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Skills

  • Cultural competency
  • Community outreach and engagement
  • Regulatory compliance
  • Non-profit management
  • Operational improvement
  • Policy development and implementation
  • Child protection protocols
  • Supervision
  • Data collection and analysis (child welfare)
  • Child welfare law knowledge

Work Experiences

  • Contributed to policy adjustments.
  • Addressed dangerous situations.
  • Advocated for children's rights.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Conducted home visits for 11 foster children, ensuring a safe and nurturing environment, and recording improvement in emotional well-being.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with city leaders.
  • Collaborated with local medical professionals.
  • Answered 10 calls per two years to help customers with their questions and concerns.
  • Collaborated with child welfare services.

Summaries

  • Boosted awareness of protection services.
  • Benefited 15 children annually.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Fluency in both Japanese and Portuguese.
  • Collaborated with law enforcement, schools, and healthcare providers.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Determined employee with 5 years of experience leading high-performing teams.
  • Director of Social Services with extensive research, grant writing, and communication skills.

Accomplishments

  • Developed and implemented case management plans that resulted in a 77% increase in positive child welfare outcomes.
  • Collaborated with multidisciplinary teams including educators, healthcare providers, and social workers to ensure holistic support for 17 children.
  • Led early-intervention strategies that lowered the risk of recurrent maltreatment cases by 51%, endorsed by process as best practice.
  • Collaborated with state and regional child advocacy organizations to create campaigns that increased public awareness of child welfare by 41% community engagement.
  • Raised over $13 to expand community outreach programs, which increased participation in prevention services by 67%.
  • Documented and resolved standard which led to initiative.
  • Increased the foster family retention by 69% by designing and leading training sessions on behavioral needs and strategies.
  • Secured a CPA for the agency, ensuring compliance with state and federal child welfare standards.
  • Designed educational programs for foster care providers which cut placement transitions by 75% over two years.
  • Monitored and facilitated the mental health assessments for children involved in judicial proceedings, reducing case disposition times by 82%.

Affiliations

  • Academy on Violence and Abuse (AVA)
  • National Children’s Advocacy Center (NCAC)
  • Association for Play Therapy (APT)
  • Society of Human Resource Management
  • American Psychological Association (APA) - Child and Family Division
  • American Marketing Association
  • National Association for the Education of Young Children (NAEYC)
  • Nurse-Family Partnership (NFP)
  • Child Welfare League of America (CWLA)
  • Society of Women Engineers

Certifications

  • Certified Human Services Professional (CHSP)
  • Child and Youth Mental Health Certificate
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Child Advocacy Specialist - metric
  • AAC - Advanced Advocacy Certificate, system
  • Certified Foster Parent Trainer - Colorado
  • Certified Business Analysis Professional (CBAP)
  • Trauma-Responsive Care for Youth Certificate
  • Certified Family Life Educator (CFLE) - procedure

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