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Skills

  • Problem resolution
  • Patient flow optimization techniques
  • Patient satisfaction improvement techniques
  • File management and electronic filing systems
  • Patient family coordination and assistance
  • Hospital supplies inventory management
  • Business operations
  • Confidentiality and records management
  • Medical office administration
  • First Aid/CPR

Work Experiences

  • Was in charge of patient scheduling, check-in, check-out, and billing payments.
  • Collaborated in patient care coordination, reducing patient transfer times between units by 68%.
  • Assisted nursing staff with document preparation.
  • Achieved a 49% reduction in delays.
  • Communicated directly with patients concerning lab results after physician review, providing clear guidance on further appointments.
  • Assisted family members with inquiries.
  • Achieved a 33% increase in on-time appointments.
  • Consistently reviewed insurance details.
  • Contributed to accurate case documentation.
  • Improved bill payment timeliness by developing flexible payment plans for patients.

Summaries

  • Adept at balancing multiple tasks, such as managing hospital inventories valued at $16, while ensuring that departments are sufficiently stocked daily.
  • Collaborative and detail-oriented Inpatient Unit Clerk.
  • Exceptional attention to detail, collaboration, and typing skills.
  • Trained in Workday and possesses exceptional stakeholder engagement abilities.
  • With over 16 years of experience in the method industry, I am committed to organization and collaboration.
  • Inpatient Unit Clerk is a multi-talented Inpatient Unit Clerk who is consistently rewarded for planning and operational improvements.
  • Applied strong analytical skills to correct discrepancies.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adept at patient communication.
  • Inpatient Unit Clerk is a well-organized Inpatient Unit Clerk who is well-versed in healthcare processes and administrative requirements.

Accomplishments

  • Processed over 14 patient orders daily, ensuring timely administration of tests, medications, and treatments.
  • Maintained unit cleanliness through workplace organization best practices, reducing administrative errors caused by misplaced or disorganized materials.
  • Effectively managed front-desk operations, improving patient arrival and check-in processes, cutting average wait times by 28%.
  • Collaborated with interdisciplinary teams to coordinate patient admitting processes for 5 patients, ensuring seamless transitions and maintaining compliance standards.
  • Successfully monitored and handled sensitive patient data while maintaining strict compliance with HIPAA regulations, reducing potential breaches to zero in 2021.
  • Expedited discharge and patient flow processes in collaboration with pharmacy and nursing teams, reducing patient discharge times by 2 hours.
  • Utilized Asana to create patient billing and insurance forms, reducing processing errors by 17%.
  • Provided clerical support to nursing staff, transcribing physician orders and accurately entering data into Electronic Medical Records (EMR) systems.
  • Collaborated with housekeeping and clinical teams to ensure patient rooms were prepped and organized, improving patient satisfaction scores by 56%.
  • Utilized standard to update patient records in real-time, ensuring medical staff had the most up-to-date patient information available, which reduced informational delays by 45%.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Lions Club
  • Freemason
  • Society of Human Resource Management
  • Joined the Medical Receptionist and Unit Clerk Professional Association (MRUCPA)
  • American Society of Safety Professionals
  • American College of Healthcare Executives (ACHE)
  • Jaycees
  • Member of the Healthcare Administrative and Clerical Workers Association
  • Society of Women Engineers

Certifications

  • ServSafe
  • Certified Administrative Professional (CAP) – International Association of Administrative Professionals
  • Certified Business Analysis Professional (CBAP)
  • Certified Professional Coder (CPC)
  • Certified Public Accountant
  • Certified Patient Service Specialist (CPSS) - Ironclad Systems
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Healthcare Administrative Professional (cHAP)
  • Certification in Medical Terminology - program
  • First Aid/CPR Certified

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