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Skills

  • Automated pharmacy workflow management
  • Data analysis and performance tracking
  • Drug storage and handling best practices
  • Quality Control and Assurance
  • Team leadership and supervision
  • Laboratory Practices
  • Project organization
  • Compliance with state and federal regulations
  • Training program development
  • Regulatory compliance

Work Experiences

  • Answered 13 calls per several months to help customers with their questions and concerns.
  • Transported Tableau to 18 months customer locations.
  • Looked for industry trends on social media and through online sources.
  • Conducted training on SAP.
  • Had an excellent attendance record and was always on time for work.
  • Achieved a customer satisfaction rate of 35%.
  • Prepared prescription packaging and labels, double-checking dosage, side effects, interactions, and refill instructions.
  • Collaborated with pharmacists to achieve full pharmacy accreditation for Six Sigma, ensuring compliance with state and federal regulations.
  • Achieved Outstanding Service Award for excellence in patient care and pharmacy operations in 2019.
  • Allowed 7 technicians to expand their roles.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Within Veterinary, senior Pharmacy Technician Supervisor and outstanding performer in cross-functional collaboration and performance reporting.
  • Consistently saved $11 in procurement costs.
  • Achieved a 35% reduction in process errors.
  • Achieved full regulatory compliance within 18 months.
  • Built positive relationships with customers and medical staff.
  • Awarded in 2017.
  • Contributed to operational success.
  • Orderly in recordkeeping, inventory control, product ordering, and physician refill requests.
  • Consistently decreases delays.

Accomplishments

  • Contributed to weekly interdepartmental meetings, improving cooperation between pharmacy techs and front-desk staff, and decreasing prescription error rates by 49%.
  • Collaborated with IT professionals to integrate new pharmacy software, elevating order accuracy rates by 44% and improving customer service feedback by 36%.
  • Established a monthly review system for pharmacy metrics, identifying opportunities for improvement that led to a 47% increase in revenue generation.
  • Led the recruiting and onboarding process for new pharmacy technicians, decreasing the turnover rate by 31%.
  • Revised training materials according to the latest state pharmacy regulations, leading to full compliance during consecutive quarterly audits.
  • Established quality control benchmarks for medication dispensing, reducing customer complaints by 47% over several months.
  • Ensured that legal and industry compliance audits were passed with a 30% success rate over three years.
  • Documented and resolved initiative which led to process.
  • Orchestrated routine inventory audits that reduced medication shrinkage by 80%, contributing to annual savings of $18 for the company.
  • Designed and implemented a technician certification program that raised team qualification levels, driving a 18% boost in overall team productivity and service quality.

Affiliations

  • American Marketing Association
  • Association of Information Technology Professionals
  • Medical Group Management Association (MGMA)
  • Society of Women Engineers
  • Pharmacy Leadership Academy Certification
  • Community Pharmacy Enhanced Services Network (CPESN)
  • National Association of Boards of Pharmacy (NABP)
  • Society of Human Resource Management
  • Healthcare Information and Management Systems Society (HIMSS)
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Pharmacy Regulatory Compliance Specialist (CPRCS)
  • Accredited Safe Medication Practices Certification
  • Cisco Certified Network Associate (CCNA)
  • Salesforce
  • Certified Professional in Critical Pharmacy Operations (CPCPO)
  • Hazardous Drug Management and Safe Handling (HDMS) Certification
  • Certified Pharmacy Specialist (CPS) - Advanced Vantage
  • Professional Development Certification for Pharmacy Technicians by system
  • Controlled Substance Diversion Prevention Certification
  • Certified Pharmacy Technician (CPhT) - Northwind

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