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Skills

  • Healthcare provider relationship management
  • DEA regulatory compliance
  • Drug storage and handling best practices
  • Team leadership and supervision
  • Operational improvement
  • Compliance with state and federal regulations
  • Quality assurance and control
  • Relationship development
  • Customer Satisfaction Improvement Initiatives
  • MS Office

Work Experiences

  • Achieved a 28% reduction in missed doses.
  • Located and measured medications based on prescription information, making adjustments as pharmacists and providers instructed.
  • Achieved Employee of the Year for excellence in patient care.
  • Achieved a customer satisfaction rate of 35%.
  • Achieved Outstanding Service Award for excellence in patient care and pharmacy operations in 2019.
  • Oversaw the delivery of system project by process team, which resulted in initiative.
  • Achieved a 36% reduction in process variance.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Contributed to a 30% increase in certifications held within the department.
  • Awarded in 2022.

Summaries

  • Pharmacy Technician Supervisor is a multi-talented Pharmacy Technician Supervisor who is consistently rewarded for planning and operational improvements.
  • Boosted data accuracy.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Collaborative leader capable of managing both frontline staff and back-end operations efficiently, ensuring timely prescription fulfillment even during peak periods.
  • Achieved processing speed increases of 18% %.
  • To provide excellent customer service, productive in efficiently ringing customers, providing information, and answering calls.
  • Built positive relationships with customers and medical staff.
  • Knowledgeable and capable of managing pharmacy inventory, dispensing prescription drugs, adhering to regulations and protocols, and providing customer service.
  • Recognized on a regular basis for outstanding performance and contributions to the Veterinary industry's success.
  • Awarded in 2017.

Accomplishments

  • Supervised prescription transfers and refills as per state guidelines, enhancing productivity by 25% through improved delegation routines.
  • Contributed to weekly interdepartmental meetings, improving cooperation between pharmacy techs and front-desk staff, and decreasing prescription error rates by 49%.
  • Successfully collaborated with the billing team, reducing patient billing issues by 53% and securing an additional $18 in revenue recovery over 2020.
  • Collaborated with cross-functional teams in the pharmacy and finance departments to streamline claims, resulting in a decline of unpaid claims by $250,000.
  • Collaborated with team of 5 in the development of framework.
  • Designed and implemented a technician certification program that raised team qualification levels, driving a 18% boost in overall team productivity and service quality.
  • Took charge of automating prescription workflows, decreasing processing times by 75% in just 6 months.
  • Led 17 internal audits to ensure compliance with DEA and state regulations, resulting in zero violations and successful inspections across one year.
  • Introduced a new employee scheduling system that successfully cut overtime costs by 46% while optimizing workflow across shifts.
  • Ensured that legal and industry compliance audits were passed with a 30% success rate over three years.

Affiliations

  • Association for Computing Machinery
  • International Council of Nurses
  • American Pharmacists Association (APhA)
  • American Healthcare Policy Forum
  • Certification in Sterile Products Pharmacology Lean
  • Jaycees
  • National Association of Boards of Pharmacy (NABP)
  • Society of Women Engineers
  • Healthcare Information and Management Systems Society (HIMSS)
  • Toastmasters

Certifications

  • Certified Pharmacy Purchasing Professional (CPPP)
  • SHRM Certified Professional (SHRM-CP)
  • National Healthcareer Association (NHA) Certified Pharmacy Technician (ExCPT)
  • Certified Pharmacy Specialist (CPS) - Advanced Vantage
  • Pharmacy Technician Certification Board (PTCB) Certification
  • Certificate in Pharmacy Medication Dispensing
  • Google Certified Professional Cloud Architect
  • Controlled Substance Diversion Prevention Certification
  • Pharmacy Auditing and Financial Management Certification
  • Cisco Certified Network Associate (CCNA)

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