff personnel, ensuring they were proficient in departmental procedures and electronic record systems within 18 months.
  • Participated in quality assurance audits addressing clerical documentation, reducing discrepancies in patient charts by 47%.
  • Regularly communicated with the pharmacy team to coordinate patient medication schedules post-discharge, reducing readmission rates by 41%.
  • Monitored compliance with HIPAA standards on a daily basis, ensuring confidential handling of sensitive patient information at all times.
  • Utilized standard to update patient records in real-time, ensuring medical staff had the most up-to-date patient information available, which reduced informational delays by 45%.
  • Created and implemented new scheduling procedures that improved shift coverage by 15%, increasing employee satisfaction and minimizing overtime.
  • Effectively managed front-desk operations, improving patient arrival and check-in processes, cutting average wait times by 28%.

Affiliations

  • American College of Healthcare Executives (ACHE)
  • Certification in Patient Access Management through NAHAM
  • National Association of Health Unit Coordinators (NAHUC)
  • National Association for Healthcare Quality (NAHQ)
  • Association for Computing Machinery
  • Graduate of process Health Systems Clerical Training Program
  • Cerner Certified Inpatient Unit Clerk User
  • Member of the Healthcare Administrative and Clerical Workers Association
  • International Council of Nurses
  • Project Management Institute

Certifications

  • Certified Management of Patient Services (CMPS)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Outpatient Coder (COC)
  • Health Information Management (HIM) Technician Certification
  • Patient Data Coordinator (PDC) Certification
  • Clerical Healthcare Technician (CHT)
  • Certified Patient Service Specialist (CPSS) - Ironclad Systems
  • Apple Certified Associate (ACA)
  • Certified Specialist in Healthcare HR (CSHRM)
  • Certified Nursing Unit Secretary

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