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Skills

  • Time management
  • Event Support and Troubleshooting
  • Customer feedback analysis
  • KPI tracking and analysis
  • Communications
  • Operations process reengineering
  • Performance monitoring and reporting
  • Conflict resolution and mediation
  • Multilingual communication skills in Spanish
  • MS Office

Work Experiences

  • Achieved a 4% improvement in staff engagement.
  • Was in charge of overseeing daily operations, which included employee performance, preventative maintenance, and safety.
  • Created and implemented employee incentive programs to motivate high-performing employees.
  • Contributed to achieving Excellence Award for outstanding housekeeping services, resulting from new protocols instituted for room upkeep.
  • Oversaw the delivery of framework project by method team, which resulted in procedure.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved 16 successful audits.
  • Achieved a 53% increase in positive room service reviews.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Drove a continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and resource allocation.

Summaries

  • Collaborative Room Supervisor.
  • Room Supervisor is a multi-talented Room Supervisor who is consistently rewarded for planning and operational improvements.
  • Achieved operational excellence as a Room Supervisor.
  • Coordinated company-wide functions.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Quality-focused Maintenance Specialist with 18 years of supervisory experience.
  • Consistently met tight deadlines.
  • Boosted guest satisfaction.
  • Consistently identified service improvements.

Accomplishments

  • Successfully led a team of 15 room attendants ensuring 54% guest satisfaction improvements over one year.
  • Revamped staff schedules using Microsoft Excel reducing scheduling conflicts by 11%, improving employee satisfaction.
  • Achieved 16% reduction in room waste production by implementing sustainable housekeeping and supply management practices.
  • Reduced room maintenance costs by 50% through vendor negotiation and implementing stock inventory management.
  • Designed training manuals and conducted workshops, improving procedural compliance and increasing efficiency by 36%.
  • Handled budgeting for room inventory management, ensuring procurement stayed under budget by system 7 over several months.
  • Achieved ITIL for room operations compliance, increasing room safety and service standards across multiple properties.
  • Instituted regular checks on equipment and amenities, reducing room maintenance issues by 82% year over year.
  • Integrated customer feedback into room improvements, boosting positive room experience reviews by 22% across major platforms.
  • Led daily briefings across room teams, resulting in a 58% improvement in customer reviews for room quality and preparedness.

Affiliations

  • Certified Hospitality Supervisor (CHS) through AHLEI
  • National Society of Minorities in Hospitality (NSMH)
  • International Association of Administrative Professionals
  • American Society of Safety Professionals
  • Rotary International
  • Institute of Hospitality
  • International Council of Nurses
  • Association of Information Technology Professionals
  • Professional Convention Management Association (PCMA)
  • National Institute of Event and Meeting Planning (NIEMP)

Certifications

  • Team Building & Leadership Workshop Certification
  • Conflict Resolution Training by Vantage
  • Health & Safety Certification for Hospitality Workers
  • Supply Chain Essentials Certification for Hospitality
  • Food Safety Manager Certification
  • Hospitality Leadership Development Program (HLDP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Hospitality Department Trainer (CHDT)
  • Customer Service Excellence Certification
  • Google Certified Professional Cloud Architect

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