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Skills

  • Conflict Resolution with Customers
  • CCTV
  • Time management and prioritization
  • Deli product merchandising
  • Customer service
  • Organization
  • Loss prevention strategies
  • Menu item familiarity
  • First Aid/CPR
  • Business operations

Work Experiences

  • Achieved a 24% reduction in stock shortages.
  • Avoided monetary discrepancies over several months.
  • Achieved a 15% rise in repeat customers.
  • Processed credit cards, debit cards, and gift cards, as well as accepting transaction payments and making change for cash payments.
  • Achieved a 34% retention rate over three years.
  • Working well with other food service team members helped me build brand loyalty and achieve customer satisfaction.
  • Achieved a 55% increase in average daily sales per customer.
  • Created custom catering solutions for clients, exceeding service expectations and generating repeat business with a 52% increase in event bookings.
  • Cooked to perfection initiative food items by following recipes to cut, chop, and combine ingredients in the proper amounts and with proper technique.
  • Organized food items on serving trays and in carry-out packages in preparation for delivering completed orders to customers.

Summaries

  • Multilingual and fluent in Portuguese and Mandarin, with a strong grasp of cultural differences.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Deli Specialist with cross-functional collaboration and performance reporting abilities.
  • Food Service Worker who is enthusiastic about preparing food ingredients and preparing dishes according to recipes.
  • Over long shifts, consistently handled high-volume work without losing focus or accuracy.
  • Adobe Creative Suite and Power BI experts with exceptional interpersonal skills.
  • Expert in category with a strong aptitude for spearheaded and streamlined.
  • Deli Specialist is a hardworking and dependable Deli Specialist who excels at client relations and workflow optimization.
  • Proficient in promoting process by leveraging vendor management and quality assurance knowledge.
  • Results-oriented Miscellaneous professional with team leadership, process improvement, and cross-functional collaboration strengths.

Accomplishments

  • Ensured compliance with local health codes, leading to a 6-point increase in the deli’s health inspection score.
  • Created a detailed deli ingredient cost tracking system, achieving a 54% improvement in expense control and profit margin.
  • Minimized inventory shrinkage by 44% through effective monitoring of expiration dates and rotation of deli products.
  • Collaborated with management to implement a new waste reduction policy that resulted in 54% less food waste.
  • Increased deli sales by 34% by promoting seasonal products, adjusting stores displays, and implementing special promotions.
  • Optimized deli layout and merchandising to drive foot traffic, resulting in a 43% increase in impulse purchases and overall sales.
  • Contributed to the redesign of the deli service area, which improved customer waiting times by an average of 16 minutes and boosted overall customer satisfaction.
  • Designed and executed a customer loyalty program that boosted repeat visits by 56%, enhancing brand loyalty in the deli department.
  • Collaborated with external vendors and suppliers to ensure timely ingredient deliveries, leading to a 65% reduction in stock shortages.
  • Increased customer satisfaction scores by implementing more personalized service strategies, including deli item recommendations and custom orders.

Affiliations

  • Affiliated with the Specialty Food Association (SFA), allowing access to product trend forecasting and supplier evaluations.
  • Member of the International Foodservice Distributors Association (IFDA), attending workshops on improving supplier relations and performance evaluations.
  • Association with the Institute of Culinary Education (ICE) for upskilling in specialty food preparation and artisanal presentation techniques.
  • Member of the Food Marketing Institute (FMI), participating in conferences focused on shop layout design and merchandising to boost product visibility.
  • Certified Food Retail Professional from Beacon Labs, focusing on tactics for enhancing online reviews and customer engagement strategies.
  • Participated in retail merchandising seminars organized by the National Retail Federation (NRF), gaining insights to optimize deli product displays.
  • Member of the National Association for the Specialty Food Trade (NASFT), focusing on high-quality ingredient sourcing and culinary trends.
  • Active member of the American Culinary Federation (ACF), concentrating on continued education related to portion control and ingredient optimization.
  • Member of the Meat and Poultry Research Network, leveraging industry insights to recommend innovative deli menu additions and new product categories.
  • Completed a certificate in Hospitality and Catering Management from Beacon Labs, enhancing shift scheduling and labor optimization skills.

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Culinary Professional (CCP) by metric
  • Certified Nutrition & Wellness by method
  • Certified Public Accountant (CPA)
  • Lead Food Hygiene Auditor Certification by Ironclad Systems
  • Retail Food Safety Certification by Ohio
  • CompTIA Network+
  • Food Safety Manager Certification by standard
  • Warehouse and Logistics Safety Certification by Vantage
  • Customer Service Excellence Certification by Harbor & Co.

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