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Skills

  • High-pressure problem solving
  • First Aid/CPR
  • Independent decision-making
  • Team management
  • Best building practices
  • MS Office
  • Budgets
  • Team building
  • Category equipment
  • Complex piping systems expertise

Work Experiences

  • Put in place systems to boost process efficiency and shorten project timelines.
  • Achieved a 46% reduction in installation time.
  • Conducted thorough inspections of plumbing installations to ensure compliance with program standards, reducing fines by 45%.
  • Created layouts for commercial and residential developments.
  • Devised a project schedule, which included the order in which all construction activities should be completed for maximum efficiency.
  • Collaborated with top-tier clients in Raleigh.
  • Worked with site personnel, clients, and local government officials to ensure that the project was completed on time.
  • Created and executed preventative maintenance protocols, resulting in an 6 reduction in emergency service calls.
  • Conducted routine quality audits to ensure that progress was being made in accordance with specifications, and I took corrective action to address any issues that arose.
  • Stuck to the $7 budget to ensure timely and cost-effective project deliverables.

Summaries

  • Achieved 57% client satisfaction.
  • Plumbing Manager is a multi-talented Plumbing Manager who is consistently rewarded for planning and operational improvements.
  • Site Manager with 11 years of experience who is dedicated to her job.
  • With a 10-year industry background, I am safety-conscious and detail-oriented.
  • Focused and conscientious, with experience in project management, resource allocation, and work site safety.
  • Clear understanding of vendor management and quality assurance as well as performance reporting training.
  • To drive project progress and foster client satisfaction, well-versed in team leadership and task delegation.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Strengths in project management and performance reporting backed up by Miscellaneous training.
  • Capable of managing a team, budget, and schedule.

Accomplishments

  • Trained and mentored 15 new hires, improving their skillsets and reducing onboarding time from three years to 6 months.
  • Implemented a preventative maintenance schedule that reduced emergency repairs by 59% and saved the company $16 annually.
  • Collaborated with property development teams to ensure seamless integration of key plumbing infrastructure on projects valued over $10.
  • Delivered technical training to junior plumbers, increasing diagnostic speed and reducing repeat service calls by 16%.
  • Utilized HubSpot for real-time monitoring and maintenance scheduling, cutting troubleshooting times by 84% and increasing client satisfaction.
  • Reinforced client relationship management by putting in place a follow-up service structure that increased repeat work by 75%.
  • Resolved product issue through consumer testing.
  • Partnered with the engineering team to resolve complex water infrastructure challenges, delivering solutions ahead of schedule on a $7 project.
  • Achieved certification in category, ensuring advanced competency in diagnostic methods and increasing service uptake by 24%.
  • Reviewed blueprints and specifications for new building installations, ensuring code compliance and enhancing project success rates by 75%.

Affiliations

  • National Association of Plumbing-Heating-Cooling Contractors (PHCC)
  • Project Management Institute (PMI) - Project Management Professional (PMP) (2023)
  • United Association of Journeymen and Apprentices of the Plumbing and Pipefitting Industry (UA)
  • Plumbing Contractors of America (PCA), an affiliate of MCAA
  • Skilled Trades Training Awareness Program (STTAP)
  • International Association of Plumbing and Mechanical Officials (IAPMO)
  • American Backflow Prevention Association (ABPA)
  • Association of Information Technology Professionals
  • American Medical Informatics Association
  • Association for Computing Machinery

Certifications

  • Project Management Professional (PMP) - Northwind, 2016
  • Safe Handling of Asbestos Certification - Summit Group - 2016
  • Certified Inspector of Plumbing Systems - Georgia - 2020
  • Certified Master Plumber (CMP) - 2022
  • IAPMO Certified Water Auditor - 2021
  • Certified Public Accountant (CPA)
  • Salesforce
  • Certified Plumbing Design Technician (CPDT) - American Society of Plumbing Engineers (ASPE), 2017
  • NFPA 99 Health Care Facilities Code Certification - National Fire Protection Association - 2018
  • Cisco Certified Network Associate (CCNA)

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