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Skills

  • HIPAA compliance
  • Employee Training Program Design
  • Healthcare Workshop Instruction
  • Discharge planning support
  • Organization
  • Conflict resolution
  • Documentation and reporting
  • Process improvement
  • Patient advocacy
  • Cross-functional team leadership

Work Experiences

  • Achieved a 83% success rate in mediation and resolution.
  • Assisted over 6 cancer patients.
  • Assessed patient eligibility for charitable care services, with 4 successful referrals and $5 secured in aid annually.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Analyzed patient surveys.
  • Collaborated with initiative customers to determine their needs and deliver standard service.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Chaired a task force for improvement strategies.
  • Built rapport in order to create a safe and trusting environment in which to provide care.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Dedicated advocate with strong analytical skills.
  • Created a pro-bono program for underserved patients.
  • Accomplished lead advocate.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 46% success rate in overturned denied claims.
  • Costs were consistently reduced while profits were increased.
  • Awarded Innovation Award in 2016.
  • Cut patient check-in times by 18 minutes.
  • Contributed to department-wide success.
  • Achieved 73% higher satisfaction in feedback evaluations.

Accomplishments

  • Initiated a comprehensive review of medical billing practices, identifying potential overcharges and securing $18 in corrections for patients.
  • Resolved product issue through consumer testing.
  • Streamlined transfer processes through collaboration with emergency and long-term care units, cutting transition times between facilities by 76%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Orchestrated specialized patient care coordination across multiple clinics, improving the success of treatment plans by 21%.
  • Collaborated with the legal department to successfully reverse 46% of denied claims, securing over $10 in reimbursements for patients.
  • Promoted better understanding of healthcare rights among 2 vulnerable populations by organizing outreach campaigns and informative seminars.
  • Initiated patient care plans by coordinating between 13 cross-functional teams, improving overall care delivery efficiency by 50%.
  • Documented and resolved standard which led to framework.
  • Revised payment processing workflow by collaborating with finance, which improved patient billing accuracy and reduced reconciliation issues by 49%.

Affiliations

  • Healthcare Financial Management Association (HFMA)
  • Society of Women Engineers
  • Joint Commission's Patient and Family Advisory Council Network
  • American Public Health Association (APHA)
  • Case Management Society of America (CMSA)
  • American Academy on Communication in Healthcare (AACH)
  • Association of Information Technology Professionals
  • Patient Empowerment Network (PEN)
  • Society of Certified Senior Advisors (CSA)
  • American Hospital Association (AHA)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified in Healthcare Compliance (CHC) through the Compliance Certification Board
  • Certificate in Health Equity Advocacy through Cedar Works
  • Certified Revenue Cycle Specialist-Patient Access (CRCS-P) through the AAHAM
  • Non-clinical Patient Advocacy Training Certification from category
  • CompTIA A+ Technician
  • Medical Billing & Coding Specialist Certification from AAPC
  • Project Management Professional (PMP)
  • Certified Medical Administrative Assistant (CMAA) from the National Healthcareer Association
  • Certified Professional Healthcare Risk Manager (CPHRM) through the American Hospital Association

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