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ED Registration Representative resume examples

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Skills

  • Organization
  • Medical Billing Codes (ICD, CPT) Familiarity
  • Cross-functional team leadership
  • Category coding understanding
  • Insurance Verification
  • Communications
  • Problem resolution
  • Process improvement
  • Medical insurance
  • Project organization

Work Experiences

  • Conducted post-registration follow-up calls.
  • Explained treatment plans and payment options.
  • Achieved a 30% boost in patient throughput.
  • Oversaw the delivery of program project by framework team, which resulted in standard.
  • Consistently scored over 37% in satisfaction surveys.
  • Taught patients about medicine and how to use at-home healthcare devices.
  • Went over the doctors' daily care slips.
  • Achieved a 18% reduction in patient wait times.
  • Consistently met daily patient intake goals.
  • Communicated with insurance providers to ensure that pre-authorizations were completed efficiently, decreasing patient wait times by 79% minutes.

Summaries

  • Consistently recognized with Excellence Award.
  • Achieved results within the past year.
  • German is a second language for me.
  • Exceptional at coordinating busy offices and remaining professional in high-pressure situations.
  • Consistently reduced errors by 58%.
  • ED Registration Representative is a multi-talented ED Registration Representative who is consistently rewarded for planning and operational improvements.
  • Achieved a 41% decrease in billing discrepancies.
  • Adept at collaborating with insurance providers and internal departments to ensure pre-authorizations are completed efficiently, leading to a reduction of patient wait times by 38% minutes.
  • Collecting patient information, keeping an organized office, and coordinating with medical professionals are all skills she possesses.
  • Created a smooth patient onboarding experience.

Accomplishments

  • Reduced patient intake processing time by 69% through the creation and rollout of standardized patient registration protocols.
  • Effectively managed simultaneous registration and insurance verification processes during peak shift hours, maintaining departmental target performance metrics.
  • Facilitated successful departmental accreditation by conducting training sessions that ensured the proper use of medical billing software and adherence to regulations.
  • Proactively managed patient interactions, resolving 2 issues on-the-spot and achieving a 44% improvement in patient feedback scores.
  • Created detailed patient admission training manuals used by 6 staff members, standardizing procedures across the unit.
  • Trained 5 new staff members in health information systems, improving overall department efficiency by 42% within one year.
  • Utilized ICD-10 and CPT codes to ensure accurate billing, increasing overall reimbursement rates by 37% within two years.
  • Recognized by management for expert handling of emergency department admissions during high-demand shifts, maintaining a smooth workflow under pressure.
  • Developed and implemented electronic patient registration system, decreasing registration delays by 38% within one year.
  • Maintained current knowledge of insurance billing policies and updated procedures accordingly, leading to a 33% reduction in denied claims.

Affiliations

  • American Marketing Association
  • Emergency Nurses Association (Affiliate Membership)
  • American Health Information Management Association (AHIMA)
  • Jaycees
  • National Association of Healthcare Access Management (NAHAM)
  • National Committee on Quality Assurance (NCQA) – Promoting Equitable Patient Access
  • Association of Information Technology Professionals
  • American Society of Safety Professionals
  • American Academy of Professional Coders (AAPC)
  • American Medical Informatics Association

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Emergency Medical Technician (EMT) Certification - State/Local
  • Certified Public Accountant (CPA)
  • Healthcare Customer Service Excellence (HCSE) Certification
  • Certified Epic Resolute Professional
  • Electronic Health Records Specialist Certification (CEHRS)
  • CompTIA A+ Technician
  • Certified in Healthcare Privacy and Security (CHPS)
  • Salesforce
  • Certified Financial Counselor (CFC) - Healthcare Focus

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