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Skills

  • Business operations
  • Application processing efficiency
  • First Aid/CPR
  • Attention to detail and accuracy
  • Bilingual communication skills German
  • Report preparation
  • Customer wait time reduction
  • Process improvement
  • Medical assessment mastery
  • Regulatory compliance

Work Experiences

  • Communicated clearly with non-English-speaking clients through the use of translation services, increasing program accessibility by 48%.
  • Decreased lapses in care by 52%.
  • Achieved a 54% improvement in service delivery.
  • Oversaw enrollment, transportation, and paperwork for people who wanted to use community resources.
  • Had an excellent attendance record and was always on time for work.
  • Collaborated with the Department of Health.
  • Assisted vulnerable people in navigating the healthcare system.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Created and implemented training classes for team members as well as community members.
  • Collaborated with the IT team to resolve system outages quickly, reducing downtime in accessing client records by 66%.

Summaries

  • Accomplished WIC Clerk with 3 years of experience improving interdepartmental communication and reducing referral processing time by 31%. Excellent coordination skills with healthcare providers.
  • Strengths in client relations and project management backed up by Miscellaneous training.
  • WIC Clerk with 15 years of successful cross-functional collaboration and budget management experience.
  • Client-focused WIC Clerk known for reducing paper waste by 75% and streamlining client record keeping, resulting in a more efficient and cost-effective office environment.
  • Achieved a 76% improvement in service accessibility.
  • Client-oriented WIC Clerk.
  • Dedicated WIC Clerk with 2+ years of experience streamlining application processes and improving client intake efficiency by 65%. Expertise in eligibility determinations and record management, ensuring accurate and timely service.
  • Contributed to zero data breaches in 2020.
  • Achieved 67% faster processing.
  • Achieved a 18% increase in application accuracy.

Accomplishments

  • Managed office supply inventory, cutting unnecessary spend by $15 annually and streamlining order processes.
  • Managed participant scheduling, ultimately reducing overlapping appointments by 40% through efficient time-blocking techniques.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained 13 staff members on new WIC program documentation guidelines, improving processing efficiency and reducing errors by 49%.
  • Facilitated educational workshops to ensure participants understood benefits, achieving a 47% increase in engagement metrics across one year.
  • Enhanced community outreach efforts, leading to a 65% increase in WIC program awareness within Portland.
  • Documented and resolved framework which led to metric.
  • Partnered with clinic nutritionists to increase participant nutrition education engagement by 56% through targeted outreach programs.
  • Created monthly reports for management showcasing key application trends, leading to an informed strategy that improved approval rates by 26%.
  • Supported supervisors in regulatory compliance by reviewing 10 applications per week with no audit findings reported.

Affiliations

  • Registered participant in Washington Human Services Network
  • Participant in the CDC’s Maternal and Child Health Public Health Leadership Institute
  • Active volunteer for initiative supporting community nutrition outreach
  • Collaborator with initiative Early Childhood Nutrition Initiative
  • Completed training in breastfeeding peer counseling through Brightline
  • American Medical Informatics Association
  • Member of the International Confederation of Dietetic Associations (ICDA)
  • National Association of Nutrition Professionals (NANP) Member
  • Project Management Institute
  • American Society of Safety Professionals

Certifications

  • Certified Insurance and Benefits Representative – method
  • Office Safety and Ergonomics Certification – process
  • Electronic Health Records Specialist Certification (CEHRS) – metric
  • Certified Conflict Resolution & Mediation Specialist – metric
  • Cisco Certified Internetwork Expert (CCIE)
  • Administration of Client-Focused Programs Certification – standard
  • Certificate in Leadership for Office Managers – process
  • Basic Nutrition and Health in Public Programs – initiative
  • Certified WIC Clerk Program – Arizona
  • SHRM Senior Certified Professional (SHRM-SCP)

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