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Skills

  • MS Office
  • Healthy living plans
  • Client Database Management
  • Assignment management
  • Customer wait time reduction
  • Reasoning ability
  • Problem resolution
  • Informational materials
  • Report preparation
  • Bilingual communication skills German

Work Experiences

  • Achieved excellent audit results.
  • Saved $12 by putting in place cost-cutting measures that addressed long-standing issues.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Assisted clients in obtaining necessary documentation.
  • Communicated clearly with non-English-speaking clients through the use of translation services, increasing program accessibility by 48%.
  • Created monthly reports on program participation metrics.
  • Communicated with non-English-speaking clients.
  • Contributed to Top Performer recognition in 2021.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Assisted vulnerable people in navigating the healthcare system.

Summaries

  • Contributed to audit readiness.
  • Contributed to zero data breaches in 2020.
  • Client-oriented WIC Clerk skilled in handling sensitive client conversations about WIC benefits, achieving a 28% satisfaction rate. Highly knowledgeable in HIPAA-compliant information management.
  • Adept at prioritizing at-risk clients.
  • Achieved a 18% increase in application accuracy.
  • Clear understanding of team leadership and stakeholder engagement as well as strategic planning training.
  • Dedicated WIC Clerk with 2+ years of experience streamlining application processes and improving client intake efficiency by 65%. Expertise in eligibility determinations and record management, ensuring accurate and timely service.
  • Committed to providing hands-on support and education to members of the community who want to improve their health.
  • Achieved a 76% improvement in service accessibility.
  • Committed WIC Clerk specializing in improving customer service, reducing wait times by 37% and increasing satisfaction by 38%. Strong multitasking abilities in fast-paced environments.

Accomplishments

  • Reduced overall client wait times by streamlining front-desk check-in procedures, achieving a 49% improvement in customer throughput.
  • Enhanced community outreach efforts, leading to a 65% increase in WIC program awareness within Portland.
  • Collaborated with local healthcare providers to ensure program awareness, leading to a 64% increase in referral-based enrollments.
  • Led a major project to transition participant files from physical to digital records, reducing retrieval times by 52% and improving accuracy.
  • Accurately maintained participant records in compliance with WIC regulations, reducing audit errors by 69% and increasing compliance standards.
  • Initiated a feedback survey system which resulted in 81% higher client satisfaction scores in process.
  • Partnered with clinic nutritionists to increase participant nutrition education engagement by 56% through targeted outreach programs.
  • Monitored and ensured precise data entry of participant information, attaining a 52% accuracy rate across 11 records.
  • Utilized customer relationship management (CRM) software to track participant progress, contributing to a 62% improvement in retention rates.
  • Supported supervisors in regulatory compliance by reviewing 10 applications per week with no audit findings reported.

Affiliations

  • Association of Information Technology Professionals
  • Collaborated with the USDA Food and Nutrition Service programs for community outreach efforts
  • Certified Nutrition Assistant through initiative since 2021
  • Completed Continuing Education in ‘WIC Program Compliance’ through program
  • Member of the Academy of Nutrition and Dietetics
  • Affiliation with metric Healthcare Clinic focusing on Women’s Health Education
  • Collaborator with initiative Early Childhood Nutrition Initiative
  • Certified in WIC Vendor Management Training Programs
  • Rotary International
  • Volunteer at program Parenting and Child Support Center

Certifications

  • Cultural Competency in Health Care Certification – category
  • Certified Conflict Resolution & Mediation Specialist – metric
  • Certification in Client Support and Case Management – initiative
  • SHRM Certified Professional (SHRM-CP)
  • Certified Healthcare Access Associate (CHAA) – procedure
  • Certified Data Entry Specialist – framework
  • Certified Public Accountant (CPA)
  • Electronic Health Records Specialist Certification (CEHRS) – metric
  • Office Safety and Ergonomics Certification – process
  • CompTIA Security+

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