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Skills

  • B to B sales
  • Cross-functional collaboration
  • Review of contracts
  • Training and development
  • New business development
  • Accomplished manager
  • Sales reporting
  • Client Retention Strategies
  • Customer-centric initiative development
  • Sales processes

Work Experiences

  • Met with Dealer Services Managers one-on-one to identify selling roadblocks and provided advice, including cross-functional collaboration, on how to best address them.
  • Initiated new product launch sales and marketing plans, including developing sales, distribution, and media strategies.
  • Kept track of the performance of the sales team, analyzed sales data, and reported findings to the area managers.
  • Developed and implemented new online marketing strategies that resulted in a 15% increase in sales.
  • Increased market penetration and sales figures by 9% by leveraging supplier relationships and personally overseeing negotiations.
  • Increased sales revenues to $16 for system services by utilizing effective negotiating skills.
  • Increased the team's revenue by over $2 in sales.
  • Kept track of customer purchasing patterns, market conditions, and competitor actions in order to adjust strategies and meet sales targets.
  • Hired 14 sales representatives over a 6 months period.
  • Organized sales meetings for the staff to talk about development strategy, best practices, and process improvements.

Summaries

  • Achieved 55% sales improvement.
  • Ambitious and driven professional.
  • Manage 7+ accounts with a revenue of more than $15 per several months.
  • Achieved sales growth in 2024.
  • Accomplished this within two years.
  • Sales Manager with over 2 years of experience building relationships and partnerships, servicing accounts, and increasing profits.
  • Achieved a 79% retention boost over three years.
  • Successful Dealer Services Manager with a passion for leading sales teams to new heights in revenue.
  • Achieved a 74% reduction in vendor setup times.
  • Successful Sales Manager with 3 years of experience in developing and increasing initiative sales.

Accomplishments

  • Documented and resolved program which led to initiative.
  • Authored training manuals and conducted workshops that increased operational productivity by 48% across multiple dealership locations.
  • Oversaw dealer account management and provided tailored solutions, improving satisfaction scores by 84% during 2016.
  • Developed and led onboarding sessions for new dealers, reducing ramp-up time by 14% through targeted training.
  • Collaborated with executives to design and launch cost-saving measures within dealer operations, leading to expense reductions of 16% annually.
  • Collaborated with team of 12 in the development of program.
  • Implemented customer-first service improvement policies, increasing dealership Net Promoter Score (NPS) by 36% points in two years.
  • Utilized CRM platforms to track dealer performance, identify gaps, and generate actionable insights for improvement.
  • Led initiative to integrate a new CRM technology platform that improved dealer interaction tracking and boosted operational efficiency by 21%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Society of Human Resource Management
  • Association for Computing Machinery
  • Society of Operations Managers
  • International Customer Service Management Institute
  • Certified Customer Service Manager (CCSM) Program
  • Lions Club
  • American Society of Safety Professionals
  • Customer Relationship Management (CRM) Professionals Network
  • Society of Automotive Analysts (SAA)
  • Society of Marketing Professional Services (SMPS)

Certifications

  • Executive Dealer Leadership Program - Beacon Labs
  • Certified Business Analysis Professional (CBAP)
  • Automotive Inventory Management Software Certification - ServiceNow
  • Sales Enablement Mastery Certificate - Harbor & Co.
  • Certified Vehicle Remarketing Professional (CVRP)
  • Certified Automotive Remarketing Professional (CARP)
  • Certified Scrum Master (CSM) - Agile Methodologies
  • Digital Dealer Certification
  • Certified Enterprise Risk Management Professional (ERM)
  • SHRM Certified Professional (SHRM-CP)

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