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Skills

  • BCCORP W5 for Adjusters
  • Microsoft Office Suite
  • CCC Pathways
  • Valuation knowledge
  • Commercial Property Claims Review
  • Fair Isaac Claims Advisor
  • Data analysis
  • Complex Settlement Negotiation
  • Data Analytics for Trend Identification
  • Loss Reporting and Analysis

Work Experiences

  • Achieved a 61% reduction in contested claim rejections.
  • Achieved quick claim resolution.
  • Achieved average settlement difference of less than 38%.
  • Handled process calls about system processes from customers and other stakeholders.
  • Assessed home and commercial claims.
  • Closed an average of 15 claims per month.
  • Analyzed trends in claims related to catastrophic events.
  • Kept track of 13-clients' caseload for each quarter.
  • Fixed procedure codes so that process claims could be properly classified.
  • Investigated claims and incident data in order to provide solutions and resolve issues.

Summaries

  • Achieved Excellence Award for excellence in customer satisfaction.
  • Detailed Adjuster with 10 years of corporate insurance claims experience.
  • Certified Scrum Master Senior Adjuster, skilled in reviewing complex liability cases and working closely with legal teams to secure favorable settlements.
  • Insurance adjuster who investigates and analyzes liability in the event of a personal, casualty, or property loss.
  • Strong conflict resolution and negotiation skills, as well as excellent reporting and research abilities.
  • Clear understanding of strategic planning and data analysis as well as cross-functional collaboration training.
  • Achieved $18 in projected savings.
  • Senior Property Claims Adjuster with a passion for personal, property, and casualty losses and damages.
  • Senior Property Claims Adjuster is a multi-talented Senior Property Claims Adjuster who is consistently rewarded for planning and operational improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.

Accomplishments

  • Instrumental in the adoption of standard, decreasing documentation errors by 64% and enhancing overall workflow efficiency.
  • Mentored junior claims adjusters and provided ongoing training, which led to a 29% improvement in overall claims resolution times.
  • Delivered settlement determinations in high-value property claims totaling up to $7, utilizing detailed financial impact assessments.
  • Collaborated with team of 11 in the development of system.
  • Facilitated roundtable discussions with adjusters, legal teams, and clients that led to a 58% improvement in dispute resolution speed.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Protected company from litigation risks by maintaining full regulatory compliance and accurate documentation in accordance with framework.
  • Resolved product issue through consumer testing.
  • Created incident trend reports that improved the ability to forecast future losses by 30% during catastrophic claims scenarios.
  • Identified fraudulent claims and implemented preventive measures, saving the company an estimated $17 in potential losses.

Affiliations

  • Affiliate Member, International Association of Insurance Professionals (IAIP)
  • Member, International Association of Claims Professionals (IACP)
  • Board Member, Insurance Claims Professionals Group
  • National Association of Social Workers
  • International Association of Administrative Professionals
  • Certified Xactimate User, 2024
  • Certified Member, Windstorm Insurance Network (WIND)
  • Member, National Adjuster Association (NAA)
  • Chair, Claims Management Committee, Risk and Insurance Management Society (RIMS)
  • Volunteer Claims Professional, Red Cross Disaster Relief Response

Certifications

  • Certified Insurance Fraud Investigator (CIFI)
  • Certified Property and Casualty Underwriter (CPCU) from The Institutes Risk & Insurance Knowledge Group
  • Apple Certified Associate (ACA)
  • Certified Catastrophic Insurance Adjuster (CCIA)
  • Cisco Certified Internetwork Expert (CCIE)
  • XactAnalysis Proficient User Certification
  • INS21, INS22, INS23 Insurance Fundamentals Series
  • Certified Mold Assessor (CMA)
  • All-lines Insurance Adjuster Certification from program
  • Certified Litigation Management Professional (CLMP)

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