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Skills

  • Client satisfaction programs
  • Multimillion-dollar portfolio management
  • Extensive personal network
  • Account management
  • Sales reporting
  • Systems and software programs
  • New business acquisition
  • Team leadership and supervision
  • Territory management
  • Sales pipeline management

Work Experiences

  • Developed and implemented new online marketing strategies that resulted in a 15% increase in sales.
  • Initiated new product launch sales and marketing plans, including developing sales, distribution, and media strategies.
  • Organized promotional events and interacted with the community to increase sales volume.
  • Met sales and service targets of $11 by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Maintaining and applying current knowledge of sales, promotions, and policies regarding payments, exchanges, and security practices drove business success.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Established long-term business growth by building relationships with customers and the community.
  • Increased retail sales volume in my assigned territory by 15% through strategic budgeting and product promotion.
  • Worked with upper management to implement continuous improvements and help the team achieve its objectives.
  • Researched competitor products, services, and trends to target prospects in other territories.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Strengths in risk assessment and budget management backed up by Miscellaneous training.
  • Strategic and analytical, with a motivating leadership style and experience in forming new network connections, marketing products, and expanding territories.
  • Successful Sales Manager with 3 years of experience in developing and increasing initiative sales.
  • Exceptional at spotting and profiting from new market trends and revenue opportunities.
  • Achieved a 74% reduction in vendor setup times.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Successful Dealer Services Manager with a passion for leading sales teams to new heights in revenue.
  • Dealer Services Manager with 7 years of successful data analysis and cross-functional collaboration experience.
  • Skilled in budget management and capable of streamlining daily activities to increase productivity and sales.

Accomplishments

  • Created detailed financial analysis reports for dealer performance reviews, directly contributing to decision-making in quarterly strategic planning.
  • Monitored and analyzed dealer sales and financial performance, identifying opportunities that increased sales productivity by 83%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Worked closely with dealers to develop sales strategies that increased new vehicle sales volume by 81% in 2016.
  • Partnered with key dealers to create customer-centric incentive programs, driving an increase in end-user customer retention by 19% in 2020.
  • Implemented customer-first service improvement policies, increasing dealership Net Promoter Score (NPS) by 36% points in two years.
  • Collaborated with cross-functional teams to launch a dealer loyalty program, resulting in a 57% increase in repeat customers.
  • Negotiated contract terms with top-performing dealers, securing partnerships that led to a 67% increase in enterprise-wide market share.
  • Led initiative to integrate a new CRM technology platform that improved dealer interaction tracking and boosted operational efficiency by 21%.
  • Identified and capitalized on growth opportunities within the dealership network, driving a total revenue gain of $18 over two years.

Affiliations

  • Project Management Institute
  • Society of Operations Managers
  • International Council of Nurses
  • Automobile Aftermarket Industry Association
  • Automotive Fleet & Leasing Association (AFLA)
  • Association of Automotive Fleet & Leasing Companies (AAFC)
  • Freemason
  • Automotive Industry Performance Excellence Network
  • Certified Automotive Fleet Manager (CAFM) Program
  • International Customer Service Management Institute

Certifications

  • National Automobile Dealers Association (NADA) Academy Graduate
  • Advanced Customer Engagement Certification – Vantage
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Security+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Vehicle Remarketing Professional (CVRP)
  • Digital Dealer Certification
  • Lean Process Improvement Certification – Cedar Works
  • CompTIA Network+

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