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ED Registration Representative resume examples

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Skills

  • Billing Rework Reduction Strategies
  • Communication with insurance providers
  • Process improvement
  • Fast Learning of New Health Technologies
  • Document filing
  • Relationship development
  • Medical insurance
  • Multi-tasking in high-pressure environments
  • Organization
  • Project organization

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Contributed to increased patient satisfaction.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Communicated with insurance providers.
  • Transported SAP to the past year customer locations.
  • Addressed patient concerns in real-time.
  • Approved financial assistance for 9 patients, contributing to increased patient satisfaction and retention.
  • Achieved 82% faster ER room assignments.
  • Coordinated with nursing staff.
  • Conducted scheduled meetings.

Summaries

  • Achieved satisfaction levels consistently above 31%.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept at collaborating with insurance providers.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • ED Registration Representative with 16 years of successful vendor management and quality assurance experience.
  • Achieved a 79% reduction in billing rework.
  • Achieved 28% patient satisfaction ratings.
  • Exceptional at coordinating busy offices and remaining professional in high-pressure situations.
  • Achieved a 83% increase in departmental efficiency.
  • Communicated efficiently with insurance providers.

Accomplishments

  • Resolved product issue through consumer testing.
  • Awarded Top Performer for consistently high performance in patient communication and registration processing.
  • Collaborated with team of 12 in the development of standard.
  • Documented and resolved metric which led to system.
  • Introduced data entry best practices that lowered registration system errors by 82% over the past year.
  • Led a team of 4 in the training of diagnostic coding procedures, resulting in a 62% increase in claim acceptance rates.
  • Partnered with clinical team leads to establish a streamlined pre-authorization process, cutting patient registration time by 22%.
  • Awarded Innovation Award for maintaining a 37% error-free record auditing process over two years.
  • Created detailed patient admission training manuals used by 6 staff members, standardizing procedures across the unit.
  • Developed and implemented electronic patient registration system, decreasing registration delays by 38% within one year.

Affiliations

  • National Association of Social Workers
  • American Society of Safety Professionals
  • National Taskforce on Medical Billing Rework Improvement
  • Project Management Institute
  • International Association for Healthcare Security & Safety (IAHSS)
  • Emergency Room Coders & Billers Association (ERCB)
  • Rotary International
  • Healthcare Financial Management Association (HFMA)
  • American Health Information Management Association (AHIMA)
  • Ambulatory Surgery Center Association – Registration Professionals Group (ASCAPRG)

Certifications

  • Medical Office Administrative Certification - Vantage
  • Salesforce
  • Certified Professional Biller (CPB) - AAPC
  • CompTIA A+ Technician
  • Certified Professional in Patient Access Services (CPPAS)
  • Patient Data Coordinator Certification
  • Certified Healthcare Business Insights Professional (CHBIP)
  • Certified Business Analysis Professional (CBAP)
  • Epic Cadence Certification - Scheduling/Registration Module
  • Certified Specialist in Clinical Documentation Improvement (CDI)

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