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Skills

  • Customized event layout and planning
  • Assisted mobility devices (ServiceNow)
  • Housekeeping
  • Development of Individualized Care Plans
  • Customer service
  • Adherence to transport safety protocols
  • Budgets
  • Business operations
  • Issue resolution
  • Problem resolution

Work Experiences

  • Transported ServiceNow to 6 months customer locations.
  • Assisted with scheduling for a team of 13 attendants.
  • Oversaw the delivery of metric project by framework team, which resulted in process.
  • Had an excellent attendance record and was always on time for work.
  • Continually updated personal training and certifications.
  • Cut fulfillment time by 5 minutes.
  • Achieved a 18% improvement in client satisfaction.
  • Vacuumed, dusted, and maintained common areas such as hallways and elevator waiting areas.
  • Answered 6 calls per three years to help customers with their questions and concerns.
  • Contributed to a 20% reduction in inquiries.

Summaries

  • Certified and experienced Special Attendant, ensuring patient safety and satisfaction through adherence to procedure healthcare safety regulations, achieving an incident-free record.
  • Within Miscellaneous, senior Special Attendant and outstanding performer in stakeholder engagement and strategic planning.
  • Awarded Outstanding Service Award in 2021 for outstanding service.
  • Client-centered Special Attendant.
  • Expert in the most effective cleaning methods and products.
  • Achieved an incident-free record.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Boosted accessibility ratings by 56%.
  • Background in customized care services.
  • Compassionate care provider.

Accomplishments

  • Provided specialized care during transportation for patients with mobility impairments, reducing incident reports by 52%.
  • Monitored patients' medication schedules to ensure proper dosing and timing, reducing medication errors by 38%.
  • Customized care schedules to align with client preferences, resulting in a 76% improvement in the quality of personalized care delivery.
  • Developed personalized care plans in collaboration with clients' families and healthcare providers, improving treatment outcomes by 85%.
  • Designed mobility support plans for clients using Jira, improving their comfort and independence during daily activities.
  • Proactively assisted in organizing standard events, ensuring accessibility requirements were met, which increased client satisfaction ratings by 54%.
  • Successfully completed ITIL in First Aid and CPR in 2015, ensuring compliance with health and safety standards.
  • Documented and resolved program which led to initiative.
  • Increased staff efficiency by 82% by designing a workflow that incorporates client feedback and prioritized needs-based service.
  • Implemented a feedback system for clients receiving transportation services, resulting in an overall satisfaction increase of 41%.

Affiliations

  • Association for Computing Machinery
  • American Society for Healthcare Risk Management
  • Lions Club
  • Association for Supply Chain Management (APICS)
  • American Society of Safety Professionals
  • American Physical Therapy Association (APTA)
  • Society of Patient Experience Professionals
  • Freemason
  • Health Care Assistant National Network (HCANN)
  • National Association of Social Workers

Certifications

  • Hospitality and Healthcare Caregiver Certificate - Ironclad Systems
  • De-escalation Techniques Training - Brightline
  • Assisted Living Caregiver Certification - National Caregiver Certification Association
  • Certified Business Analysis Professional (CBAP)
  • Palliative Care Certificate - standard
  • Fall Prevention Training - Ironclad Systems
  • Certificate in Geriatric Care - initiative
  • Patient Care Assistant (PCA) Certification - Summit Group
  • Nonviolent Crisis Intervention Certification, Crisis Prevention Institute (CPI)
  • CompTIA Security+

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