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Skills

  • Multi-tasking in high-pressure environments
  • Project organization
  • Document Filing System Optimization
  • Business operations
  • Interpreting physician orders
  • Insurance Policy Knowledge and Application
  • Communications
  • Error-free documentation practices
  • System updates
  • Chart pulling

Work Experiences

  • Achieved a 29% reduction in billing rework.
  • Looked for industry trends on social media and through online sources.
  • Created detailed reports on daily registration performance.
  • Approved financial assistance for 13 patients.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Went over the doctors' daily care slips.
  • Assisted in implementing new patient management software.
  • Achieved results from 2018–2017.
  • Achieved a 18% reduction in patient wait times.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Customer service-driven ED Registration Representative regularly achieving 25% patient satisfaction ratings by addressing registration issues swiftly and with care.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved error-free reporting during high-traffic periods.
  • Adept at collaborating with insurance providers and internal departments to ensure pre-authorizations are completed efficiently, leading to a reduction of patient wait times by 38% minutes.
  • Collaborated with human resources for optimal room assignments.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Costs were consistently reduced while profits were increased.
  • Comprehensive knowledge of process improvement and a dedication to patient satisfaction.
  • ED Registration Representative with 16 years of successful vendor management and quality assurance experience.
  • Exceptional at coordinating busy offices and remaining professional in high-pressure situations.

Accomplishments

  • Successfully audited over 2 patient records for accuracy and compliance with HIPAA and insurance provider standards.
  • Collaborated with IT department to integrate new appointment scheduling software, resulting in a 52% improvement in patient flow and reduced wait times.
  • Resolved product issue through consumer testing.
  • Created detailed patient admission training manuals used by 6 staff members, standardizing procedures across the unit.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Facilitated a training workshop for 11 staff on insurance verification protocols, leading to a 69% decrease in billing errors.
  • Collaborated with team of 12 in the development of standard.
  • Partnered with clinical team leads to establish a streamlined pre-authorization process, cutting patient registration time by 22%.
  • Developed and implemented electronic patient registration system, decreasing registration delays by 38% within one year.
  • Recognized by management for expert handling of emergency department admissions during high-demand shifts, maintaining a smooth workflow under pressure.

Affiliations

  • National Committee on Quality Assurance (NCQA) – Promoting Equitable Patient Access
  • American Association of Healthcare Administrative Management (AAHAM)
  • Toastmasters
  • Certified Revenue Cycle Representative (CRCR) Membership
  • Project Management Institute
  • American Medical Informatics Association
  • National Alliance of Certified Legal Nurse Consultants - Affiliate Membership
  • International Association for Healthcare Security & Safety (IAHSS)
  • Certified Healthcare Access Manager Credential (CHAM)
  • State Health Information Management Association (SHIMA)

Certifications

  • Health Information Management (HIM) Certification - Meridian
  • Certified Public Accountant (CPA)
  • Medical Office Administrative Certification - Vantage
  • Certified Financial Counselor (CFC) - Healthcare Focus
  • Certified Public Accountant
  • Certified Healthcare Business Insights Professional (CHBIP)
  • Emergency Medical Technician (EMT) Certification - State/Local
  • Google Certified Professional Cloud Architect
  • Healthcare Information Technology (HIT) Certification
  • Microsoft Certified Systems Engineer (MCSE)

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