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Skills

  • Regulatory compliance
  • Employee retention and morale enhancement
  • Budget forecasting and financial analysis in nursing
  • Database administration
  • Team building
  • Data-driven workforce scheduling
  • Discharge planning and patient readmission reduction
  • Method equipment
  • Supervision
  • Relationship development

Work Experiences

  • Achieved a 33% reduction in hospital-acquired infections.
  • By automating client correspondence, record tracking, and data communications, I was able to improve office operations.
  • Was in charge of billing, collection, and reporting for an office that generated over $13 per year.
  • Established and developed a highly efficient and dependable administrative team by providing ongoing coaching and motivation and fostering career advancement.
  • Was in charge of the CRM database, which included troubleshooting, maintenance, updates, and the creation of reports.
  • Organized standard meetings for 3 Administrative Nurse Managers and coordinated the availability of conference rooms for attendees every three years.
  • Investigated and resolved a variety of issues that impacted executive leaders and business initiatives.
  • Intervened between Administrative Nurse Managers during arguments and diffused tense situations using workflow optimization and data analysis.
  • Achieved a 19% increase in department satisfaction scores.
  • Achieved a 73% decrease in medication errors.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recruiting established talent in stakeholder engagement and project management for Administrative Nurse Manager.
  • Administrative Nurse Manager who is self-motivated and has demonstrated leadership, organizational, and customer service skills.
  • Professional in office management and administration with 7 years of experience maximizing productivity, efficiency, and service quality in a variety of settings.
  • Administrative Nurse Manager with 14 years of successful strategic planning and vendor management experience.
  • Commended for consistently driving team success through strict adherence to company procedures and effective employee training.
  • Strengths in process improvement and project management backed up by Miscellaneous training.
  • Accomplished healthcare manager.
  • Independently solved problems and kept teams on task to handle a variety of business requirements.
  • Within Miscellaneous, senior Administrative Nurse Manager and outstanding performer in cross-functional collaboration and client relations.

Accomplishments

  • Drafted and enforced new infection control policies, leading to a 85% reduction in hospital-acquired infection rates over 18 months.
  • Orchestrated round-the-clock staffing plans during peak flu season, achieving a 24% reduction in nurse burnout and overtime use.
  • Collaborated closely with pharmaceutical and medical suppliers to streamline inventory processes, reducing supply chain costs by 45%.
  • Authored and delivered a quarterly nursing performance report to the healthcare board, influencing key operational and staffing decisions.
  • Designed and executed a clinical audit system that improved policy compliance rates by 21% across all nursing units.
  • Developed and maintained a initiative training curriculum, increasing operational efficiency and reducing setup time by 22%.
  • Managed a clinical team of 2, prioritizing staff mentorship and leadership development, contributing to a 75% increase in staff retention.
  • Enhanced staff development and training programs, resulting in 39% improvement in patient care outcomes and staff satisfaction scores.
  • Led the hospital’s accreditation process for CPA, successfully passing all inspections with a 59% compliance score.
  • Utilized data analytics to measure key performance indicators (KPIs), providing actionable insights that facilitated a 32% increase in staff productivity.

Affiliations

  • Rotary International
  • American Marketing Association
  • American Case Management Association (ACMA)
  • American Medical Informatics Association
  • Institute for Healthcare Improvement (IHI)
  • Advance for Nurses - National Nursing Conference Presenter
  • Health Information Technology for Economic and Clinical Health (HITECH) Member Group
  • Nursing Management Congress Speaker 2023
  • American Society of Safety Professionals
  • Healthcare Information and Management Systems Society (HIMSS)

Certifications

  • Certified Director of Nursing Services (CDON)
  • CompTIA Security+
  • Certified Adult-Gerontology Primary Care Nurse Practitioner (AGPCNP-BC)
  • Credential in Infection Prevention & Control (CIC)
  • Certified Rehabilitation Registered Nurse (CRRN)
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Network+
  • Certified Nurse Manager and Leader (CNML)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Professional in Healthcare Quality (CPHQ)

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