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Skills

  • Budgets
  • Creative merchandising
  • Attention to detail
  • Cross-functional team leadership
  • Client relationship management
  • Staff management
  • Customer service
  • First Aid/CPR
  • Budgeting
  • Staff supervision

Work Experiences

  • Looked at current operations and market trends to see where improvements could be made and where opportunities could be capitalized on.
  • Achieved a 84% reduction in waste.
  • Taught Assistant Venue Managers and Assistant Venue Managers effective customer service techniques, resulting in a 14% increase in client satisfaction.
  • Manufacturing service agreements and quality standards were negotiated by me.
  • Welcomed new members and established and updated memberships in Ironclad Systems method programs.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.
  • Increased employee morale and decreased turnover by 17%.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Reviewed established policies and procedures in order to assume temporary leadership roles, motivate employees, and ensure that system operations ran smoothly.

Summaries

  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.
  • Demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Assistant Venue Manager with 12 years of successful stakeholder engagement and project management experience.
  • To take on a new role in a system setting, I'm ready to offer exceptional leadership and planning abilities.
  • Dedicated to providing high-quality services and products.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Assistant Venue Manager.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Facilitated effective collaboration between culinary and operations teams, resulting in a seamless service during high-capacity events with zero complaints.
  • Implemented inventory control software, resulting in a 27% improvement in stock level accuracy and a smoother replenishment process.
  • Utilized analytics from point-of-sale data to forecast demand trends, optimizing inventory levels and reducing order lead time by 14 days.
  • Collaborated with team of 12 in the development of standard.
  • Enhanced vendor partnerships by implementing a feedback system, driving a 59% improvement in service quality.
  • Implemented staff scheduling software that improved shift coverage and reduced payroll errors by 35%.
  • Identified key operational inefficiencies and implemented a revised workflow system, improving overall team productivity by 73%.
  • Managed daily revenue reports and performed cash reconciliation, reducing accounting discrepancies by 69%.
  • Trained and mentored newly hired staff, accelerating time-to-productivity by reducing onboarding time by 6 days.
  • Worked alongside the event management team to implement post-event surveys, improving customer feedback scores by 85%.

Affiliations

  • Building Owners and Managers Association (BOMA) International
  • Rotary International
  • Global Association of the Exhibition Industry (UFI)
  • Hospitality Sales and Marketing Association International (HSMAI)
  • Society of Women Engineers
  • American Medical Informatics Association
  • International Association of Venue Managers (IAVM)
  • Jaycees
  • Certified Venue Executive (CVE) from the International Association of Venue Managers
  • Sustainable Event Alliance (SEA)

Certifications

  • Event Planning Foundations - Summit Group (Insert Year/Location)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Safety Professional (CSP)
  • Certified Professional in Catering and Events (CPCE) - National Association for Catering and Events (NACE)
  • Certified Public Accountant
  • Emergency Management Certification (Federal Emergency Management Agency - FEMA)
  • CompTIA Network+
  • Certified Digital Marketing Professional (CDMP)
  • Certified Wedding and Event Planner (CWEP)
  • Salesforce

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