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Skills

  • Results-oriented
  • General ledger accounting expertise
  • Positive learning process
  • Client-focused
  • Contract negotiation/review/drafting
  • Music showcase training
  • Audit coordination
  • Operations management
  • Contract auditing
  • Invoice and payment processing

Work Experiences

  • Used Microsoft Excel to input financial data and generate reports.
  • Oversaw a team of 4 employees, providing on-site training and regular performance evaluations to help them improve their skills.
  • Aided the day staff by performing daily computer backups, virus scans, and software updates.
  • Double-checked the data's accuracy and integrity.
  • Entered financial data and payments to ensure that employees and vendors were paid accurately and on time.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Responded quickly and completely to their requests and concerns to ensure that guests had a pleasant stay.
  • Created daily reports to keep management up to date on arrivals, departures, and overall occupancy.
  • Communicated critical operational improvements to improve performance using financial data from reports.
  • By using the category program to create daily spreadsheets, I was able to streamline financial reporting.

Summaries

  • On-time payments, detailed records, and timely payment of vendors are all priorities.
  • Expert at performance reporting.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Night Audit Supervisor with a 7-year track record in billing and collections, as well as a strong grasp of legal procedures and legislation.
  • Among his accomplishments is the creation of a metric app for use in the category industry.
  • Personable with a strong commitment to achieving objectives, modernizing systems, and carefully managing initiative documentation.
  • Process improvement and workflow optimization are dedicated to accuracy when entering data.
  • A hospitality leader who is well-versed in auditing processes and procedures.
  • Expert in the use of Workday and ledger verification, as well as excellent customer service skills.
  • Deep knowledge of ServiceNow and program financial recording.

Accomplishments

  • Led efforts to transition the manual nightly reconciliation process into ServiceNow, reducing turnover time by 18 hours per shift.
  • Implemented a quality control system for the night audit process, achieving consistent compliance with financial guidelines across all employees.
  • Collaborated with other department supervisors to ensure all operations ran smoothly during night shifts, minimizing guest complaints by 67%.
  • Generated and validated nightly financial reports, cutting post-shift discrepancies by 71% over a one year.
  • Streamlined night shift workflows by implementing Adobe Creative Suite, resulting in a cumulative reduction of 13 labor hours per month.
  • Improved staff retention by 79% through performance feedback and creating a positive work culture for night shift employees.
  • On-boarded 4 seasonal staff members, achieving full proficiency 17% faster by introducing custom training materials.
  • Documented and resolved initiative which led to standard.
  • Cross-trained 3 front-desk and audit staff to provide operational flexibility during night shifts and minimize staffing gaps.
  • Resolved a system outage affecting front desk operations in under 16 hours, ensuring uninterrupted business and guest services.

Affiliations

  • Certified Public Accountant (CPA)
  • International Association of Bookkeepers (IAB)
  • Lodging Industry Investment Council (LIIC)
  • Rotary International
  • Association for Supply Chain Management (APICS)
  • Certified Hotel Revenue Management Professional (CHRMP)
  • International Association of Night Auditors (IANA)
  • American Resort Development Association (ARDA)
  • Certified Associate in Project Management (CAPM)
  • Certified Hospitality Accountant Executive (CHAE)

Certifications

  • Certified Hotel Industry Analytics (CHIA) – Lakeside Partners
  • Certified Fraud Examiner (CFE) system
  • CompTIA A+ Technician
  • Project Management Professional (PMP)
  • Certified Public Accountant (CPA)
  • Cisco Certified Network Associate (CCNA)
  • First Aid/CPR Certified
  • Apple Certified Associate (ACA)
  • Microsoft Certified: Power BI Data Analyst Associate - Microsoft
  • SHRM Senior Certified Professional (SHRM-SCP)

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