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Skills

  • Patient record management in Microsoft Excel
  • Communications
  • Familiarity with dental insurance coding and billing
  • Patient-centric communication and care
  • Proficient in handling dental radiographs
  • Initiative equipment
  • Hands-on experience with dental implants and oral surgery support
  • Knowledge of OSHA and CDC compliance standards
  • Organization
  • Adaptive to varying clinical environments

Work Experiences

  • Collaborated with 5-person dentist and hygienist teams.
  • Aided in rapid assessments and treatment decisions.
  • Looked for industry trends on social media and through online sources.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Assisted dentists in accurate diagnoses.
  • Achieved a 43% increase in patient retention rates over two years by delivering compassionate care and clear post-treatment instructions.
  • Answered 18 calls per one year to help customers with their questions and concerns.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Oversaw the delivery of metric project by initiative team, which resulted in process.
  • Designed and shaped artificial gums to fit snugly in the patient's mouth.

Summaries

  • Achieved higher patient retention.
  • 4 years of experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Anticipated dentist needs during procedures.
  • Bringing 17+ years of experience in category settings as Floating Dental Assistant.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Communicated recovery protocols clearly.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Built patient trust.
  • Complied with HIPAA regulations.

Accomplishments

  • Reduced appointment delays and confusion by streamlining patient intake and filing processes, contributing to a 39% rise in daily patient throughput.
  • Assisted with digital imaging via SAP, improving dentist's diagnostic capabilities by reducing image processing time by 61% minutes.
  • Collaborated with insurance coordinators to expedite claims processing, resulting in a 75% decrease in end-of-month account backlogs.
  • Supported 8-person dental team during complex root canal treatments and ensured efficient handoffs, lowering procedural time by 78%.
  • Recognized for Top Performer having consistently exceeded patient expectations in providing supportive, compassionate dental care.
  • Frequent rotation across multiple office locations allowed for flexible and consistent support, resulting in minimal disruptions to clinic operations.
  • Remodeled patient scheduling and communication, improving overall retention rates by 71% within 6 months.
  • Worked with dental software to manage patient databases, ensuring accurate appointment histories and reducing scheduling conflicts by 74%.
  • Enhanced social media presence with patient success stories and dental care tips, resulting in a 18% rise in patient inquiries and appointments.
  • Adapted to emergency schedule changes by maintaining readiness for multiple dental procedures in various departments.

Affiliations

  • Continuing Education Units (CEUs) in Digital Radiography
  • American Medical Informatics Association
  • Professional Affiliation with American Association of Oral and Maxillofacial Surgeons (AAOMS)
  • American Dental Assistants Association (ADAA)
  • Florida Dental Assistants Association (FDAA) Membership
  • Society of Women Engineers
  • Project Management Institute
  • Certification through Dental Assisting National Board (DANB)
  • Formal Membership in Oregon Dental Association
  • National Dental Association (NDA) Membership

Certifications

  • Topical Anesthetic Certification - method
  • Apple Certified Associate (ACA)
  • ServSafe
  • Cisco Certified Network Associate (CCNA)
  • CPR and AED Certification 2019
  • Dental Anesthesia Assistant National Certification (DAANCE) - American Association of Oral and Maxillofacial Surgeons
  • CPR & Basic Life Support for Healthcare Provider - category
  • Certified Expanded Functions Dental Assistant (EFDA) - Ironclad Systems
  • Expanded Functions Dental Radiographer - framework
  • Certified Orthodontic Assistant (COA) - Cedar Works

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